GORDON AIR COND & ASSOC INC
About us
We offer Lennox heat pump, gas, and air conditioning along with WaterFurnace Geothermal heating/cooling. We can typically offer financing.
Business highlights
46 years of experience
Services we offer
Service Preventive Maintenance New construction & retrofit installations Can offer ultra high efficiency and comfort Duct cleaning Antibacterial UVC lights Duct sealing
Accepted Payment Methods
- CreditCard
Reviews
4.722 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Robert H.
Apr 2019
I have used Gordon Air Conditioning before and every time have been very pleased with the service provided. Professional, prompt and just darn nice to work with. Matt performed the service call today and immediately troubleshot the problem with a bad capacitor and replaced the defective part without charging me an arm and a leg! All the staff from the first contact on the phone, to the service and repair, is top notch. You just can't go wrong with these folks. 5 Star rating, great work!
Kevin K.
Dec 2016
They are really good. We will continue to use them.
Kevin K.
Dec 2016
One of the junction boxes on one of my outdoor A/C units developed a short and was arcing. They generally come when they say they're going to come.
Kevin K.
Dec 2016
unknown
Scott G.
Nov 2016
Semiannual checkup. They do a good job but they are expensive. Courteous.
David S.
Aug 2016
Super polite and professional from booking the service call to repairing out ac! AAA+
David S.
Aug 2016
AAA+ in every aspect!
Scott O.
Nov 2015
Great on time, did great work and have had no problems since.
Response from GORDON AIR COND & ASSOC INC
"Looking forward to taking care of your future home comfort needs and thanks for the great review!"
Howard L.
Jun 2015
They had a special i signed up and paid for it. They emailed me and were out on the day I chose. Were on time.....professional and clean and neat.
Valerie S.
Jun 2015
unknown
Scott O.
Jan 2015
unknown
Response from GORDON AIR COND & ASSOC INC
"Thank you for the great review! Look forward to servicing your future heating/cooling needs"
Amy B.
Jan 2015
unknown
Response from GORDON AIR COND & ASSOC INC
"Thank you for the review. In school, much to my parents dismay, many times I was thankful for B. But as a business, we've always strive to give straight A service. Sorry we fell short. If you have the time, you're most welcomed to give us a call or email us to let us know where/how we fell short. [email protected] Thanks for using us for your home comfort needs!"
Cory O.
Dec 2014
unknown
Response from GORDON AIR COND & ASSOC INC
"Thank you for the review!"
Daby P.
Nov 2014
Great. Gave us a nice deal because we have TWO units.
Response from GORDON AIR COND & ASSOC INC
"Thank you for the review! I'm glad we were able to take care of your preventative checkup. Looking forward to taking care of your future home comfort needs!"
Tate M.
Jun 2014
unknown
Response from GORDON AIR COND & ASSOC INC
"Many thanks for the review! Glad you're pleased with Gordon Air."
Paul L.
May 2014
Gordon Air completed all the inspections on the system to ensure it was within tolerances and they ensured the HVAC was functioning properly. They lubed/service mechanical parts on the blower/air handler. They didn't attempt to push unnecessary services, etc on to the business required.
Response from GORDON AIR COND & ASSOC INC
"[Member Name], Thank you for taking the time to review Gordon Air Conditioning. I'm glad we met your level of expectations for service. Look forward to taking care of your future home comfort needs. Thomas Gordon"
Thomas C.
Apr 2014
We tried Gordon's in part because it was an Angie's List Special. We were very satisfied. The technician was very professional and courteous. We will definitely use Gordon's in the future.
Response from GORDON AIR COND & ASSOC INC
"[Member Name], Thank you for taking the time to review Gordon Air Conditioning. I'm glad we more than met your expectations. We look forward to a long relationship of taking care of your home comfort needs. Thanks again for taking the time to review. Thomas Gordon"
Eric S.
Mar 2014
Thomas Gordon and his crew over at Gordon Air Conditioning installed a new Lennox Elite system (a very high quality system) in our home in July 2009 and it has performed very well and lowered our electric bill substantially. The technicians were very informative, nice, and professional during installation. Their rates are very reasonable for the high quality service they provide. I also appreciate their expertise when they come out periodically for their maintenance program as they did recently. These are honest folks that have been in business for many years. Thank you to Thomas Gordon and company for your quick response and great service when we needed it!
Response from GORDON AIR COND & ASSOC INC
"Thank you [member name removed] for the years of business and the awesome review!"
L F.
Aug 2013
I also got overcharged for the materials provided. The tech never figured out the problem so they did not really help me at all. Very unhappy with this company.
Update Dec 2013:
Tom Gordon responded at length in September 2013 to my original review so I now feel I must elaborate on my experience to correct a number of points made in Tom?s response. Here goes?
First, Tom installed our 3 geothermal units in 2008 and overall we are very happy with the entire planning effort, installation, and all but two of the service calls we have had over the years. The last service call was the one I wrote about in this review. I would not have even rated Gordon Air Conditioning negatively based solely on this one service call except we had a very bad experience a couple of years ago too and those two bad experiences sort of spoiled things for us.
First, some good points.
Tom did a fantastic job working with us while planning our house. I was impressed.
His long time service technician, Eric, is a great guy and is an excellent technician.
MaryAnn in the front office has always been great too.
Like I said, our geothermal units are great, installed well, and we are very happy with them.
Overall I think Tom is a pretty honest guy and has never intentionally tried to do anything bad.
Next, a summary of the two bad experiences.
First problem ?
Two years ago his technicians offered to install UV lights in our air handlers. They had one available on their truck so I asked to look at it and at its specs. I researched it and agreed to have them install all three?one then and two when they had more in stock. The two installed later were totally different models made by a different company and would have been more expensive for me to maintain. I told Tom I that I expected all three units to be like the first one installed and explained in detail why the two units were not what I had agreed to buy and that they would cost me more money to maintain. (Hundreds of dollars over the life of the lights, especially if I hired them to do all the maintenance on them.) Tom told me that there was nothing wrong with what he had done and was very argumentative (in a fairly polite way) about it. After much wrangling, he finally agreed to pay for new units to match the model that I agreed to buy, but I had to do all the labor to install them. I was not completely happy with the experience but was glad to get it resolved. It was not pleasant.
Second problem ?
This is the problem I reviewed originally in July 2013. There are so many parts to this that I only gave the highlights in the original review. Tom responded back with a lengthy rebuttal. Here are corrections to what he said:
He said I reset the system?s diagnostics. The fact is that I didn?t reset any diagnostics. I don?t know how to do it even if I would want to for some reason.
Tom said that I did NOT want to follow-up on his technician?s recommendations. The truth is that I discussed the problem with my unit with his technician and I did exactly as he recommended to attempt to diagnose the problem further when he could not fix it. I eventually figured out what was wrong by looking elsewhere (a blocked condensate line) on my own.
Tom said I complained that I could find a replacement part cheaper on the Internet than what he charged me. True. I complained that a $6 condenser cost me $120 installed, plus the normal charge for the service call. It takes maybe 10 minutes to install one of these condensers. So yes, I think I was overcharged for this $6 part. I probably would not have even complained about this part except for the fact that it did not fix my problem at all. So I get charged a lot for a part that did no good in solving my problem. (footnote: Tom says my old condenser was slightly out of tolerance so it needed replacing anyway. The technician never shared that with me. If he had, I would have said thank you, but I will pay $6 and spend ten minutes to replace it myself.)
Tom complains that I neglected to share that he credited me for the $120 cost after I returned the $6 condenser. The truth is that yes, he did finally give me a store credit for the part but only after much complaining on my part. I wanted a refund but finally agreed to the store credit. I never lost $200 as Tom stated. I had absolutely no issue with paying for the cost of the service call (about $80 I think).
Tom stated that I have a track record of complaining. I have had probably a dozen service calls over the years with his company and always gave his guys high marks in writing and even verbally on some occasions. I personally told my builder how happy I was with the initial installation that Tom?s crew did and how impressed I was with Tom in the planning process. Also, 69% of my Angie?s List reviews are an ?A? so I think it a little unfair to classify me as he did based on two complaints amid a sea of previous compliments on him and his team.
I suspect that he thinks a grade of "C" is a little harsh. Unfortunately, having more than one really bad experience in recent times after several good years previously indicates problems that are not trivial. I stand my the "C" rating.
We mutually agreed to part ways after this last problem. I wish him well.
Update Dec 2013:
Tom Gordon responded at length in September 2013 to my original review so I now feel I must elaborate on my experience to correct a number of points made in Tom?s response. Here goes?
First, Tom installed our 3 geothermal units in 2008 and overall we are very happy with the entire planning effort, installation, and all but two of the service calls we have had over the years. The last service call was the one I wrote about in this review. I would not have even rated Gordon Air Conditioning negatively based solely on this one service call except we had a very bad experience a couple of years ago too and those two bad experiences sort of spoiled things for us.
First, some good points.
Tom did a fantastic job working with us while planning our house. I was impressed.
His long time service technician, Eric, is a great guy and is an excellent technician.
MaryAnn in the front office has always been great too.
Like I said, our geothermal units are great, installed well, and we are very happy with them.
Overall I think Tom is a pretty honest guy and has never intentionally tried to do anything bad.
Next, a summary of the two bad experiences.
First problem ?
Two years ago his technicians offered to install UV lights in our air handlers. They had one available on their truck so I asked to look at it and at its specs. I researched it and agreed to have them install all three?one then and two when they had more in stock. The two installed later were totally different models made by a different company and would have been more expensive for me to maintain. I told Tom I that I expected all three units to be like the first one installed and explained in detail why the two units were not what I had agreed to buy and that they would cost me more money to maintain. (Hundreds of dollars over the life of the lights, especially if I hired them to do all the maintenance on them.) Tom told me that there was nothing wrong with what he had done and was very argumentative (in a fairly polite way) about it. After much wrangling, he finally agreed to pay for new units to match the model that I agreed to buy, but I had to do all the labor to install them. I was not completely happy with the experience but was glad to get it resolved. It was not pleasant.
Second problem ?
This is the problem I reviewed originally in July 2013. There are so many parts to this that I only gave the highlights in the original review. Tom responded back with a lengthy rebuttal. Here are corrections to what he said:
He said I reset the system?s diagnostics. The fact is that I didn?t reset any diagnostics. I don?t know how to do it even if I would want to for some reason.
Tom said that I did NOT want to follow-up on his technician?s recommendations. The truth is that I discussed the problem with my unit with his technician and I did exactly as he recommended to attempt to diagnose the problem further when he could not fix it. I eventually figured out what was wrong by looking elsewhere (a blocked condensate line) on my own.
Tom said I complained that I could find a replacement part cheaper on the Internet than what he charged me. True. I complained that a $6 condenser cost me $120 installed, plus the normal charge for the service call. It takes maybe 10 minutes to install one of these condensers. So yes, I think I was overcharged for this $6 part. I probably would not have even complained about this part except for the fact that it did not fix my problem at all. So I get charged a lot for a part that did no good in solving my problem. (footnote: Tom says my old condenser was slightly out of tolerance so it needed replacing anyway. The technician never shared that with me. If he had, I would have said thank you, but I will pay $6 and spend ten minutes to replace it myself.)
Tom complains that I neglected to share that he credited me for the $120 cost after I returned the $6 condenser. The truth is that yes, he did finally give me a store credit for the part but only after much complaining on my part. I wanted a refund but finally agreed to the store credit. I never lost $200 as Tom stated. I had absolutely no issue with paying for the cost of the service call (about $80 I think).
Tom stated that I have a track record of complaining. I have had probably a dozen service calls over the years with his company and always gave his guys high marks in writing and even verbally on some occasions. I personally told my builder how happy I was with the initial installation that Tom?s crew did and how impressed I was with Tom in the planning process. Also, 69% of my Angie?s List reviews are an ?A? so I think it a little unfair to classify me as he did based on two complaints amid a sea of previous compliments on him and his team.
I suspect that he thinks a grade of "C" is a little harsh. Unfortunately, having more than one really bad experience in recent times after several good years previously indicates problems that are not trivial. I stand my the "C" rating.
We mutually agreed to part ways after this last problem. I wish him well.
Response from GORDON AIR COND & ASSOC INC
"Occasionally everyone gets a bad review and truthfully, sometimes they are justified. Our company has scored Top 10 in the country for customer service & satisfaction and consistently stayed +95% customer satisfaction with Lennox reviews of our customers. And yes, we still make mistakes but we jump through hoops to make sure the customer stays happy. In this instance, the homeowner attempts to self-diagnose their geothermal system. When he couldn't figure it out, he called us AFTER resetting everything so we couldn't track the unit's built in diagnostic. The technician promptly went to his home and attempted to repair the unit. The homeowner did NOT want to follow-up on the recommendations and for the second time, complained he could find the parts on the internet cheaper than we sold them. I've always struggled with this mentality as you're paying for the office personnel to take your call and schedule for a veteran technician's expertise, training, and driving to your home in a fully stocked service vehicle. I don't walk into a restaurant with my own steak and demand they grill it for me because I can buy it cheaper at the supermarket. As I wrote to Mr (member name removed) : (begin email from July 10, 2013) I understand you think it was misdiagnosed. The problem is an intermittent problem and (member name removed) was trying to check everything. The capacitor was under the +/- 10% acceptable range and it should be replaced. He didn't have the correct part on the truck so he put the start capacitor on temporarily in an effort to keep the unit for shutting off. Bottom line is: Yes, the part is cheaper on Amazon Yes, the problem is very likely over a drain that is/was partially clogged causing the intermittent problem Yes, the drain should have been cleared during the spring check No, we didn't do a spring check for you this year (because he prefers to do his own maintenance) Yes, you still need a capacitor and Yes, I'm going to give you a credit when you return the part. (end email) Part was returned and credit WAS put on the account which means he didn't lose $200. A deceptive review at the least considering he agreed (in writing via email dated July 9, 2013) to the terms. Oddly, he states the service was July 17? Truth of the matter is I told Mr (member name removed) we would honor the $120 credit and we would no longer service his home. That was almost two months ago and apparently he's angry that we've decided to encourage him to find someone else to service his systems. Sometimes an unscrupulous business person is out to stick the customers and sometimes the reputable business owner finds out there just aren't enough hoops to jump through to please someone. This is what we found after dealing with Mr (member name removed) when he has a track record of complaining, and he is able to find the part cheaper on line AFTER we complete the service call. And yes, I have all of this is in writing and I can verify everything I've written. Sincerely, Thomas Gordon"
Jill R.
May 2013
I called and had them come out and look at the site and estimate the task for me. I just told him my needs and he figured out all the hardware and work needed to accomplish it. He called to tell me when the parts were all in place and I scheduled the work. He showed up on time and did the work with no supervision from me (My son was there to let him in, but did nothing further the whole time.) They billed me and I paid for it without ever having any involvement. It was trouble-free interaction all the way.
Barbara W.
Sep 2012
My system was not cooling called and they had a someone there that day, He was very presentable in company uniform and van. He found a leak in my system and repaired and recharged with coolant. He explained everything to me before he did the repair and told me how much it was going to cost. He also took the time to check the inside part and thermostat to make sure it was working properly
Sufyan S.
Oct 2011
The tech was on time and very friendly but he did a very poor job at servicing the unit. He didn't wash the outside unit and he wrote
down that the inside evaparator coil was clean when infact it was very diry, to a point that it needed to be cleaned immediately. The blower motor was dirty as well and so was the box it sits in. None of that was pointed out to me and I only found out about it when i got a home inspection done.Response from GORDON AIR COND & ASSOC INC
"[Member name removed], I have reviewed the history and apologize for the bad experience you had with Gordon Air Conditioning. As a rundown of events: Oct 18 - We service the unit ($79) Oct 20 - We're notified what Home Inspector found Oct 21 - We return and clean the coil with our apologies and at no charge While no one likes to believe their company has given poor service, in this instance, we did. Thankfully we were notified so we could correct the problem and performed the additional service without charge in an effort to make-up for not doing a complete service the first time. To explain that better, the diagnostic/tripcharge was $79, which is the total amount [member name removed] has paid to GordonAir. For that we're supposed to inspect the unit and if we find a problem, we're to make recommendations and give associated costs. In this instance, the technician failed to do a thorough inspection. When we were notified of what he missed, we sent the technician back to the home and told him to clean the coil and no charge to the homeowner. According to our call log from Oct 20, [member name removed] was satisfied with that. Again, it's unfortunate that we gave poor service. In fact, it's embarrassing. Subsequently that technician and GordonAir parted ways shortly thereafter. Sincerely, Thomas Gordon"
Licensing
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FAQ
GORDON AIR COND & ASSOC INC is currently rated 4.7 overall out of 5.
GORDON AIR COND & ASSOC INC accepts the following forms of payment: CreditCard
No, GORDON AIR COND & ASSOC INC does not offer free project estimates.
No, GORDON AIR COND & ASSOC INC does not offer eco-friendly accreditations.
No, GORDON AIR COND & ASSOC INC does not offer a senior discount.
No, GORDON AIR COND & ASSOC INC does not offer emergency services.
No, GORDON AIR COND & ASSOC INC does not offer warranties.