Best Buy

1) My wife and I purchased a wine cooler from Daytona Beach Best Buy January 2019 2) On January 18th we erroneously received an unwanted beverage cooler 3) Since this unwanted beverage cooler was very heavy, it was very difficult to pack 4) However, we made several fruitless attempts to send this beverage cooler back 5) Finally, we succeeded in sending the cooler to the warehouse. 6) We shipped by UPS using an address label provided by Best Buy 7) Soon after we received a bill from UPS (their recommended company) for $900. 8) As we were upset, we asked to speak to the manager of the Daytona Beach store 9) He was very unpleasant and never apologized for Best Buy’s mistake 10) He refuse to pay any part of the shipping costs 11) Instead, he proceeded to lecture us for not following Best Buy’s procedures 12) We just received a bill from Best Buy $1,086.16 (with interest) due March 14th 13) In addition to the bill for the unwanted cooler, we had to pay the UPS $900 for shipping 14) Needless to say, we feel that we have receive very poor service from Best Buy