A Licensed Roofing Co

"Hello. We are beyond taken back by this review. The recollection you seem to have of our business dealings is far from factual, and is downright false. Confirming first that we commenced your new tile roof back in 2014, not in 2019, as you selected above. Addressing your first item straight out of the gate, it is my job to secure your business, be attentive to your needs, and yes, collect payments when they are due. I am sorry that you do not remember the dozens of dealings we had in between. We did, in fact, crack your walkway during the roof demolition. At your request, we hired a concrete company, which resulted in a beautiful new poured section of stamped and painted concrete. Keeping things moving, your beautiful new roof was completed and we went our separate ways. Regarding the leak issues you reported in early 2018; We spent a total of 8 man hours at your residence along with our engineer, at no charge to you, completing comprehensive water tests, attic and rooftop inspections. We could not get your roof to leak, nor could we locate any roofing defects to repair. Upon our inspection completion, your roof was certifiably leak free. We did understand, however, that you had suffered water intrusion to your interior walls, so we absolutely recommended that you contact a waterproofing company to address the evident stucco wall cracks, an A/C company to address the sweating your ducts were experiencing, and as well, your insurance company to complete a leak detection test, since Hurricane Irma had recently passed through S. Florida. Here we are, years later, and your review comes across my desk. Our children go to school together for goodness sake! You should not have these misconceptions of who you think we are and what you think we stand for. Your statements above are hurtful and untrue, and I am truly sorry that you feel this way. You have my personal cellphone number and email. I hope to hear from you so we can clear the air. Sincerely, Sarah Harris"

"Mr. and Mrs. [Member Name Removed], Unfortunately that is not how it worked out at all. You called our office and inquired as to some roofing issues and we advised you were not taking on new customers. We advised you that since you were local we can do an aerial measurement and put you in the ballpark of a new roof. When you called our office initially there may have been a miscommunication - so when we did provide you with the new roof estimate you advised us that you only had a leak and you were not interested in a new roof at all. Again, at that time we were not taking on new customers not doing roofing repairs. We apologized to you and advised you that we are not doing leaks for new customers we also advise you that the lines were crossed. The simple fact that you went out of your way to deliberately bash my small business due to a miscommunication after the thick of the hurricane is absolutely absurd. We wish you the best in 2018. Good luck with the roof. Thanks."

"[Member Name Removed], I am sorry to hear that you have experienced this issue with our company. We are only servicing existing customers right now and when we are in the area we sometimes try to take on new customers. Please do understand we are still dealing with post hurricane Irma customers and we are doing our best. My cell phone number is 954-347-8470 and I can be reached anytime if you would like to try one more time. Thank you."