Assurance Power Systems

Absolutely Fabulous technician - Justin. Complete, thorough, professional work! It could not have been better.

Very well, they were prompt, cleaned up after work and were pleasant to work with. Everything they said they would do they did.

It was good.

Steve handled the request perfectly but prior to Steve I called 3 times and left a message for Tamika to return my call in regards to the purchase of the agreements. Needless to say i never heard back from Tanika. My builder referred me to Tanika as my contact person.

Had my whole home standby generator installed. Smooth process from start to finish. Workers showed up on time and left the property better than they found it. Had them back a second time to install gas lines to our outdoor kitchen.

Our service person Jermain was very informative and provided a detailed orientation for our new generator’s operation. We are now very confident in the system’s capabilities and operation. Job well done!

This review is for the elecctrical installation team of Frank and Rick. These two hard working indivduals spent Friday and Saturday atmy house doing the installation of the transfer box and the tie ins to the electrical service and the generator. They proceeded in a verey professional fashion. Keeping me informed as I was courious about some of what they were doing and most importantly, arriving when the were scheduled and leaving my garage and the area outside clean and well organized. I would recommend this team to anyone.

From start to finish went extremely well. Quality people, materials and competence. Price was competitive and APS did exactly what was promised!

Excellent! Julian was prompt, polite, & answered all questions. Fabulous tech & fabulous company!

Will and crew did a fine job - handling all from permitting to final install - they offered financing for a year which we took advantage of. Since installation in 2012/13 we have been the go to house for power when no one has. Costs me a little money on neighborhood game night, extra food and drink for the neighbors, but in a neighborhood that loses power repeatedly with no hurricanes, this genset has been a god send. Will lives in the area, the office is nearby, and they stand behind not only their products but their installation as well. We recommend annual maintenance plan as well. Many in my neighborhood have since used Assurance for their needs.

Do not expect any communication from this company. They do not seem to know what the word "communication" means and are excellent at NOT following through on their statements or getting things done smoothly or professionally. The salesman was VERY attentive until he got my deposit. Then he completely dropped off the face of the earth and was never reachable. I had a whole home generator installed by them, gave them a copy of my survey which they told me was not an acceptable copy and they had to get their own only to waste a few weeks time and get the EXACT SAME thing I gave them weeks earlier. Not similar, but identical. When I tried to find out the status of my "project" as time went on, no one seemed to know anything and all they did was pass the buck to the next person who knew less than the last person I spoke to. That is, if you finally heard from them because they do not believe in returning calls or emails. On multiple occasions, this company's idea of scheduling was to call you on their way to your house, expecting you to be home, but at no prior time had that date or even that week been discussed for them to come out. It was as if they felt you should be sitting at home waiting for them for a 6-8 week period! We are not talking about a situation where we discussed them coming out on a specific day and then they call to confirm they are coming out in a 4 hour block, we are talking about multiple instances of no discussion at all of a date or even approximate date to come out and then all of a sudden a call comes in "we will be to your house within 30 minutes". Completely out of the blue. These issues of scheduling and communication were brought to the attention of the administrative and labor staff on many occasions to no avail. Attempts to speak with the company owner fell on "I'll give him the message and have him call you back" which as is typical for this company's lack of communication skills, resulted in me never speaking with the owner. To this date, I have not heard from him. Once installation started, a 2 day job took 5 days if you do not count the additional 6th day I had to stay home and miss work for an inspection they cancelled without notifying me or the two other time they had to come out to repair things that were admittedly their fault. Total 8 days! The inspection I am referring to was my final inspection and was reconfirmed 3 days before the inspection date with the manager at APS and then cancelled without anyone notifying me. The manger's reply when I questioned what happened and why I wasn't notified was "my apologies, someone should have called you." I came to find out it was cancelled by this same man BEFORE he confirmed with me that it was scheduled. He fully knew it was cancelled when he confirmed with me, just "forgot". The workmen were always very polite, although not very neat and did cut some obvious corners such as accidentally busting a water pipe and trying to repair it with DUCT TAPE. Yes I did say repair a broken water pipe with duct tape. I do have pictures of it for anyone who does not believe it. I also have the dates of all attempted correspondences and the names and dates of those I actually corresponded with if you want. The company can't even get their billing right. First they do not want my check, then they say, they will send an invoice which never gets sent, then when they finally do send it, they complain to me for it being delinquent. A dated bank check! I couldn't change the date if I wanted to. If you are home all the time and can be at this company's beck and call for weeks on end to be left in the dark as to where your "project" is in the process, and if you don't mind messes and cutting corners, then this company is the one for you. If not, look elsewhere. I can only hope the other dealers of Generac are better than Assurance Power Systems. Choose another company. If I wanted to, I couldn't make this stuff up. It was truly an unreal experience. Just say NO!

Terrible...I have never written a negative review, but this deserves the strongest of negative reviews, especially where there were so many good reviews on Angie's list that prompted me to call this company. Forget that the service technician arrived 6 hours after the scheduled time, and forget that I pre-paid $171 for a service call. The technician was to repair a generator. Not only did he not repair the generator, but he broke a second generator that was working just fine. The second generator no longer works at all! The generator he was to fix does not work at all. I have received no communication from the company...they simply took my money, broke the working generator, never fixed the one that needed service and just left 5 days ago without a word. Good luck if you ever use them...I will not!!

Workman was thorough and answered all my questions. I have not received bill for service in order to comment on cost.

Ok service people were good just didn't feel I got value for the money

generator is working like new

On the whole it went well. There were hits and there were misses, mostly at the organizational level. First, the hits: I love Kohler products and their reputation for quality. The installation went well thanks first to Adam Cordero's team that worked well my HOA and managed to dig a hole, put a 500 gallon tank in it, get it covered, trench for gas to generator and then trench for electrical from generator to Automatic Transfer Switch (ATS) and place generator in place in a matter of a few hours. The electrical guys, Peter and Luis, were very helpful, minimized power outage (for benefit of my sister who is on full time oxygen) and got the ATS and Smart Management Modules properly installed. A pleasant young man whose name I did not get did the gas hook-ups and, finally D'Andre and Shane completed the electrical hook-ups, including installing a new circuit breaker in my panel and the automatic monitoring systems and successfully ran two simulated power failures. In short, the install went well. And now for a few misses: 1. On day of generator and tank install, APS supervisor informed me that location of tank needed to be moved. I did not care a lick, but having received after much work HOA and Township approvals, there was a lot of running around and waste of time to make sure it was all right to proceed. This should have been handled in the time frame between issuance of permit and start of work. 2. Install of ATS. Electricians showed up with Generac ATS rather than Kohler ATS loaded on their truck and thus had to sit there for a couple of idle hours waiting for the correct ATS. 3. There was back and forth with Installation Office after wiring from ATS was inserted in dryer circuit breaker. Finally, new circuit breaker installed for ATS prior to final electrical inspection. 4. I requested a quote on whole house surge protector and was told over the phone $250. Then quote arrived via e-mail, it was $400. FPL got whole house surge protector business. 5. And just when as I was feeling really good about end of project, I received a final bill that double billed me for a survey that I paid directly to survey company back in February, 2017. Sour taste to at the end.

Joey and Austin came to provide an estimate for rerouting a gas line, adding a line to our kitchen, and capping off a line to the living room. They were professional, punctual, and thorough and explained everything to us.

Austin and Joey responded to my service request. Both were very professional and did correct the problem. They also instructed me in some preventative maintenance that would help keep the unit working at peak performance. It was a pleasure working with them

John K, our service technician, was professional and very thorough in the assessment of our equipment. His demeanor was very polite. A credit to APS..

Like clockwork Brian the technician was great and Crystal on the phone was courteous and pleasant. Building permit people were not easy to deal with but that is not of their making. Brian would make a good diplomat

I called Assurance late on 09/29/2016, and they arranged for a service tech to come to my house on 09/30/2016. Victor arrived in the late afternoon on 09/30/2016 and quickly diagnosed the problem to confirm what my electrician advised. Victor is an outstanding electrician and he got right to work, ran some tests, and then replaced the switch. All within 30 minutes. Outstanding service.

They have gone above and beyond. I am satisfied.

unknown

Very well.

Excellent work by Stan!!