Pristine Maids LLC

"[member name removed], Grow up. Post accurate reviews will ya."

"Thank you so much for the positive review. We take pride in everything we do and love to see the before and after; especially through the clients' eyes. Also, knowing that you are happy and that you now don't have to replace the carpet, means it was a job well done. Thank you, again!"

"Pristine Maids was hired in March 5th, 2013 for this homeowner not in January and we have records proving that so that is the 1st incorrect statement stated by the homeowner. Let's make sure we post accurate and truth when posting information. Second, I would like to say that we have a large amount of homeowners and none, I do mean NONE, have ever yelled at us that we "robbed them". "Others", as the homeowner stated, do not seem to have the problems that this homeowner has. Our office has never been spoken to in the manner that they were from this homeowner. There was an occasion in March that the towels were shorted but what the homeowner failed to mention was, they were shorted because the homeowner did not ship enough linen for the first use, nor did they ship back up ( Items received via mail on March 23rd and also have records proving) . The linen count had to be split for the rotation this is why our business manager drove from Crestview to Santa Rosa Beach just to buy towels and linens for the homeowner and took them to their unit after the homeowner realized they had not shipped enough linen. But we handled it. Five minutes later, they were calling and asking for a handyman who then drove immediately from Navarre to Santa Rosa Beach to help them, only to stand around waiting an hour for their guests to show up so he could be let in. After an hour of standing around and the homeowner could not get a hold of the guests who had taken the key from the lock box, the homeowner said the handyman could leave and to bill him for making the trip out there. NOT pay for him to stand around waiting for an hour when he clearly dropped what he was doing to go to their need. We have gone above and beyond for this owners and to be treated so poorly is just unfair. After their renters left on Tuesday 5/14 I received an email from the homeowner because their renters complained their unit's umbrella didn't click in the adjoining pole because the plastic stop was broken, the mat to the front door was almost ready to disintegrate, they had no batteries for backup I guess because their TV remove did not work. Their hall way light bulbs were out. Again, we called our handyman to come replace the hall lights. I went and purchased these new items for this homeowner and drove from Crestview to Santa Rosa Beach to bring the new items there and did NOT charge them a fee for doing so. Our cleaners do NOT leave dirty linen in a home, If that were the case, I am pretty sure we would not have pages upon pages of condo owners who happily do business with our company. There are some owners who simply have issues that need more assistance than Pristine Maids can offer them. The homeowner has asked us twice to go purchase items and make the condo look presentable now anyone with any common sense would see clearly if Pristine Maids has went above and beyond for this homeowner on so many occasions why would it behoove us to leave dirty sheets on a cleaning? If we have done so many things incorrectly then why did this homeowner have us continue to service them as well as rely on us to correct so many of YOUR errors with your condo? The professional thing to do would have been pick up the phone and ask to speak to someone about the concern in a proper manor. This was not done by the homeowner. The homeowner sent a text message at 1:47am stating they were robbed. Once that text message was viewed at 7am that was the last draw. After all the things we have done for this homeowner we will not tolerate it any longer. A reply was sent requesting the homeowner to utilize their time here finding another service as we will not be treated in this matter. I would image that is the reason the homeowner when walking into our office on 6/10 first, apologized to the business manager, then thanking her for going above and beyond for him. I wish them luck in their condo season but do not think that this type of behavior is acceptable."

"Thank you so very much for the positive review. We are so pleased that our cleaners have done such a wonderful job and we are always happy to hear owner feedback, as well as input from the renters. We train our staff to handle every condo as if it were their own and that communication is the most important tool. Thank you, again and we will keep up the great job!"

"You forgot to add that you requested different cleaners and in the end you offered one of our cleaners, the one you "liked", the opportunity to obtain her occupational license (paid for by you) and you would assist her in setting up her own cleaning service, starting with you as the first client. When I spoke to you on the phone about this, you admitted it. Now, over 5 months later, you decided to come and give my company a bad review?! What happened, things did not work out the way you thought they would with her? Next time, remember that the "sure" thing, isn't always the best way to go."