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The Closet Wizzard Inc
Designer Interior Lighting Plan, Acoustic Ceiling Tiles - Install, Cabinets Installation,
About us
**FREE 3D Design Consultations!**With over 31 years of experience, we specialize in making the most of your closet, garage, home office and customized TV wall units. Through the use of 3D CAD design with quality materials expertly installed, we maximize your closet space to fit your unique needs. We produce custom cabinets and shelving in furniture grade materials with 32 durable, washable, and scratch resistant colors (26 wood grains). Utilizing innovative accessories and hardware in matching colors with ample overhead storage CLOSET WIZZARD™ expertly meets your specific storage and garment hanging requirements to make your life easier. Since 1986 our family owned business and strategic management skill and creativity, coupled to years of experience has continually provided our client's with quality custom built closet storage systems and cabinetry at a competitive price, and endures over time. We are the manufacturer! Our production facility and showroom are located on the same premises, our installers are salaried employees - NOT Subcontracted! We are fully licensed & insured. The CLOSET WIZZARD™ INC. stands behind its work with a written limited lifetime warranty.
Business highlights
30 years of experience
Services we offer
Free in home estimates for quality closet & garage storage systems; general built-in cabinetry including adjustable linen & pantry shelving; Home Offices & elegant Wall Unit built-in entertainment systems, in both traditional & contemporary designs. We work in Synthetics and Real Wood custom finished.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.875 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 1% | ||
| 5% | ||
| 0% | ||
| 1% |
Showing 1-25 of 75 reviews
Judy H.
Aug 2020
I hired them because it was just closet organizers and they had the install date I wanted. What a mistake! The owner, Matthew Goldberg, who did the estimate was an operator, but I wanted the closets fast, That was a mistake. I not only didn't get what I ordered, there was damage to furniture and a closet door in my home. Please note, if you are a pet owner this is NOT A PET FRIENDLY COMPANY and will not install if your pets are home. The first install crew was disrespectful and told me they "wouldn't work with people who treat their pets like people," and left without installing. The company was able to send out a 2nd crew the same day and they were OK, but damaged furniture and a bifold door in my closet. One of the organizers in the pantry is OK, but not exactly fine craftsmanship, and the other two were not made to my specifications, with 12" shelves instead of 16". I was supposed to get a CAD file to confirm the design but never received it, and when they showed up to install of course it was wrong. When I spoke with the owner to complain and ask for it to be fixed Matthew said, "I'm filthy rich and don't need your money," so I stopped payment and called my credit card company and moved forward with another closet company to replace the units with the shelves too shallow for my needs. Then an hour later, he changed him mind and got in touch to indicate he wasn't as filthy rich as he thought, and was going to call a lawyer to ensure I paid. No way. I didn't get what I ordered and there was extensive damage to my home. Thankfully, I was on high alert after the first crew left and took before pictures of all the doors and furniture, and can prove all the damage, and will be right there with a countersuit if he pursues it. Perhaps even if he does not, because there is significant damage to my home. Just don't do business with this guy, particularly if you're female. Perhaps if he wasn't doing so much mansplaining during the estimate, and listened more, the shelves would have been right. If he'd indicated they weren't pet friendly, I would never have hired him, but he pretended to be OK with the dog when he was here. His installers demanded I put the dog out in 90 degree heat. Enough said, no?? Go with someone else for your closets, no matter what this guy promises!!!
Response from The Closet Wizzard Inc
"Closet Wizzard Inc. is a twenty five year old company and is 5.0 star rated across the internet. I will just respond by saying we provided the installation that was discussed and diagramed out. I went into detail to make sure it was clear. In retrospect, I believe this individual may not have understood my sketch and verbal explanation of the designs (manslaining). She took pictures of my sketches. We had to forgo the 3D design service as she wanted delivery in 48 hours; she agreed to that. When my Installers suggested to her that it would be better if she kept the dog with her, in another room or in a yard outside. As we do not want to be responsible for her pet running off through an open door or getting hurt by being under foot as bulky items are being carried in. The customer went off on the installers and insulted them by yelling at them "her dog was more important to her than either of them and they should get out of the house". She basically said that she holds her dog in higher regard than the our workers coming to do the job, and they "insulted her dog"! Our Installers are people too! Well that is how the install started. We persuaded her to keep her dog in a safe place and we would send another team right away to do the job. The work was completed the same afternoon. When I called her at the end of the day to discuss her complaint I was berated, also told that she is "not paying the balance, and she had already contacted Visa and her bank to reverse the deposit". She claimed the depth of shelves were wrong and not what she ordered; contrary to my meeting notes and sketch. I couldn't hold back my aggravation and responded in anger to her threats of non payment and verbal abuse. I told her "to keep the units and that I would not change them to a deeper size as they were what she had agreed to". If she doesn't pay the balance due it would be a bargain to not have to deal with her again. Matthew Goldstein, Pres. Closet Wizzard, Inc."
VINCENT R.
Jul 2020
Outstanding service. Beautiful workmanship, solid construction, and at a very affordable price. Closet Wizzard also built our custom closets in our old house and the results were just as good as this time.
Response from The Closet Wizzard Inc
"Thank you ? for the positive review?"
Jason L.
Jun 2018
Closet Wizard, Matt and crew really came through for us in a big way with a huge closet project. After dealing with so many lousy South Florida contractors during a massive renovation, it was such a huge relief to find a company that came through in ways that went above and beyond expectations. The project consisted of 4 larger size/master closets, a couple kids closets, an office shelf display, and linen closets. The job was actually completed ahead of the estimated time which was a giant relief. Will definitely use Closet Wizard for any future closet needs and will be recommending them to my mom who is also undergoing a new house project.
Response from The Closet Wizzard Inc
"Thank you so much for your positive feedback. The whole team works very hard to deliver a first rate product for our customers, they as I are always happy when our clients are appreciative of the work. Enjoy your new closet and storage systems. Matthew Goldstein, Pres. Closet Wizzard, Inc."
Jeff Y.
Aug 2017
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Response from The Closet Wizzard Inc
"Thank you for the A rating - it is what we strive for on every job! Matthew Goldstein, President"
Bonnie M.
Jan 2017
Project 1: Two master bedroom closets. We brought in our closet measurements and the layout of the closet system at our prior home. Eileen helped us select a design that would maximize the space (including shoes, lots of shoes). Closet Wizzard was very flexible scheduling both the measurement and subsequent installation around our schedule and the house closing. The installation was seamless, on time..all the things you hope for. Approx $8,000 Project 2: Guest bedroom. We were so pleased with the master closets we started thinking what else we could "organize". The guest bedroom had an oversized closed..so again with measurements in hand, we met with Eileen and designed hanging space for our guests and used the entire back wall to build out linen storage. Looks exactly how I expected and improved my storage unbelievably. Same easy scheduling with measurement and installation..including a blip due to the hurricane in October that impacted a floor covering installation in the closet that needed to completed first...so Closet Wizzard rescheduled our installation! Approx $2,000 Now, we are wondering...what project is next!
Response from The Closet Wizzard Inc
"Thank you so much for your positive feedback. We are delighted that you are pleased with the jobs we completed for you. All of us at the Closet Wizzard take great pride in providing the highest quality of product and service; You comments mean a great deal to us all - Management & Staff. Thank you and enjoy, Eileen Goldstein"
Murray N.
Sep 2016
Did not hire Used "Closet Factory" Designer enthusiastic, color 3D picture of design and competitive price. Other "designers" unimpressive and designs looked like 1st grade illustrations
Response from The Closet Wizzard Inc
"Thank you so much for your A rating! we work very hard to achieve a quality product and on site professionalism. Enjoy your new system and thank you for the business. Matthew"
Jennifer P.
Jun 2016
We contacted Closet Wizzards and Matthew came in a matter of days to design two master suite closets for us, as well as designing a custom linen closet. On the day of the installation, four gentlemen came to our house to do the install. They were polite, courteous, and very professional. They spent most of the day building our closets and the linen closet and when they were done cleaned up completely. Its a new home, and after we moved in (2 days later) we realized that storage was at a minimum. We again called Closet Wizzards and Matthew was here in a couple of days helping us design storage systems for the garage. Three days later, his crew came back in and did the install. Again...the guys are great. If you're in the market for closets and storage, we highly recommend Closet Wizzards.
Response from The Closet Wizzard Inc
"Thank you for your positive feedback! We all strive to provide excellent service and a product that is better than most available in this market. I will share your positive feedback with our staff. Thank you and enjoy the workmanship, Matthew Goldstein, Pres. Closet Wizzard, Inc."
Elana K.
Jun 2016
unknown
Response from The Closet Wizzard Inc
"I thank you for the positive feedback, enjoy your new system. It was our pleasure to provide our services to you. Thank you, Matthew and all of us at Closet Wizzard Inc."
David B.
Mar 2016
The fit and finish is exceptional. The only issue occurred during the initial quote phase. The initial quote was significantly lower than the ultimate price because the company did not realize the cost of the top material that I wanted to use (quartz or caeserstone) so they underpriced that material. That was disappointing when we went to proceed to find out that it was $1-2k more than the quote. We ultimately sourced the top of the desk from a stone place where we had better selection and price.
Overall, the design is beautiful and it is a high quality product that looks great in our space. My only piece of advice is to make sure that they understand the costs of the products you want to use if it is outside of what they normally do to avoid a disparity between the initial quote and final cost.
They are very easy to work with and I would not hesitate to use them for our master closets when we're ready.
Response from The Closet Wizzard Inc
"I appreciate the positive feedback. We do out best to be competitive withe the stone product However we are cabinet makers first; which we do in house. When it comes to granite and Caesar Stone we work with other professionals and have to rely on their pricing to be competitive. No harm done, you job came out beautifully, the stone you chose looks great. Thank you Matthew Goldstein"
Ilanit T.
Mar 2016
They did exactly what they promised and on time. I highly recommend
Response from The Closet Wizzard Inc
"Thank you for your positive feedback, we always do our best to satisfy our clients needs. I'm glad you like the job. Thank you, Matthew"
Roger S.
Mar 2016
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Response from The Closet Wizzard Inc
"Thank you for the positive feedback, it has been our pleasure to provide our company's Service to you. I look forward to seeing the finished product. Thank you, Matthew"
Keith B.
Feb 2016
They came out to give an estimate on date and time promised. Installers came out on date and time promised. Installed system as promised with issues. Will use them again.
Response from The Closet Wizzard Inc
"Thank you for taking the time to provide this valuable feedback. I am pleased that you were pleased with the installation and our install team who did the work. enjoy the closet system! Thanks, Matthew Goldstein"
Mark R.
Feb 2016
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Response from The Closet Wizzard Inc
"Thank you for the positive rating. At the CW we all strive for excellence in product and service. It was our pleasure to assist you in your closet remake! Thanks again, Matthew Goldstein, Pres."
Karen H.
Jan 2016
unknown
Response from The Closet Wizzard Inc
"We work very hard to provide a quality product with excellent service, and your positive feedback is greatly appreciated. Enjoy your new closets! Thank you, Matthew Goldstein"
Eeva V.
Nov 2015
unknown
Response from The Closet Wizzard Inc
"I am sorry to hear that you rated us poorly. I remember being brought in on your job by the General Contractor, however as far as I knew all the closets and garage work that we performed were completed as ordered, on budget, and on schedule by us. The garage is even displayed on our website (1of33), as it was so nice and included R/D flooring, and metal door trim on white cabinetry. If there was a problem with the General Contractor, please don't let that taint our workmanship or service we provided. Sincerely, Matthew Goldstein, Pres. Closet Wizzard, Inc."
Michael G.
Nov 2015
Met with rep (son of owner) a few times to develop plans, visited the store to see the options, met the owner and discussed a particular design request. Installation was to be coordinated with the final steps of a remodel of a master bath. As the date drew near we went over the design one more time by email and confirmed in person. The install team came in and did their thing in a workmanlike and professional manner. As they were leaving, it was clear that had not gotten the message about the two design modifications that had been agreed to: one extra shelf and and trimming one cabinet's shelves by 1 inch in the back to allow for hanging jewelry inside the front door of the cabinet.
They said it was not on their work order, but no big deal, they could always come out and do a new shelf. So I paid them in full, and have now spent three months waiting for them take action. There is an additional item of an improperly glued and trimmed strip of laminate that needs to be fixed; it catches on clothing and will eventually tear off the shelf if not trimmed and glued down.
I called the rep the day of the job and he promised to stop out the next day with a fix. He then got busy and postponed to the following week. Then did not show and did not call. He did respond to my follow up email, sent three weeks after the no-show, saying he had to ask his dad how to proceed. No response for a month. Then I sent an email reminding him of me still being alive and asking how the plan was coming along; he said he remembered the job. One more month goes by and still no response.
I have given up, I'll fix it myself.
This has been a matter-of-fact transaction. I planned ahead and everything was confirmed in writing and in person.
There have been no arguments and no drama. I ordered upgraded materials and never asked for a discount. I recommended a relative of mine to them who will be arriving in town this winter to take possession of a newly built house that will require massive closet installations.
An outcome like this, with a service failure after an otherwise successful installation, prompts me to warn others not to expect anything from this provider (such as warranty work) after you pay them, and not to pay them in full until a few days after service is completed.
They said it was not on their work order, but no big deal, they could always come out and do a new shelf. So I paid them in full, and have now spent three months waiting for them take action. There is an additional item of an improperly glued and trimmed strip of laminate that needs to be fixed; it catches on clothing and will eventually tear off the shelf if not trimmed and glued down.
I called the rep the day of the job and he promised to stop out the next day with a fix. He then got busy and postponed to the following week. Then did not show and did not call. He did respond to my follow up email, sent three weeks after the no-show, saying he had to ask his dad how to proceed. No response for a month. Then I sent an email reminding him of me still being alive and asking how the plan was coming along; he said he remembered the job. One more month goes by and still no response.
I have given up, I'll fix it myself.
This has been a matter-of-fact transaction. I planned ahead and everything was confirmed in writing and in person.
There have been no arguments and no drama. I ordered upgraded materials and never asked for a discount. I recommended a relative of mine to them who will be arriving in town this winter to take possession of a newly built house that will require massive closet installations.
An outcome like this, with a service failure after an otherwise successful installation, prompts me to warn others not to expect anything from this provider (such as warranty work) after you pay them, and not to pay them in full until a few days after service is completed.
Response from The Closet Wizzard Inc
"Please accept my sincerest apologies to you for the delay in response to your after delivery service. Items like one additional shelf, as well as cutting back a shelf by 1" are easily remedied. It is disappointing to me that after completing a large quality job like yours with the fine finishing work of our professional manufacturing & installation team, that you were left with this sour feeling. Your request for after sale service of these two items fell through the cracks, and it appears that Jordan and our team has dropped the ball. I will utilize your negative experience in training to show our team what happens when "after sale support" is not followed through on. Even items like trimming back one shelf, and requesting an extra shelf, are important to each customer...this is how it can come back and bite you. I do wish you would have mailed back our "performance survey" which was sent with the warranty and final receipt; as the survey comes directly to me personally - I would have called you immediately to take care of this. Customer service is one of the most integral parts of my business, and that is why I have survived for 30 years with a great reputation, and continuous referral work. Sorry for your discontent, I will be in contact. Matthew Goldstein, Pres. Closet Wizzard, Inc."
Denise G.
Nov 2015
They came out and measured everything and then provided a detailed estimate within days. I paid the deposit and was put on the schedule for installation. They kept me up to date on the progress and showed up the date of installation as promised. The installers did a very professional job - making sure that everything was installed properly. They also were able to put up insulation on the back side of the bookcase which faced into my sewing room for a quilt design wall. They cleaned up everything when they were done. I couldn't be more happy!
Response from The Closet Wizzard Inc
"Thank you for your positive feedback on our recent work in your home. You installation was quite challenging with that special sewing machine built-in area. I am glad that it has worked out the way you anticipated. Thank you Matthew Goldstein"
Jonathan K.
Aug 2015
Matthew and team did a GREAT job with the consultation, design and installation of the closets. Matthew was very helpful in determining layout and knowing what would work best given some nuances with the larger walk-in closet (e.g. had an air return duct through the back wall/floor). Based on the dimensions to work with, he was able to quickly advise how to best use the space we had. I would have no idea had I been left to the "DIY" units available at Home Depot (e.g. our reach in is about 10 inches deeper than a normal closet, he designed two floor to ceiling shoe racks on each side that would benefit from the extra space).
He really understands what works and what doesn't given his many years in the business. I have no doubt the design was the best it could possibly be.
The lead installer was very professional and helpful especially since our house was older and had a few weird angles and such given the many renovations/improvements over the years - especially in the laundry room. They cleaned the units, covered the screw holes, caulked when needed, etc to make it look really professional.
You immediately notice the construction is very substantial as they use 3/4" boards, nice solid metal hardware, etc.
My guess is we doubled our usable space in these three rooms and the laundry room is no longer an eyesore and the closets look great. I have no doubt we will get our money back on these when it comes time to sell AND get to enjoy them every day.
Not sure how I made it so long without having premium, yet cost effective, closets... Will not hesitate to call them for my next project.
He really understands what works and what doesn't given his many years in the business. I have no doubt the design was the best it could possibly be.
The lead installer was very professional and helpful especially since our house was older and had a few weird angles and such given the many renovations/improvements over the years - especially in the laundry room. They cleaned the units, covered the screw holes, caulked when needed, etc to make it look really professional.
You immediately notice the construction is very substantial as they use 3/4" boards, nice solid metal hardware, etc.
My guess is we doubled our usable space in these three rooms and the laundry room is no longer an eyesore and the closets look great. I have no doubt we will get our money back on these when it comes time to sell AND get to enjoy them every day.
Not sure how I made it so long without having premium, yet cost effective, closets... Will not hesitate to call them for my next project.
Response from The Closet Wizzard Inc
"I just reviewed your post about our work and am delighted to see that everything worked out as planned. As you mentioned we were able to maximize your usable space despite the obstacles of venting, drop ceilings and odd floor plan. I love when a p,an comes together! Thank you for the positive feedback, Matthew Goldstein"
AUDREY K.
Aug 2015
unknown
Response from The Closet Wizzard Inc
"Thank you for the positive feedback; all of us at the Closet Wizzard work diligently to make our customer's experience as enjoyable as possible. I am very please to receive your A rating of our services. Thank you, Matthew Goldstein, Pres. Closet Wizzard, Inc."
Anthony J.
May 2015
unknown
Response from The Closet Wizzard Inc
"All of us at the Closet Wizzard strive for our customers to have a positive experience with our company. I am happy to receive you positive feedback, as this is shared with our staff and is appreciated. Thank you Again for your positive rating and enjoy the new closets. Matthew Goldstein, Pres. Closet Wizzard, Inc."
Mervyn G.
May 2015
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Response from The Closet Wizzard Inc
"Thank you for your positive feedback. I received many inquiries on the design Of the wall unit that we built for you. It is truly a unique and attractive piece Of furniture - all the best and thank you for the business over the years. Matthew"
DANIEL P.
Apr 2015
unknown
Response from The Closet Wizzard Inc
"Thank you for the positive feedback, and I am glad that we could be of service. Best to you, Matthew Goldstein, Pres. Closet Wizzard, Inc."
Martha B.
Apr 2015
The office people also were great to work with. A very good experience.
Response from The Closet Wizzard Inc
"I'm very pleased that you are happy with the services provided by my business. We always strive For customer satisfaction and attention to details. Your patronage is greatly valued and it was our Pleasure to provide our services. Thank you, Matthew"
Jeff D.
Apr 2015
Great experience from start to finish. On time for both the consultation and the installation. The owner was great to work with. I couldn't be happier with the results. This company has a wide range of finishes - I chose a basic black MDF/Veneer. I felt the price was good based on the materials used.
Response from The Closet Wizzard Inc
"Glad to get the positive feedback. We work hard to provide a quality product and customer care. It was our pleasure to provide our services to you. Thank you Matthew"
Ciro M.
Mar 2015
unknown
Response from The Closet Wizzard Inc
"I want to let you know that It was our pleasure to provide our business services to you. I have shared your positive feedback With our installation team as well as designers, and production personnel. Best wishes & thanks again for the positive response. Matthew Golfstein President"
Licensing
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FAQ
The Closet Wizzard Inc is currently rated 4.8 overall out of 5.
The Closet Wizzard Inc accepts the following forms of payment: CreditCard
Yes, The Closet Wizzard Inc offers free project estimates.
No, The Closet Wizzard Inc does not offer eco-friendly accreditations.
No, The Closet Wizzard Inc does not offer a senior discount.
No, The Closet Wizzard Inc does not offer emergency services.
No, The Closet Wizzard Inc does not offer warranties.