Cross States Moving

I recently paid $5700 to move what was estimated as 1237 cu ft from Ohio to Florida. I was very disappointed: -I completed an inventory and received an estimate. I subsequently did very significant downsizing and asked the agent if I should get a new estimate. The agent said "no, thedriver would adjust the cost based on the actual load". However the driver said they never reduce the "binding" estimate - only increase it. When I called to clarify this my rep would no longer take my calls and I end up talking to someone with a heavy accent and bad attitude. No adjustment was made. -they damaged a TV and piano bench. I had not purchased the additional insurance but it would not have mattered. It would have cost more than a new TV and conversely the standard insurance of $.60/lb does not reflect the expense/weight ratio of most electronics.