Community Van Lines

Absolutely the worst move experience I have ever had. Probably the second worst experience of my life to be honest. Any nightmare move scenario you can imagine happened on my move. This company will greatly under quote you, then wait until you are loaded and charge you double. $6500 quote, then $12,500 afterwards. They will tell you whatever you want to hear to lock you in. I told Ashlie many times a 25 ft truck was too small, and my belongings would fill every inch of this truck and to quote it as such. She quoted 13 feet of truck space for a 3-bedroom home, what a joke. They will hold your goods hostage if you refuse to pay. Also, I had to leave a lot behind in my storage unit. Truck too small as I stated many times. Ashlie promised my goods would be delivered to my new home on the date I requested, or within a day of my requested date. No, it was delivered 10 days later, and at 11:45 pm, finished at 2:45 am. They tell you after you are loaded, it can be up to 21 business days after your requested delivery date. Who wants to wait a month for their goods to be delivered? They hire local help off Craigslist for the move in. I'd say only one guy knew what he was doing. The driver barely pitched in to help. There wasn't a piece of antique furniture that wasn't scratched up or broken. Boxes and totes smashed in. Truck pack was unprofessional and just thrown in. They advertise BBB on their website. They weren't on the BBB until a week ago and it is one negative review. There will be two after mine. I'm filing a complaint with the BBB, and any other place I can. Stay away and don't believe the fake reviews on here.

The workers loaded the truck with my furniture but in such a way that there was a lot of damage to mostly each piece of furniture when it was brought in to my house .They severely damaged an entertainment unit bridge which cannot be salvaged . They failed to deliver the mirror that attaches to the bedroom furniture dresser and also a mirror that hangs behind a closet door

Thomas was my first point of contact. He was very informative and professional. I explained my needs and he handled everything perfectly. My moving team was Ben and Toury and they were awesome!! Super nice and professional. Great guys to have in Legacy Team!!! Thank you to Nowai as well. She was so helpful and I appreciate that she was so easily accessible! She even returned my text message on Thanksgiving weekend evening!!! I sure wasn’t expecting that! Definitely would use again.

The guys that came to the house were fantastic. The job was huge. My house had been flooded and there were things to be packed and things to be thrown away. Tim Lee, did a great job in running the job and sorting things out.

I moved from Florida to Maine with my new baby and was so stressed. I booked my move last minute and Community Van Lines came out and got it done right before Hurricane Ian hit! Everyone I worked with was so kind and put my mind right at ease. They actually made my move a surprisingly pleasant experience. I really am beyond grateful!

Not a single glitch . the crew anticipated my wife's concerns and were patient and thorough . the truck arrived here earlier than planned and the delivery was completed ahead of schedule...very satisfied...