SK Quality Roofing Inc

"SK completed a silicone coating on this roof in March of 2020 and gave a 2 year warranty. We are now in March/April of 2023, one year past the warranty. After our sales rep had to reschedule his appointment due to a family emergency, the visit determined that no warranty work was present. While we continue to honor all warrantied work for its duration, we have chosen to decline new work in this particular neighborhood."

"Thank you for your kind words!"

"Thank you for that awesome review!"

"It is a pleasure working with you, thank you for that review!"

"Thank you for review. It was a pleasure doing business with you."

"Thank you, we appreciate your business."

"It was a pleasure doing business with you, thank you for your kind words!"

"Mr. [Member Name Removed]'s roof was not rusting, he had superficial stains from metal shavings from the install. These were wiped off with a clean cloth. The city inspector passed the job without any changes, and the third party, Sunlast Metals, (the maker of his roof panels) came to his house, thoroughly inspected the roof, approved the job unchanged and issued the full warranty. Mr. [Member Name Removed] has never paid the full contracted amount despite all relevant authorities and inspectors stating there was nothing wrong with his roof."

"This was a free "bonus" Home Advisor lead that got assigned to an SK sales rep off hand and was not put into our tracking system as it should have been. The sales rep did indeed completely forget the appointment, and we are totally at fault for this. We made numerous attempts to contact the customer the next morning and beyond to try to make things right, but remain unable to get in touch with him either by phone or e-mail."

"Peter came out to inspect this property for the $99 deal within a few days of notification. In addition to the overall inspection, he repaired the maximum five cracked tiles and resealed a plumbing stack lead. After inspection it was noted to [removed member name] that additional repairs would be prudent, but they were declined. [removed member name] also said he did not want the mentioned roof report and accompanying pictures, and said he wanted to wait on any repairs. We did not hear from [removed member name] again. He also mentions that the $99 special was not worth the price. Our standard minimum charge on any local repair and inspection is $250 plus materials and labor. Without the deal, Jared's bill would have been in excess of $300. We feel this is an excellent value, as do many others who have utilized our special. Lastly, he states in his review that our company "is not heavily in the residential market but rather commercial side". This is untrue. SK Roofing has been in business for 33 years, and our primary market has always been condominium and residential units. It is commercial that is the smaller part of our business. We stand by to address any concerns [removed member name] still has should he want to contact us. Additionally, the roof report that he declined was originally generated in December as promised, but filed away. It will now be mailed to him."

"Since the proposal was almost 90 days old, and neither a signed contract nor the necessary accompanying deposit had been received, no contract was ever executed. It is our company policy that any proposal older than 30 days is considered void. We do this for a number of reasons, the first and foremost is for our customers. Since circumstances and conditions could very likely change, an out of date proposal would likely not adequately meet the needs of the customer. We made ourselves available to revisit the property (deleted member name) is referring to, reevaluate the roofs, and submit a current proposal. This offer was declined by (deleted member name). We understand that the relationship between homeowner and their roofer is an important bond and it is for this reason we offer our deepest condolences to (deleted member name) at the loss of her roofer. He was a member of our SK family for a long time and even though he was no longer employed with SK at the time of his death, we made ourselves available to assist his widow and family. As a side note, (deleted member name) in all of her telephone calls to us, repeatedly referred to herself as Mrs. Permuy and lead us to believe she was a board member of the “10 building association” she mentioned in her review when, in fact, she was not. This means she had no legal authority to represent the board regarding contracts offered to the association."