Budd Severino Advanced Home Exteriors Inc

Unprofessional and attitude.

The job went smoothly; it was completed on time (same day). Would not hesitate to recommend Budd Severino... in fact, already have.

Bad from the start. Replacement of gutter covers, down spouts, and soffit upon completion was amateurish. They had to be called back ono occasions to fix their errors

Very well. The crew who did our work was wonderful. They were professional, worked quickly and cleaned up afterwards. The gutter and downspouts they installed were done so well that they stood up to Hurricane Matthew which made a hard hit on the same side of our house as this repair.

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I had an existing back porch leading to the pool area that was exposed, accessible only via a side slider door. I worked with Budd and Frank Severino to enclose and provide guidance for changing the small windows that fronted the porch area into a new access and new room leading from living room into the caged pool area. Wow, you should see the result! I have hurricane resistant HUGE double sliders that completely open up to the pool, an interior lanai with knock down ceiling, beautiful travertine flooring, new walls and windows that created a great room area that now extends the living area to the pool area! We are extremely pleased with the craftsmanship and care provided, and especially for me -- the follow up and supervision of the job. Scheduling, estimating and billing was straightforward. They came out to fix a door handle that had an issue and a track sticking on one slider that we mentioned during their follow up.  Great company to work with, they have lots of resources to offer - really nice window and door choices, as well as room finishing. We definitely want quality and feel like this family run company exceeded our expectations!

With one exception, it all went well.  But before the final touches were done it rained and there was a leak between gutter on the new roof and the wooden facia board on the house.  They tried to fix it several times by putting more sealant or "peel & stick" in the gutters, but it still leaked badly.  When the construction was complete they required final payment.  When I brought up that there was a leak they said "don't worry, will take care of it", so I pad them.  They did come out a few more times but they claimed the problem was that I had too many trees and the gutters filled up with leaves.  I believed them and I would go up on the roof just about every day with a blower to blow out the leaves. I have been doing that for seven years now.   It leaked even when the gutters were clean.  It leaked so bad I started calling my porch "Lake Severino". Then they said it must be the roof so they sent a roofer out who replaced several yards of my roof shingles.  The first time it rained after that, for some reason it did not leak (maybe the wind was blowing the other direction) so I agreed to pay for half the roof repair cost.  But the next time it rained it leaked again.  And it has been leaking for the past seven years.  I finally gave up calling them because they would not respond any more.  So I  I hired another company to cut two inches off of my rafters so they could replace the 5 inch gutter with 7 inch gutters.  In total, there are about 70 ft of gutters with only two downspouts. That replacement cost me several thousand dollars but it didn't help.
Finally, a  couple of  months ago I found the problem.  The leak is coming from up higher and quite a ways from where it was leaking into the porch.  The water was running down the slant of roof to a low point where it entered he inside.  I found it because some of the caulking came loose on the inside and exposed about a1/4 inch gap where the panels didn't fit correctly and were jsut caulked over.  I bought a tube of DAP sealant and slathered it around the cracks in the caulking I could see.  The improvement has been great, but not perfect.  It still leaks a little bit rather than like a waterfall.  During a steady rain I might get a half cup of water now where before I would get gallons and gallons.  It still needs a couple more tubes of caulking and I am not sure if one of the places I caulked over was an intentional drain.  I explained this to Bud and asked him to come out and look.  He gave a couple of short answers and said he would talk with his installer, but I have had no further response.
I love my porch, but I have felt like I was saddled with an incurable defect that could prevent me from selling my house.
One other thing, several months ago I contacted him to ask why the roof was shedding lots of tiny white stuff that looked like snow.  He didn't know and didn't seem to care.  Later another company told me it is bugs in the roof, possibly attracted by the saturated material.
All I ask of him is to come see the problem and to help squirt a couple of tubes of the right kind of caulk in the appropriate places.  I even offered to pay for that.  He continues to ignore me.

Excellent.

They cleaned up nicely. You wouldn't even know that they were at my home. I highly recommend them.

The installers arrived on time and did a great job.  When any issues came up, I was notified immediately and offered alternate solutions (for instance, a palm tree was very close to one of the corners).  Consequently, a rivet had to be installed from the inside of the gutter rather than the outside, but it is not noticeable, and I was made aware before-hand which I appreciated.   They worked quickly and professionally, and when they were done, there was no indication, other than the gutters themselves, that they had even been there.  Very pleased overall.

See above

The job went smoothly from start to finish.