Bright House Networks

The price is going up. They could give me a better price.

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I use them for my internet.  I don't like them and I've already, next Tuesday we switch to AT&T.  Bright House has extremely old equipment, just not happy with it.  Our friends say we won't like AT&T either but we'll just have to see.  We paid like $76 a month.  I don't have many options so I will say I would use them in the future.  They could have better updated equipment.  They could make it faster.  It also drops from time to time. 

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The provider was professional, however he left the attic stairs down, and he did not connect the internet the way it was supposed to be done.  I paid for a WiFi router, however when I unplugged my own WiFi router (since I was paying for theirs) there was no internet service at all.  Also, the internet service keeps going in and out; sometimes I am right in the middle of something online and everything just freezes.  I am hoping they can fix the problem.  I have called and they seem to be willing to make it all right.

Installation was fast and easy. Internet is fast, reliable. Whenever I have an issue, a quick fix like restarting the modem usually does the trick, and I've never be without internet for more than 1 hour, and usually less often than once every other month. Compared to my previous provider, this is much better. Overall excellent experience, will transfer service to new address.

2 of the three technician who came to the house where poorly trained and did not understand the complexity of the install
Called 4-5 times for service problems and they failed to correct the problem
Emailed and was promised a 24 hour response. None came
They need some competition in this area

I moved my Brighthouse Account when I moved to another city. In the process, they gave my account to another person. I have had this email for 20 years. iwas on the phone for 3 hours today. Where are my emails?

They have immediate response if you have any questions. The cost is high though for the service.

I like everything about them.  When I have a problem they fix it within 10 to 15 minutes.

They are one of the only cable carriers in the area.

I have been using them for years. I love the In-Demand features they offer. I really would like to lower the cost more. The quality is excellent.

I've used them for 40 years. They're pretty prompt in coming out, and fixing stuff. I haven't had any problems with that.

I've been using them for 30 years. I like their repair service. I like their 24 hour technical support service. I like their ability to get inside the modem, reboot it and tell me what needs to be done.  I like their business services. I have four accounts and a personal internet with networking. I have basic cable at the house. I have road runner business class for my security cameras and we have standard cable for guests. So I have three accounts with them and they do extremely well.  They keep increasing the speed without increasing the price. I can contact them and they can walk me through any kind of technical problem whatsoever that I have. They are 24/7 and they are very prompt. Their billing is efficient and straightforward.  I have them on autopay and if I want to go into the office and pay I can do that too and it is pretty straightforward. They have a good grace period in case I am running a little behind. Their repair service and their technical support and the price of their products are absolutely wonderful. They keep coming back to install new wires and they re-wired the whole thing for nothing. If I call up and ask them for a new modem they are here the next day. This guy brings it in, starts it up and sets it up the way I want it. They actually helped me set up a Lennox service and they walked me through it. They keep lowering the prices as times go by. They increase the speed and lower the price.