Rainbow Roofing Solutions

1) Roof hadn't leaked in 9 years until it did and we had water coming through a bathroom ceiling with damage to the drywall. Called Rainbow based on reviews., which I am now questioning.  2) Nice guys showed up for the estimate, but came a day late! Said they had "emergency" estimate to do in Miami (more of an emergency than mine, I guess.)  Does that mean there's one crew only?  If so, just say so and recommend someone else.  Price was mid-range to high, but they had good reviews, so we hired them. 3) After adjusting our work schedules to accommodate Rainbow roofers,they no showed for repair. Said weather was to blame, but there was little or no rain in our area. This happened 2 days in a row, albeit with emails from Mr. Segal on the morning they were supposed to be there. 4) Following second no show, I called to say don't bother, especially when the nice lady who answered the phone said she knew nothing about the appointments and couldn't reach the workmen. 5) Possible hurricane Erika was supposed to hit, so when Mr. Segal called to apologize and promised the workmen would come the next day I agreed, since, at that point, it would have been near impossible to find someone to get the job done in time. 6) Workers came the day before the attenuated, but very wet, storm hit. Said they fixed the leak, but left the tiles off for repair to "settle." Other roofers have told us, in the past, in a different house, that this is done to wait to be sure the problem is solved, as roof leaks can be tricky and it is not uncommon not to get it right the first time. 7) It rained the next night and water poured in again, from the same exact place.  We sustained increased damage to our interior because of this. 8) Called Rainbow to dispatch workers again. This time they came in a more timely fashion and worked on it again (didn't take more than a few hours), and said problem was fixed. 9) Second attempt was successful, but Mr. Segal wanted us to pay $550.00 extra because they had to come back. Said there were 2 leaks, not one, that hadn't been recognized at the time of the estimate (coincidentally in the same place, at the same time?). 10) My husband called to question this.  This is the first time he had to be subjected to Mr. Segal's pompous, arrogant, "greater than thou," condescending, phony "expert" tone, but didn't loose his cool the way I wanted to.   Mr. Segal finally agreed not to charge extra to do the job they were supposed to do in the first place. Mr. Segal said "don't call us again." Don't worry. WE WON'T and neither should anyone reading this!

Minna Selub 9/9/15

Paul has a small roofing company that has been in business for several years. The estimate and transaction is pen and paper, rather than computer, but he did what he was supposed to and we no longer have a water leak and it's been three months. The estimate and work was far less money than others.

I had called a couple of companies, but Rainbow was the only one who returned my phone call in a timely manner - late afternoon on a Friday no less.  Marc, the owner, sent Juan Carlos and his team to come out the next day (Saturday afternoon) to take a look at our leaking roof. Juan Carlos spent about an hour and a half on the outside of the house, on top of the roof and in the attic space inspecting everything.  When he was done he did a walk through with us and showed us different issues he saw and then proceeded to show us a ton of pictures of what he found and explained the work that needed to be done. 
We received an estimate from Marc in a timely manner, and he answered all of our questions both by phone and email before we went ahead with the work.  Juan Carlos and his team showed up as scheduled on a Monday morning and stayed on schedule with the work as they quoted.  It was in our favor that the weather held up, but they were constantly watching the weather and making sure they finished up or left for the day with everything closed up if there was a threat of rain.  I was home during most of the work, and they would show me pictures of the work they did that day - the before and after. Marc would then email me pics the following morning to document everything.  They finished on schedule and even came back today, unexpectedly, to do some touch up painting which was not in the original scope of work.
Everyone we've been in contact with at Rainbow has been very professional and customer service oriented. We will definitely use them again.  Both my husband and I feel really confident that we made the right choice by going with Rainbow.  We also appreciated that they had done work in our development and were familiar with some of the common issues these homes have.

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After a rain storm our roof was linking between our bedroom and living room.
We called two roofing companies and Rainbow Roofing Solutions showed up on time. The other company never showed up.
The price was fair and we gave them to go ahead.
When I came home the next day from work they had already fixed the roof and left everything clean.
My wife said the men on the job were very professional, showed up on time and cleaned up when they were done.
The roof never linked again.