Clean King Carpet/Tile Cleaning Services Inc

"Every carpet cleaning job that we performed is custom to individual needs. So prices may vary from job to job. As far as animal urine is concerned there are three ways to tackle the issue. 1. Sanitizing Rinse 2. Sanitizing Spray 3. Sanitizing Injections. Some cases a customer may need one of the three, two of the three or even three of the three processes listed above. [member name removed] only purchased a sanitizing rinse when she was professionally recommended that she required sanitizing spray and a couple of injections. She only wanted to purchase the sanitizing rinse and declined the other services so we can only offer a limited warranty on the job. She was fully aware of the conditions prior to signing the work order contract to allow us to begin the work. With every pet urine job we cannot guarantee that pet stains can be remove due to the high acid content and ph level of the urine. After looking up here contract she signed off on the contract stated she was happy with the job. As far as her claim of us blowing her off we have no record of her calling and mentioning there was any problems. If she had we would have addressed the problem accordingly. She was fully aware of the limited warranty due to her severe pet issues and we professionally provided the services we agreed upon and she paid for. After reading her review I feel as an owner of my business for over 25 years I feel this is a case of buyers remorse. I give all of my customers proper education when I come into there home. I provide the with a list of what they "could do" what they "should do" (as a professional ) and then what they "want to do". They pick the plan for them with no pressure. I value my company and its reputation. We just joined Angie's list her job was done in 2012 and her review is dated May 2013. ?????"