Brian, Jason and Shelly were all a pleasure to work with, with exceptional customer service, promptness, speed, care, attention to detail, and courtesy. I had visited another provider as suggested by my cabinet contractor, and was completely disappointed. Working with Ormond Granite was so pleasant and easy!
On my first visit to the showroom, I met with Shelly, provided drawings and estimates of our counter top requirements, and discussed the color of Cambria quartz, using samples of paint, cabinet, back splash and flooring. She immediately gave me an estimate, and drew up a contract. She took time with me to explain how the process worked, explained the different edges provided on the quartz, and took care to see if we could use only 1 slab of quartz (save me money and reduce seams). We discussed dates and she penciled me in for a measurement based on the dates on provided. She was thorough, patient, and concerned. We communicated many times by phone and email - every time she was extremely responsive. When my Cambria arrived at the shop, she invited me to come look at it and I did! It was gorgeous. Even better, for my small kitchen project, she was able to get my installation scheduled only a week after measurement when I had planned for at least 10 business days.
Brian, the new owner, came to the house to take measurements and create the templates for the counter tops. He listened to my requirements and took patience to understand my requirements and concerns. He returned with Jason and crew for the installation, which went flawlessly. They made necessary adjustments and took care to ensure that pieces fit perfectly. They were prompt and quick. I was concerned about new cabinets getting scratched, but there was no need. They were able to cut and L- shaped section out of one piece of quartz with no seams, and they wheeled it in with great care, never touching a single door or cabinet, even when it was lifted into position. We also had a unique cut of only 1/2 an inch around and end-cap display case, which turned out perfectly. My cabinet contractor was impressed. In fact after the installation, he was completely wowed when he walked into the kitchen.
We had a 3ft square section of quartz left over, and requested that it be saved as I thought I might it use it for something else. So after the counters were installed, it turns out that we changed our range to a slide-in at the last minute, so Ormond Granite cut and installed the piece of counter top that goes between the stove top and wall for us, in addition to creating a table top 20 x 20 inch. Adding this on after the counter top installation was so easy and fast.
Ormond Granite was so nice to work with - I just can't recommend them highly enough.