Reliable Power Systems

Through the sales process they painted a beautiful picture. I dont believe the lowest price is always the best deal. I price compared two companies, Reliable was a bit more money but I liked the salesman and I believed the picture he painted. So much for "reliable", they are nothing of the sort. Horrible customer service and zero support after the sale. Run to another company as there are several others in the area to chose from.

Communication is almost non existence. I have left several messages with no response 3 to 5 days later. Still waiting. God forbid I should need a repair. A 10 year warranty does me no good if you can't contact anyone? Just Saying? Hope your not in a hurry?

Nothing

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I do not object to the installation of the generac system. Where I found fault was with the UNRELIABLE electricians. They did a panel upgrade. My panel waslabeled, all they had to do was copy it. They left the panels unlabeled because they never pulled a permit. Wonder why. When they installed the smoke detector it took them 3 days. The first night they went off all night. It took them 3 sets of detectors to get it right. I would not recommend the electricians. Their name should have been my first clue. Now I have to label my panel and hope they did a good job.

Very poor communication. Tried to contact project manager. They will not give out his number. All I get is the run around.

EXCELLENT! Their sales team is professional, knowledgeable and personable. They answer all questions, and detail the entire project, so there are no surprises. I am currently awaiting permit approval so that installation may comencé.

Very accommodating, helpful, friendly, flexible, reliable & value for money.

Excellent service, but costly service.

From the beginning of the process through the completion the people were professional and great to deal with. Would highly recommend them for a whole house generator. Thank you

They arrived on time and were knowledgeable and didn t try to sell me things I didn t need

We had a brand new Generac generator installed in August 2018. The installer recommended that we get a maintenance contract that includes 2 services each year. We signed a yearly agreement with Reliable Power Systems for $395.00 and the first visit was scheduled a few days later. The technician came out on May 22 and said that our generator had only run about 1 1/2 hours since installation and it didn't need an oil change and full tune up and that he'd do it at the next scheduled visit. A few months later our power was turned off due to FPL fixing something at the end of our street and our generator never started. There was an error code on the machine so my husband took a picture of it and cleared the code. He started the machine and it ran as it ran perfectly. I called Reliable and asked them if they could take a look at it because I was concerned there might be a problem, the man on the phone told me they would do a 27 point inspection, run the unit, turn off the power to our house, etc. and if they couldn't find anything wrong with it I would owe $160.00. When the technician arrived he told my husband that he needed to collect $160.00 in order to do anything. We have a 10 year, parts, labor and travel time warranty and Reliable knew this but insisted that we must pay. My husband didn't like the way the technician acted and told him to leave our property. We then called the office and spoke with Steve Zerante, the customer service manager. He was no help and so my husband told him he wanted to cancel the remainder of our maintenance agreement. Steve told him that he would refund $100.00 because the oil change and full tune up were already completed at the first visit and my husband agreed not knowing that they didn't do either item on the first visit. I've disputed this charge with my credit card company and have hired another company to perform our maintenance and service calls and by the way they also install generators. I've read many reviews that state people are waiting several months for a standby generator and this is absolutely ridiculous as ours was installed in 6 weeks start to finish. I'd be more than happy to pass along the information of the company that we used as they provide customer service and they aren't in the business of trying to straight out rip people off.

Came promptly for quote and did job when promised. Finished it promptly and neatly.

N/A

Bill is a fantastic sales man as well as offering support through the process

nothing

I hired them and they performed very well I put them on a service contract and they will service my generator in the future

The work is not yet complete, permitting process has just started. All of my contacts with the company so far have been very positive. Sales and customer service are handled in a highly professional manner. The final permits and certificates have been completed and closed. All of the people I dealt with at Reliable Power Systems were polite and professional, keeping me up to date on project status. A word of advice to homeowners considering installing a home generator, be prepared to wait for your city to approve permits and complete inspections. These were the items that took the most time, and over which you and company have no control. It is also best to choose a company, like Reliable Power Systems, that handles 100% of the work. I highly recommend this company.

We had several companies come out to give us quotes on a whole house generator system. After narrowing it down to Reliable and one other one as the most professional, we choice Reliable even though they were a little more expensive. I just got a better feeling from them than the other one. Turns out I made a great choice. Reliable did an amazing job in installing my generator and Propane Tank and everything went perfectly. I can be a challenging customer and they were very accomodating and understanding of all my questions and input throughout the process. I was very impressed when they were able to get my propane tank installed, inspected and filled back in all in a single day. Couple of small glitches with the permitting process, but that is not unexpected with a project like this. They obviously had great relationships with the inspectors which shows that they always do good work. I was very impressed with their workmanship and professionalism throughout the process. I fully expected my whole back yard to be a disaster and need to be resodded, but their equipment operators were so good the only sod I had to replace was over the hole that was dug for the propane tank. I can truly recommend Reliable with no reservations! Posting this review has been on my list for several months so unfortunately I can't remember all the names of the guys that worked on my project, but I am certain all of their crews are of the same caliber!

Reliable Electric is without a doubt the best and most professional.

Great sales person,very knowledgeable and on point about our concerns.

Terrible

Prompt. Knowlegable.

I hired this company and signed a contract with them to service my standby generator. I am very pleased with the service. The tech was very competent and did the maintenance very well. I am very pleased with this company. I have recommended them to my friend and I am sure she will receive good service.