Perfectemp A/C & Refrigeration LLC

We could not be happier, PerfecTemp came out and made our pool heater functional again! Now we're back in the pool every single day! Great crew! Fast, effective, reasonable prices for excellent service and a job well done!

I called Perfectemp on a Monday and scheduled an appointment for the following day. No one called or showed up. I called again on Wednesday and one of the owners, Shaun, came over that afternoon. He was very knowledgeable on my unit and performed a series of tests to diagnose the problem. He replaced a part and successfully tested the unit to verify the fix. He asked me if I wanted to keep the new part and I said yes because I wanted it fixed. The price of the part was $226 and when I questioned Shaun about the high price for such a small item, he claimed that was the price he paid. The next day, I searched several sites on the internet for equivalent parts and found the same one on three different sites for an average of about $74. Now, I can understand paying a premium over that amount to the installer so he can make some profit on the part, but 300% is outrageous. I called his office and left a message to talk about the part price but did not hear back. Needless to say, I feel as though I was ripped off.

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Great service and outstanding work, would recommend this company to all my friends!

Although it was not the cheapest quote, it was a good value as the unit I purchased was a higher end, better-featured unit than what was included in most of the other quotes. He spent more time with me on the phone and in person than any other company, answering any and all questions I had, never in a rush to end the communication. Provided plenty of feedback but was never pushy. Offered a variety of add-ons and features but I always felt that I was in charge of the decision. I was never pressured and they were perfectly happy to give me whatever system, brand, size, features I wanted. They are more focused on selling you what you want and need, and making you happy than just pushing a certain brand or price point. The install guys were very friendly and curtious, and the job was done in a single day. They did a quality job, and I had no complaints of their craftsmanship.

They were able to come before the holiday. The technician was polite and efficient.