Mr-Paver

"Hi Daniela, There are a few comments in your review where you failed honesty. We did try to rectify your complaints. Before asking for the remaining balance to be paid off, Matt the owner of Mr-Paver did stop by to do a job check. I did agree crew needed to come back and fix some areas. While you were sick with Covid, our crew managed to come back out. Unfortunately, it was not to your satisfaction. Again we tried sending the crew back out and that is when you refused and requested a discount (please note we have multiple text messages exchanged between me, the office, you, and your husband). To be fair on both sides, we offered a discount which you were not satisfied with. Not only did you refuse the discount, but you also refused to have any of our crews back out. At this point, there was not much we could have done if you were not willing to compromise. Claudia is not only a secretary; she is the office manager who is also capable of handling situations like this as she has been with the company for over 9 years and whom I trust. With that being said, we tried compromising with you as much as possible, and for every single business out there not all clients will be happy with the outcome."

"Hi Bernard, I think you are mistaken us for another company as we have no records of a customer with your first and last name on our system."

"Hi Dieuna, Mr-Paver has been in business for over 9 years now, and with many clients over the years that is not the reputation that precedes us. On 11/30/2020 we originally emailed you an estimate including repairs needed, pressure cleaning, and sealing on the driveway. We have records of text messages between you and the office approving only part of the work which was to pressure clean and seal the driveway. Once deposit was given, job was schedule at our next available date. Once crew arrived, you started to question the crew about the repairs needed. The crew then contacted the office to have them speak with you. You texted some pictures of the areas on the driveway you were looking to do and a price was given to you. You approved the price given for the repairs, however crew would not have time to finish everything as we were only contracted for the pressure cleaning and sealing of the driveway. You refused to have the pressure cleaning and sealing done first as you wanted the repair, we did notify you that if the repairs were done after it would not affect the sealer application. You advised my crew to stop working and requested a new date for the whole to be scheduled. I?m sure you deal with other contractors and every company has their policies just like we do. In our disclaimer it states the following: Any cancellation or re-scheduling of jobs is subject to a fee. If the job is cancelled or re-scheduled 3 days or less prior to scheduled date, there will be a $300 fee. Also every single estimate includes a disclaimer, so normally when you are hiring a company you should read the whole estimate carefully; we do not have the obligation to notify you of our rules when they are clearly displayed. On the day of the job we notified you of this fee, and you still did not want to let our crew work for the work we were originally contracted to do (pressure cleaning and sealing of driveway). Therefore, you lost your deposit; nothing was stolen from you. As for not having a business location, due to the pandemic we have decided to work remotely as many other companies have done as well. So to be fair, displaying a location does not mean we cannot do business."

"Hi Shilpa, All feedback is welcome and taken into consideration but we must say you are not stating the entire truth. We sent the estimate as requested to repair the loose retaining wall, pressure clean, and re-sand the joints with polymeric sand on the front porch, driveway, and side patio. You were not home at the time of the estimate and your husband was the one who spoke to our sales representative and never requested sealing to be done. The estimate was emailed on 09/08 and it did not include the application of sealer, you decided to do the job with us a month after the estimate was sent. After you received the estimate we have no way of altering so you knew exactly what was specified in it. Instead of calling the office to request a price to apply the sealer, you requested the crew that was performing the job to do the sealing; which at that time they called the office to confirm the scope of work, and then we called you to try to work a better price instead of charging you the regular price for the sealing. You deny it and insisted that this was included in the estimate given. All of our jobs are based on a written contract, any alterations are done via written communication and a new estimate is also sent to reflect those changes. To conclude this is the first time we are hearing of a complaint on the quality of work which if you had expressed and not demanded a service that was not contracted, we would have no problem in coming back to fix it."