About us
TruGreen® provides a full suite of tailored lawn and landscape services. From fertilization and aeration to tree & shrub services and much more, TruGreen delivers superior results backed by our Healthy Lawn Guarantee.®1 We also offer effective solutions to help control and prevent lawn damaging insects, like chinch bugs and grubs. Our passion for lawns sets us apart, and we’ll help you achieve a lawn you love. Contact us today to start your tailored lawn plan.
Services we offer
Residential and commercial landscaping, lawn, tree & shrub care.
Reviews
3.538 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 32% | ||
| 26% | ||
| 18% | ||
| 11% | ||
| 13% |
Showing 1-25 of 38 reviews
Jodi P.
Jan 2018
Worst company ethics. They went to another home instead for 5 months even after repeated calls our yard died in huge patches. They only offered to give us the next five treatments at no charge since we had already paid for them. They came twice after that. We will have to replace a lot of our grass now. They are rude in the office and would not even let me speak with a manager. I would never recommend them and would never use them again.
Allen S.
Oct 2017
No real improvement
Response from TruGreen
"We appreciate your feedback, and we would like to extend our apologies in failing to show you an improvement in your lawn. We strive to meet and exceed our customer's' expectations and are saddened to learn about your experience. We are very eager to prove that we are more than capable of offering superior products and services. . Please contact us immediately at: 1 (800) 515-3380."
Peter G.
Apr 2017
Looked horrible
Phyllis W.
Oct 2016
unknown
Helmuth S.
May 2016
unknown
Suzanne L.
May 2016
unknown
Rebecca C.
Mar 2016
unknown
Joseph B.
Feb 2016
unknown
John A.
Oct 2015
I found bugs in the grass and asked for someone to come out, they never did.
I got a call from them wanting to sell me tree and bush services, I told them not until someone came out and no one did.
I got a call trying to sell me thatching services. I told them not until someone came out and no one did.
I got an automated call saying they were coming out for the regular service. I called them and said not to do that until someone came out to talk to me, no one did.
I got another automated call for regular service. I called the support department and got voice mail saying they were too busy so I went to website to cancel service.
A week later I got a call trying to sell me additional services again. I told the lady my problems and she assured me someone would contact me within 48 hours. I told her if someone didn't come see me I would cancel service a second time (since they ignored the first) No call.
This past Monday the regular route guy came to my house for the monthly spray. He had no idea I had cancelled the service or that I had been having problems. So I cancelled with him and got attitude from him.
I have gone to another company.
It is amazing how a few questions grew into cancelling service and they don't seem to care.
I got a call from them wanting to sell me tree and bush services, I told them not until someone came out and no one did.
I got a call trying to sell me thatching services. I told them not until someone came out and no one did.
I got an automated call saying they were coming out for the regular service. I called them and said not to do that until someone came out to talk to me, no one did.
I got another automated call for regular service. I called the support department and got voice mail saying they were too busy so I went to website to cancel service.
A week later I got a call trying to sell me additional services again. I told the lady my problems and she assured me someone would contact me within 48 hours. I told her if someone didn't come see me I would cancel service a second time (since they ignored the first) No call.
This past Monday the regular route guy came to my house for the monthly spray. He had no idea I had cancelled the service or that I had been having problems. So I cancelled with him and got attitude from him.
I have gone to another company.
It is amazing how a few questions grew into cancelling service and they don't seem to care.
Robert L.
Oct 2015
unknown
Kevan H.
Sep 2015
unknown
Clayton S.
Sep 2015
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Phyllis W.
Jul 2015
unknown
Mary H.
May 2015
unknown
Peggy B.
Jan 2015
TruGreen is a huge disappointment. My lawn was perfect when TruGreen started a year ago. One year later, it is looks terrible. The local office is never able to be reached. The local office was always very slow to respond to messages left at the 800-TRU-GREEN number. When TruGreen service began, the salesman stated the lawn would be serviced every 7 weeks. Sometime later, I counted on my credit card bills that they were showing up every 4 weeks, equaling more money to them while my lawn's condition steadily went downhill. TruGreen's $150 "guaranteed for one year" add-on specialty service when they diagnosed mole crickets did nothing to the mole crickets which continue to thrive. After a year of regular service and specialty services, the lawn looks terrible. TruGreen was completely unresponsive to my numerous calls to meet with a manager in December. A month later, the service manager left a message that he had a baby and was out of the office for awhile. By that time I had fired them. I would never hire TruGreen again and would recommend to anyone who asks, don't use TruGreen.
Response from TruGreen
"Thank you for bringing this to our attention. We greatly apologize for the issues regarding your lawn service while with TruGreen, and that customer service expectations were not met. The issues that you've outlined are definitely not indicative of the TruGreen experience that we want our customer's to encounter. We apologize that this situation occurred and any inconvenience it has caused. We understand that you have cancelled and moved on, but if you would ever like to discuss your experience further, at your convenience, we would like to speak with you, if not we understand as well. Thank you. Lisa @ TruGreen Corporate Office"
Betty V.
Dec 2014
I have been with Tru Green for 2 years. Last year I decided to pay for the year in advance in order to save 10%. When I looked at my bank statement I saw that Tru Green had deducted an additional amount from my account. When I called them I was told that the amount I paid in advance was short and so they took the remaining amount out of my account. I asked how that could be since I paid the amount that they told me to pay and did not hear either by phone, email, or US mail that any additional amount was due.
During the course of the 2 years that I was with them, the sales staff constantly called to offer me additional services even though I continuously asked them to stop calling and take me off of their calling list. I finally had to block their sales phone number.
I feel sorry for the technician because he was a nice guy and did a good job but I cancelled my service due to the poor customer relations I had with them
During the course of the 2 years that I was with them, the sales staff constantly called to offer me additional services even though I continuously asked them to stop calling and take me off of their calling list. I finally had to block their sales phone number.
I feel sorry for the technician because he was a nice guy and did a good job but I cancelled my service due to the poor customer relations I had with them
Response from TruGreen
"We would like to apologize for the service, sales/billing and communication issues that you experienced while having TruGreen services, and that you advised in your review that you would not hire us again. We understand that you have cancelled and moved on, and again we do apologize and want you to know that the issues you have outlined are definitely not indicative of how TruGreen operates or the experience we want for our valued customers to have. If you would ever consider our services again or would like to discuss your experience further, at your convenience, we would love to have you back or speak with you, if not we understand as well. Thank you. Lisa @ TruGreen Corporate Office"
John C.
Oct 2014
unknown
Carl D.
Oct 2014
very well
Deborah P.
Jul 2014
I had issues but they usually take care of it eventually.
Alice G.
Jun 2014
unknown
Christopher D.
Apr 2014
We hired TruGreen to handle our brand new sod at our new home through the word of mouth from a neighbor who's yard was really good. After the first treatment, much of the fungus was gone and many weeds disappeared, but the sod never got better. Looking through the paperwork the inspector said that we had "acceptable" levels of thatch for our St. Augustine sod. Being new, I really didn't know what to look for so I trusted their judgment. When things did not get better for the next three months I spent more time reading and doing a more thorough analysis of what should be done and found that their inspection was inaccurate. I spent 7 hours dethatching my sod and then called them to cancel. I filled three 60 gallon bags from my <5000 sq ft yard, easily 1/2 inch of thatch throughout which was suffocating the St. Augustine. Their customer service did say that this did not sound right and tried to get me to give them another opportunity. Unfortunately, I told them that they were supposed to have already come and done one, but the tech never showed or offered an explanation as to their absence. They then refunded the remaining balance (I paid for a year and we only had the one treatment).
Diane E.
Apr 2014
They made our lawn turn yellow and brown. They wanted to come back, but we would not let them.
Richard D.
Mar 2014
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Darren E.
Aug 2013
TruGreen was doing OK for the first few years but then they failed to show in time to treat my St Augustine for chinch bugs and I lost a lot of my yard. They came out later and tried to save it but no success. My 2500.00+ investment was gone in one summer. I watered as required and followed their advice on everything. All it takes is a missed chinch bug treatment to lose your lawn in Central Florida. After spending 300+ every year with them, I believe I could have managed it better myself. These companies have a lot of turnover so someone different is treating your yard almost every time.
I would say that they were always nice and did do a good job for the first few years.
I cancelled my service with them and will not use them again. They are relentless in trying to get my business back but I will not repeat that mistake again. If you want your yard done right, you may just want to do it yourself and know that it is getting treated when needed.
Once chinch bugs get started they are hard to stop.
I would say that they were always nice and did do a good job for the first few years.
I cancelled my service with them and will not use them again. They are relentless in trying to get my business back but I will not repeat that mistake again. If you want your yard done right, you may just want to do it yourself and know that it is getting treated when needed.
Once chinch bugs get started they are hard to stop.
Barbara B.
Aug 2013
They do an adequate service. Always trying to sell extras..cinch bugs, etc., but we keep to the original contract and feel that $53.00 per month is more than enough. Service men are always polite and do an adequate job. Not too responsive if we mention a problem area of the lawn, unless they feel they can sell us something extra.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
TruGreen is currently rated 3.5 overall out of 5.
No, TruGreen does not offer free project estimates.
No, TruGreen does not offer eco-friendly accreditations.
No, TruGreen does not offer a senior discount.
No, TruGreen does not offer emergency services.
No, TruGreen does not offer warranties.