AMERICAN PRO DIVING CTR

Beware of this unsafe McSuba shop (American Pro Dive Center @Crystal River)...  Rude... Unsafe...  oh and Rude!
We had a really unpleasant experience at American Pro Dive Center a few months ago. A friend of
ours recommended the shop to us and we took his advice on our last trip. At
first we were impressed with the shop and we really enjoyed one of the young ladies
that helped us out and even had the pleasure of getting help from a really enthusiastic customer who
apparently frequents the shop. So, everything was good until... We had
the misfortune of being forced to interact with another young lady a red
head girl who interjected herself in the transaction needlessly and
surprisingly since you could tell she was troubled by everything! She
was so blatantly bothered by us/life that we had to even laugh privately when
she was not looking. It was clear her customer service skills (or complete lack of) were even
making the other shop girl uncomfortable but we pressed on to get the gear so we could get into the water.
As I said... we were in the shop because it was recommended that I
use them for my rentals primarily because our dive location
was only a few minutes away from the spot where we thought we would
be able to dive. I told them that I had a new diver with me and asked if
the location was a good/safe spot to take her, I was told it was. So,
we rented gear and I asked for directions to the location and the nice
girl was like "sure I will give you a little map" in the middle of starting to draw it... the red
head girl interrupted her and informed us it was only a few minutes away and
that we "we would find it" and then just looked at us like... anything
else? We just completed the transaction and went looking for the spot... we drove the 5/10 minutes "looking" before we
found the location and discovered it was not suitable or even safe for a new diver and we
returned immediately to the shop with the intentions of finding another near by
location to dive.  I explained it was not safe and that the dive location was a boating area (no flags), it was dirty and the slim was at thick as the water.
Sadly, we soon discovered they didn't care that we didn't have a good and safe
location near by for a novice. We also discovered that no other
location was near enough for our needs. Sadly since we couldn't dive
safely I had to scrub the mission and I asked for a refund since we
had only had the equipment for a matter of 20 minutes or so... the nice
young girl informed me that "normally" they didn't do that but since we had
only had the gear for a few minutes it may be OK... so she asked the
angry young lady (like I could not have guessed her answer) who quickly
refused and again showed absolutely NO concern for our desire to have a
safe dive, scary from a dive shop! It was like she enjoyed the angst
of not helping.
I have made three attempts by email to resolve the issue and have called
four times. I am told they didn't get the email, they will call me
back... no manager is in the shop... I have got nothing back at all.
Diving is or can be a dangerous sport and you want a shop that will be safe
and have a genuine interest in your safety. I called them McScuba
because they appear to bang out divers like cheeseburgers at McDonald's
and have no concern for safety. Do your self a favor and if you are in
the area pick one of the several other dive shops on the same road but

save yourself the experience and don't go to McScuba AKA... American Pro Dive Center!