Price Flooring
About us
Visit Price Flooring's 4,000 square foot showroom in Delray Beach for tile, carpet, wood and laminate. Buy today, install tomorrow. Price Flooring was voted Best Flooring Store by the City of Delray Beach in 2013, 2014, and 2015. We are a Shaw Flooring Gallery Dealer. Financing is available. Additional emails - [email protected], [email protected]
Business highlights
Services we offer
Carpet, ceramic tile, flooring, glass and mirrors, laminate, marble, remodeling - kitchen & bathroom., vinyl, wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 8% | ||
| 8% | ||
| 8% | ||
| 21% |
Received a phone call from Cynthia (name?) who said that Mr. Price had authorized an independent contractor to come and look at my floor. That was 5-6 weeks ago. Has he called you? he certainly hasn't called me. In the meantime the floor is getting worse and worse. The warping has gotten so bad that I am afraid of falling. If I don't get any satisfaction in the next two weeks,
I will be going to Court. Nothing seems to move this company!!!
"Dear Ms. [Member name removed], Typically, bubbling in floors is due to mopping the space with water, instead of approved hard floor cleaning products. Although we did provide you the following information directly, we did want to reply here on Angie's List as well. Since we were notified of the issue, we hired an independent inspection company, on your behalf, to move forward with the manufacturer's claim. They found that the planks are damaged due to excessive topical moisture. The claim was denied by the manufacturer, based on the inspector's findings detailed in the inspection letter. Please accept our apologies for any delays you may have experienced. Best regards, Ray Price, Owner of Price Flooring"
"Thank you for your message. We are very sorry that you have not yet received a call back surrounding this issue. Typically we find this issue is caused by mopping the laminate floor with water, not laminate cleaner. We certainly want to resolved the issue and are reaching out immediately to you. Our top priority is that you are happy with your new floor."
We've had Price Flooring do wood plank tile on our patio, carpet our upstairs, and our first floor tile. We buy our baseboards from them and am having new wood put down in our master bedroom next week.
"Thank you, [Member Name Removed]! It has been a pleasure working with you and your family over the past 6 years. We are thrilled that you are happy with your new bathroom. We look forward to working with you on your next project."
"We are very sorry to hear that you were not satisfied with your experience. Our top priority is providing our customers the best service possible. We hope you will give us the chance to work with you again in the future."
"Unfortunately, the delays associated with this project were not to do with Price Flooring. Delays were due to issues from a previous company that had done work without a permit, prior to our involvement. We recommended one of our sub-contractors to finish that project, assist with the new permit ,and correct the permitting issues with the county. These delays were not to do with Price Flooring. The contracted work with Price Flooring, the two bathrooms, were completed in less than four weeks."
"Thank you Ms. [member name removed]. We are so happy that you are pleased with your carpeting. We enjoyed working with you and hope to see you again for your next flooring project or kitchen/bathroom remodel."
UPDATE
An email was sent on 8-27-14 requesting a credit for the extra box of flooring which was over-ordered by the provider. As of 9-12-14 I've still yet to receive a response from the provider.
When we renovate our powder room and second bathroom next year, I am most likely going to hire them to do not only the floor and tile work, but probably the entire job.
We picked a tile from the store only to be told when we went to order that it was suspiciously sold (even though we were there at closing time and the employee called the warehouse to inquire about the quantity in stock) We were then told that they could get a new lot and it would be the same. We ordered one box to check, it arrived the same so we ordered after being told we had 3 hours to make up our mind about ordering or they wouldn't deliver that week. Apparently they deliver once a week-ridiculous. Imagine our surprise when the tile arrived at our house and it was NOT the same as the box we ordered. The tile was delivered late and after dark, with no apologies from the owner and no interest in finding out what went wrong we were given an option to get our money back. Instead we were told that they had a big order that week and even if they found the original tile it would be a whole week before redelivery. Unacceptable since we had our installer already waiting for the tile. We knew from the beginning that our gut was telling us not to work with this store, but we really liked the tile that we thought we ordered. Between unexplained price differences for the same tiles to horrible customer service and in the end-cheap tiles. They weren't all perfectly flat and we had to redo several where the ends were higher than the middle of the tiles. Our installer said it was cheaply made and had more irregular tiles than usual.
Do not buy from this store.
items promised by their rep in an effort to make-nice not delivered. We were not going to write about our experiences because the people at the company and the subs were genuinely nice people and know some of our family members. But my husband and I are consumers in this instance and we are also business people. On a consumer level--the service we received once the problems started was, as you have now read, unacceptable and caused us great stress and loss of time. On a business level, we are confused because we would not treat our own clients in this manner, nor would they accept such treatment. We doubt the company and its subcontractors and reps would find it acceptable either if they were the consumer instead of the vendor.
Licensing
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