Allied Window Co

"Can't respond to majority of these claims as in this review is the first I've heard of it. Office staff said when he came in to pay after completion the only complaint he had was one window was hard to open. Sent someone to look at it and the window was fine, just in an awkward position at the head of the bed. Homeowner would go from side of bed to other side of bed, opening window in a teeter-totter fashion, instead of from the center. Someone else then told him he should've got a horizontal slider there, so he then blamed us for not doing that, but his original estimate was for horizontal sliders and he did not want that, he requested an up-and-down (single hung) window. He still complained about this window so we setup for the manufacturer to go out and check it out. Manufacturer's representative also concluded the window was installed to spec and worked correctly. He still complained about this window, so called him and was going to offer to replace the window with a horizontal slider (free of cost just to make him happy). But then as I'm trying to offer to him, all he did was berate me and blame me for the other window, as if we forced him to buy to the style HE requested. After that, I offered him the replacement horizontal slider at cost (no markup, no labor) just covering cost of the window, as it was not our fault he doesn't like what he ordered. He then said he didn't want a slider, he wanted us to buy a larger bottom sash for the existing window, that is not something that is possible. We cannot help someone who doesn't want to be helped. As for the "grey" caulking, we do not have grey caulk, we only carry: White, Bronze, and Beige. On his job we used DAP Dynaflex 230 "Dark Bronze" color caulk, it is an architectural bronze color. We've had no complaints from others with this caulk."

"Allied worked with the (member name removed) for hours to provide them with every answer they needed, they just did not accept that Florida made Glass different then "Up North"."