SIW Windows and Doors

We had windows installed in our condo and they were the absolute worst when it came to instalation! They had a crew that had no idea and little experience when it came to using the lift to our 4th floor unit. Besides that they installed several windows that leaked the first time it rained. Onecwindow had a crack, screen was torn and they drilled in the floor two holes for no reason. A real nightmare using this company!!

Do not use! If I could give 0 stars I would. Impact doors and windows were installed and have become permanently cloudy due to what SIW says is a defect in the glass and they will not fix! We would have to pay for a replacement.

They do not honor warranty. They do not even return phone calls and will tell you they are working on service when they are not. They also painted the aluminum part of my door to hide install damage so I would pay them and now paint is oxidized and my door looks horrible, they refuse to fix it. Dishonest company.

Not completed in time frame promised. Two doors were "missing" and it took several days to find them and get them installed. One of the large windows was cracked. It was installed as the original window had already been removed and the framing for the new window installed. We were told that new glass was rush ordered and would be ready in 7 - 10 days, over a month later and we still don't have the glass. There are evidently two coordinators assigned to our project and at least one of them ought to be fired, the other one I will reserve judgement on at this time. Terrible lack of communication, lots of excuses, lies, and they do not listen when you tell them something. Supposedly there is an office manager but when I called he wasn't in and they didn't know when he would be in, but he would call me; he didn't. Would highly recommend that you DO NOT hire SIW Windows unless you enjoy spending money to be treated in such an unprofessional manner and feeling totally frustrated.

They did a wonderful job, excellent service, very professional and I will recommend them to others.

people are fantastic the the product is excellent

The glass in the door was installed backwards. When we asked them to correct they lied and stated that the glass was “required” to be installed that way by the building code and/or the manufacturer.

worst customer service I have ever experienced - Lourdes is absolutely the most obnoxious and rude person I have ever dealt with. Install was supposed to be done weeks ago and still nothing. had to purchase hurricane shutters because of the delay. never again. so rude

Very Good Job!! Honored the contract and other family members have used the Service. Very! Happy with the service! Make sure everything is in the contract to perform the service. The Owner came out to visit. They are very honest people.

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Excellent, there were no issues at all. Pricing was fair for the quality and quantity. They removed the old windows and doors, including my old accordion shutters and disposed of everything. Inside, they were neat and careful, cleaned up after themselves and the finish work was excellent.

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High quality products. Great company to work with. It pays to work with local manufacturer. Minor flaw in paint finish was taken care of same day by changing affected parts only. With out of town manufacturer it would have taken weeks, if not months. Congratulations to Abe and his team.

We got estimates from 6 different window companies. They were all good vendors.  But Abe Lopez and SIW windows stood out from the pack.  Their price was very reasonable and their product was the best looking and best constructed.  There is a mix of casement, stationary, and sliding windows - none of them are the same size.  Only 1 out of 5 sets of sliding doors were considered standard.  We have 2 very large 4 pane sliders and 2 very large 3 panel doors that open on top of each other (the same effect as if they were pocket doors).  All the other companies said we would have to have the door sills and frames built out for the thicker hurricane doors.  SIW said they could install in the existing frame without added depth.  The other companies suggested replacing the 3 panel doors with French doors.  The object of the 3 panel doors are so our family room walls are totally open to our pool and patio.  With French doors we would lose that feature.  Abe created very nice 3 panel sliders for those areas.  He was the only vendor who was able to keep with the original design without adding depth - which would look ugly from the patio.  The doors are very heavy and air tight, and look great! 
We had a leak under our front bay window that had cracked the dry wall inside.  His crew opened the wall, took the insulation out, repaired the outside and inside of the block foundation, and reinstalled the insulation and dry wall before they installed the 5 panel bay window (2 casements and 3 stationary windows).  The first time they put the windows in, the angles were off in regard to the 10" block sill and being equal distance at each end of the opening.  They reinstalled them 2 more times before the windows lined up perfectly.  Abe made sure the guys did it right.
The installation was done in a week with minimum mess (we stayed in the house during the whole process).  They repaired the stucco on the door sills of the sliders (which needed repair before the new doors) and painted where needed.  The guy who did the stucco was excellent.
All in all, the job was done professionally, the crew was great, and the end product is the best!

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Excellent, the professionalism, cleanliness and detailed work of the SIW crews were outstanding. We would recommend anyone doing this kind of job in their homes to contacts SIW. We got great service from the salesman Xavier and all the crews that did the installation. They clean the whole work area, both inside and outside the house. 
Overall a very good experience and we are very happy with the new windows and doors in the house. 
Jaime and Luz Uribe

job was completed

OUTSTANDING!!!! From the initial meeting with Paul, the salesman we knew we were in good hands. Quote was more than fair(we had 4 others) and their payment plan was easily doable. Not only do you get to meet with Abe Lopez the owner but he also gives you a tour of the factory where everything is made(it's unbelievable). From then on Abe is totally hands on and is always available to take your calls as well as coming to your home several times during the installation to check on the job .From start to finish there is not a problem that Abe does not handle to your complete satisfaction-and always with a smile on his face. Throughout the installation we basically had 2 crews headed by Coco and Danny ,both so unbelievably competent .Not only was the jobsite left extremely clean everyday but each and every installer was spotless about his person. Others that worked on the job were Jose ,Guermo and Ray who all take such pride in their work .We had some very large and difficult windows and an even more difficult front door and there was never a complaint or a shortcut taken. In the end we are thrilled with the job and would recommend S.I.W. to all.

They were very timely - daily arrival times were spot on.  They were neat and organized and it went well.  The building inspectors were very complimentary of their work.  The finishers (plaster / stucco repairs) were very thorough.

This was Phase II of a window replacement project.  Phase I was last year in June and it went extremely well.  Their product is great and their staff and installers super.  Lisandro and Harry are extremely professional and their work shows it.  We are finishing up this year's project with an additional 2 doors and a picture window.   Highly recommend them.

Great wish all contractor were as professional and caring as SWI.
Recommended them to my neighbors.