All American Appliance Repair

It went fine, very honest, they are very good and the price was reasonable.

The service technician was incompetent and the dispatcher was unapologetic.  Worst customer service possible and never fixed the problem.  4 home visits, no results.  First visit was a diagnostic and parts were ordered. 2nd visit technician called ahead and then was a no show.  I was home the entire time and they tried to tell me they rang the doorbell and I never answered.  Really? Third visit, tech. Installed parts that did not fit with knobs.  Then he broke the handle off the oven door.  We notified the company that the knobs did not fit or operate with the mechanism he installed.  When he returned to fix the damage he caused to the oven door, he refused to fix the knobs.  He claimed we took his plastic adapters that he swore he installed last time and he would do no more to fix our inoperable stove burners.  How does one even argue against this kind of detachment from reality. 4+ weeks later we now have to start over with a new company.  NEVER NEVER NEVER USE THIS COMPANY.  If this company is selected by your home warranty provider, ask them for someone else from their list.

Excellent work

Great job very professional

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Travis from All American arrived exactly on time of appointment. He checked our washer and advised what was causing the problem.  Unfortunately, he did not have the part with him. It is a 9 year old  Kenmore front loader. Travis cleaned the dryer and advised that we should have the vent cleaned as well.  He came back on schedule and installed the part. The washer works wonderfully now. No more leaks. Also we took his advise and had someone come in to clean our dryer vent. It was quite clogged. The drying time has been cut in half or more.

I was very pleased.

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Travis came right on time; was given a window of noon until 4 and he was at my door at 12:30. He was very professional and courteous. Turns out the model dishwasher I have has an issue with the control panel. The manufacturer is back-ordered for weeks for this part. Travis charged me half of the service call fee since he could not resolve the problem on the spot. He said he would get me a status on availability in a couple of weeks. If I decide to get the part, he would charge the compliment of the service call, plus the part. Totally fair business. Would recommend and use again.

Provided 11-3 arrival window, on site at 12:15. Professional demeanor. Organized and methodical, kept work area clean. Explained options and recommended solution.

They ended up replacing the solenoid and the ice maker now works. They were polite, courteous, and professional. I would highly recommend them.

We called twice for a refrig repair, gave info to a answer system and they never returned the calls after waiting 'till noon.
Like a previous reviewer stated and quot; I guess they don't need the businessand quot;

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Excellent service. Quick response and fare pricing. Technician was curious and professional. Had to order part but all work was done in the estimated time. I will certainly use All American for any future appliance repairs.

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They looked at the washer, and gave detailed report on how the plastic parts needed replacing and that it would be less expensive to purchase a new dryer at current sale prices as opposed to repair parts and labor costs.

Came and checked out the dryer, ordered part, had to return to install new part (motor). When they came back they found out it was a different (much cheaper) part that was acting up, not the motor. They ordered new part, and we got the repair for much cheaper than we planned, as the motor was quite expensive. It is great they were honest about the part and didn't charge us for the subsequent trip. Definitely use again and recommend to anyone needing appliance repairs.

See above.

Travis was on time both time: once for diagnostic, two for installing the new piece.
He diagnosed the cause (motherboard) by testing the electrical input/output.
He called the place to order the part. Charged $50 for the deposit. Then charged the rest when he came back to install it.