AIG Interiors Group

unknown

We went into remodeling our kitchen knowing that there would be a few glitches along the way. However, starting with the promise of one installation start date & then finding out that they would be delayed about 3 weeks later, things went downhill from there. Tear out went ok, done in one day, that same crew never came back to our house. That particular crew damaged my kitchen window by putting a nice size scratch in it. Next, it took them after the tear out 2 days before they came back & delivered what we had hoped was all our cabinets, to have them sit in our house with no work being done for another 4 days. Since they discovered some things came in sized wrong & had pieces missing. After a solid week, the work had begun, seemed to be going ok, but as we would soon discover, they never told me that the crew that work one day may not be the crew that might come the next day, which puts new people in our & the new guys not knowing the in & outs & issues that had been going on. Also, they never gave us a time as to when they would show up. As the work progressed, we noticed that they were trying to pass off the finishes of the wood, hoping we wouldn't notice that the wood did not match each, keeping in mind, the wood we chose was an espresso, dark chocolate color. We called them out on it many times, with doors, valances & fascia boards not matching each, not even close. Which between the pieces that had to be re-ordered due to breakage, colors not matching etc. We are now at 7 weeks, & not close to be done at all. Then we get to the counter tops, we purchased a beautiful quartz top & the company they use for their counter tops, installed them & the seams (2) were awful, you couldn't miss how the did not line up & were dark, and we have a light counter top, after almost 2 weeks of them "trying" to fix them, they ended up cutting a brand new piece and finally getting it right.

unknown

We recently used AIG to renovate our master bathroom.  The initial experience started off very positively but slowly went downhill fast.  My biggest issues were with our designer Silvia.  Initially she would return all calls and texts promptly but then mid way thru the experience getting an answer from her in a timely manner was like pulling teeth, if we ever got a response at all.  I had better luck calling the receptionist every morning to find out what time the crew would be at the house to start the work.  It was beyond difficult trying to find out a start time every day for the crew.  I guess in her mind no one works and we all sit home all day and can wait by the door for someone to come.  On top of that aggravation, towards the end of the project she got rude and condescending in her texts to both myself and my husband.  I guess she forgot we are the client and are paying her for her company's services.  I let her know twice during our experience that if things didn't change I would not use them in the future.  We have an older home and because of her attitude she lost 2 bathroom remodels, a kitchen remodel, 2 closet remodels and a garage remodel.  She didn't seem to care when I told her I was unhappy with how things were going so I guess she doesn't need our business.  I will say that I am happy with the finished bathroom but it wasn't worth the nightmare we dealt with.  There are lots of other companies out there and one of them will have our future business.

It was good. He was above our budget. He was not too high but he was not too low either. The guy was extremely nice.We actually went to his office to get the estimate and he explained everything to us.