Eddie Thompsons Maintenance Service

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Eddie was the only one of 3 vendors to return my call.  He showed up promptly the next day and made some recommendations.  We discussed a threshold regarding cost, but he did not give us a quote before beginning work.  This was understandable as he needed to do some work to assess the situation.  The work was completed within a reasonable time and the quality of the work was good.
Upon completion he left a hand written invoice which did not provide much detail.  My bookkeeper requested a W9 before submitting payment.  Eddie said he would text a photo of it and mail it as well.  My bookkeeper did not receive the text, but a couple days later did receive the W9 in the mail & mailed a check the same day.
This is where it went sideways.  Eddie called to find out why he hadn't received his payment yet.  My bookkeeper explained that he had received the W9 and mailed the check that day.  Eddie then accused him of lying, saying that he was told a check would be mailed out the same day.  What he had been told was that, "it would not be a problem to get the check out that day as long as we got a W9."  Eddie demanded we cancel the check ($25 expense to us) and issue him one in person.  He said he would be in the next day to pick it up (even though he knew there was not one available.)  This came across as a veiled threat to make trouble.
In the end we cut him a new check and caught the postman before the mail went out, so we didn't have to incur the extra expense of canceling the check, but the whole relationship was soured as a result of this unpleasant experience.  I know contracting can be a rough industry and there are a lot of people who will rip you off, but being accusatory and combative is a p*** poor way of dealing with customers.

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Eddie got back with me right away.  He discussed the job and gave me an estimate of what was to be done. He was very honest as far as any questions or concerns I had. I thought he was very professional. He was prompt and on time.  Everything was done and things were cleaned up as needed. I would definitely recommend his services.