Service Experts Heating & Air Conditioning
About us
Service Experts Heating & Air Conditioning Cocoa is here for all your HVAC services. We have been providing heating, cooling, and indoor air quality maintenance, repair, and installation to the Cocoa area for nearly 50 years and are proud to be a part of this community. Our NATE-certified technicians are qualified to service, repair, and install all major brands of furnaces, air conditioners, and indoor air quality equipment and we are available 24/7/365 for all your HVAC emergencies. Call 321-428-7635 today to schedule your furnace or air conditioning tune-up or to request a complimentary in-home air quality analysis.
Business highlights
Emergency services offered
58 years of experience
Services we offer
HVAC installation, Heating, air conditioning, attic insulation & duct cleaning., indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.150 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 2% | ||
| 8% | ||
| 10% | ||
| 10% |
Showing 1-25 of 50 reviews
Barbara B.
May 2024
Christopher Barnes was professional, answered my questions, showed me what needed to be done and did it, and I can't rave enough about the good service I received. I would highly recommend your company, especially Christopher.
Amy T.
May 2023
This company should be ashamed of themselves! They totally took advantage of my 91 year old mother. Sold her on a new system, despite the fact she called for her unit not cooling as well, not broken, less than ten years old. The sold her on their "Advantage Plan" which equates to Leasing the system for ten YEARS! before you own it and paying a total of 26,000 for a 8K Lennox System. IF that isn't bad enough they place a UCC Financing statement on your home! Basically a lien, so if your loved one passes away, be AWARE you will end up paying their contract off to the tune of the full ten year amount. Be CAREFUL your elders don't default on the loan, their home is used as collateral. Stay AWAY from them. They also talked her into buying and financing new ducts, and then fell through her ceiling, and did a horrible popcorn mess of a repair and left it with no paint. I had to contact them to come paint it, and then the clowns stapled the protecting plastic to the walls when the sprayed it with Primer only. Horrible company. Shame on you all. Shame Shame Shame. People who take advantage of the elderly have no place in business! Please protect your elder parents, aunts uncles and friends.
Response from Service Experts Heating & Air Conditioning
"We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."
Norm A.
Mar 2022
They put a great unit in. Ran was our tech today that came for our tune up and filter change and rocked. He was courteous and informative. I want him to come every time.
Response from Service Experts Heating & Air Conditioning
"Thank you for sharing your positive experience and we look forward to our continued relationship!"
Todd M.
Aug 2020
I wrote a negative review previously after having a technician do something that caused my A/C not to cool. I called the company back and they sent out a seasoned expert to investigate. He put some coolant back in so the system would function. He was professional, knowledgeable, and greatly appreciated, and the customer service was above average. Angie's list doesn't allow a person to go back in to edit a previous comment/rating. My experience after this follow up is A+++, so I hope this 'A' to offset the 'F' I gave yesterday will help some.
Tyrone F.
Jun 2020
Let me preface this by stating that Service Experts just purchased my exisiting AC service company and this is my first time using them. The techncians that service are so far A+ as they know what they are doing and are very professional. My issue is that they send a sales person to try and sign you up for things you don't need. Case in point, they signed me up for a 6k duct work replacement without even going into the attic to look. Luckily when the techs came out they inspected and told me it wasnt needed. This kind of sales tactic is one that could make me look elsewhere for my next unit.
Zoraya G.
Mar 2018
The unit started failing after they serviced it on the initial visit. On the second service visit, the tech spent almost all visit petting the dog and did a superficial check to the unit (5-10 min). He said he was supposed to check the ducts in the attic but didn't have time to do it because he needed to travel to another appointment. They did work hard, however, at trying to sell us a new unit.
Trevor C.
Nov 2017
I had a Service Experts technician come out a couple months to diagnose a problem with our downstairs AC unit. He told me the entire blower motor would need to be replaced and quoted me a very high dollar amount ($1800? Parts and labor I believe) that my wife and I agreed to get a second opinion on. The technician told us he understood and not to worry because he could hook us up and he had a "regulator" that he had removed from another customer's bad blower motor that was being junked and that while it wasn't a directly compatible part, our issue may be caused by a burned out regulator on our own motor, and this one could be used as a stop gap until we could replace the whole thing because the blower motor manufacturer for our system doesn't sell the regulator separately. I thanked him for his thoughtfulness and while it was not a perfect match for the broken regulator he removed from our blower motor, it has kept the blower semi-operational since that time. I did get other quotes that were significantly less expensive and I also looked up the replacement part cost to do the job myself, and found the complete motor with regulator for under $250 new online. I got a call from a woman in the Service Experts office earlier this week telling me that they are calling the police to file a complaint against me for stealing their property, and that they had offered to sell me the used regulator for $350 but had not received payment, and had proof of this because they had recorded their previous phone calls with me. The only previous phone calls they had with me were ones in which they asked to schedule the installation of the brand new blower motor assembly for the full $1800 (?) price tag and I told them I wasn't ready to do that because I was still getting other quotes and investigating my options. It wasn't until about a week or two ago that I informed Patrick that I had decided against going with Service Experts and that I would be using another vendor and confirmed that I would be happy to return the regulator their tech gave me after that happened. I informed the woman that called me that it is illegal in the state of Florida to record phone calls without both parties giving consent to the recording. I never consented to being recorded on any phone call with Service Experts. I am shocked and dismayed that the owners and/or management of this company would allow this woman to call customers and threaten them with criminal action like this. I guess it just goes to show that the technician wasn't really trying to do me any favors, but rather was just trying to get his hooks into us and attach strings to bind us and force us to use them for the follow-up work. Well, now I am going to tell all of my neighbors and friends and families to not touch Service Experts with a ten foot pole.
Stacie S.
Nov 2017
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Lewis B.
Aug 2017
They are always there when you need them, just a phone call away. They care and they explain everything thoroughly and they do a good job.
Response from Service Experts Heating & Air Conditioning
"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"
Terri L.
Jul 2017
I am a property manager. This company posts fancy ads online. We had a technician come out on June 30, 2017, and he diagnosed the issue as needing a new thermostat. Our tenant in the house authorized the repair, and SERVICE EXPERTS charged us $450 to replace the existing thermostat. I googled the product that they installed, and it's available online with free shipping for $97, so this company charged us over $350 for an hour of their time to install a thermostat. I would never ever use this company again.
Response from Service Experts Heating & Air Conditioning
"We understand how frustrating HVAC expenses can be and we appreciate you taking the time to speak with our general manager regarding your tenant's service call."
Stacie S.
Aug 2016
Our A/C broke in the afternoon on a Sunday. We have an infant so getting the A/C back was a top priority. We called a few different "24-hour" a/c repair companies, but Service Experts was the only one who was willing to come out as it was already past 9:00 pm (and still very hot!). We were a little uneasy about the $99 charge just for the service call but the technician was wonderful and we got the part, the repair and a 1 year service plan for $315! I would say it was well worth it!
Response from Service Experts Heating & Air Conditioning
"We know how awful it is when your AC goes out at the worst time possible and we appreciate you choosing Service Experts Heating and Air Conditioning! We are available 24/7/365 so always feel free to give us a call!"
David D.
May 2016
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for choosing us for your heating and cooling needs!"
Dennis C.
Jan 2016
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for this review! We appreciate your business!"
Casper J.
Jan 2016
No upcharge because I buy and have my own filters.
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!"
Valerie E.
Oct 2015
Service Experts has taken care of our HVAC for several years. They always are prompt, coming when they say they will and calling to confirm before they arrive. The employees are always respectful of my property and have advice to give me regarding how to best care for our equipment. I have also had emergency situations where I've had to call for service and they always respond quickly. They will try everything to get the AC working again before they leave. I would highly recommend Service Experts to anyone.
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Shawn P.
Sep 2015
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Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
Larry E.
Jul 2015
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this outstanding review. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
G S.
Jun 2015
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and we appreciate your business!"
Jeanne D.
Jun 2015
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to share your review. We appreciate your business!"
Jerry S.
May 2015
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Dennis C.
Mar 2015
unknown
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
Al W.
Jan 2015
unknown
Response from Service Experts Heating & Air Conditioning
"We regret you feel that we have not provided the expert service you expected or deserved and would like to hear from you directly about your particular situation. No one looks forward to a costly solution, but the proper & responsible fix for some HVAC problems can be expensive. Our technicians receive NATE-certified training to ensure that they diagnose issues properly and they are expected to provide outstanding, reliable service every time they visit a customer. We hope you will contact our Customer Relations Specialist, at [email protected] or give her a call at 855-301-2206 and allow us the opportunity to resolve this matter."
Barbara R.
Aug 2013
I renewed my service maintenance contract with Service Experts - Orlando. They paid for the whole thing. I have a 10-year warranty on a Linux system, all parts and labor. I paid extra for it when I bought my system and I've used it several times and it really works. I would recommend people to go see them.
Response from Service Experts Heating & Air Conditioning
"Thank you for this review. Please let us know if there is anything else we can do for you."
Dennis C.
Jul 2013
very well - as always
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you."
John R.
Mar 2013
A/C not cooling
We have had service plan with Service Experts (SE) for 6-8 years, guarantees same day service visit. I have been very pleased with service in that time, both promptness and repairs.
Tech arrived within 2 hr window promised and called prior to confirm time.
Tech tested 10 year old 4 ton heat pump, leaking from corroded coil in air handler, tech recharged unit with Freon but recommended at least replace coil (no charge except coolant).
Sales rep Rudy Balderas presented option to replace coil ($4000) or new unit. Very friendly, not pushy. He answered all questions well.
He recommended replace outside condenser and indoor blower/coil, since we had an older R-12 coolant heat pump, being phased out due to environmental regs. New unit options varied from SEER 15 unit for $8,000 to SEER 17.5 unit for $12,000. We chose more expensive unit because of $1,000 Lennox rebate, $300 Progress Energy rebate and 10 year unit warranty.
SE will setup 6 month no interest payment plan with GE Capital at time of sale.
Installed by very professional team of 2 techs from Lennox the next day.
Unit very quiet, cools & heats well. Progress energy bill about $20-30/month lower.
Lennox iComfort electronic thermostat, can be programmed & monitored over internet (if you have home WiFi).
Called a few days after install after noticing condensation on the unit, tech came same day, no problem found (no charge)
No service problems over last 4 months since install.
Received Lennox rebate ($1,000) in 3 weeks
Progress Energy rebate ($300) took 2 months, had to complete on line "Home Energy Check" and call both Progress Energy and SE once to follow through.
We have had service plan with Service Experts (SE) for 6-8 years, guarantees same day service visit. I have been very pleased with service in that time, both promptness and repairs.
Tech arrived within 2 hr window promised and called prior to confirm time.
Tech tested 10 year old 4 ton heat pump, leaking from corroded coil in air handler, tech recharged unit with Freon but recommended at least replace coil (no charge except coolant).
Sales rep Rudy Balderas presented option to replace coil ($4000) or new unit. Very friendly, not pushy. He answered all questions well.
He recommended replace outside condenser and indoor blower/coil, since we had an older R-12 coolant heat pump, being phased out due to environmental regs. New unit options varied from SEER 15 unit for $8,000 to SEER 17.5 unit for $12,000. We chose more expensive unit because of $1,000 Lennox rebate, $300 Progress Energy rebate and 10 year unit warranty.
SE will setup 6 month no interest payment plan with GE Capital at time of sale.
Installed by very professional team of 2 techs from Lennox the next day.
Unit very quiet, cools & heats well. Progress energy bill about $20-30/month lower.
Lennox iComfort electronic thermostat, can be programmed & monitored over internet (if you have home WiFi).
Called a few days after install after noticing condensation on the unit, tech came same day, no problem found (no charge)
No service problems over last 4 months since install.
Received Lennox rebate ($1,000) in 3 weeks
Progress Energy rebate ($300) took 2 months, had to complete on line "Home Energy Check" and call both Progress Energy and SE once to follow through.
Response from Service Experts Heating & Air Conditioning
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you. We are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction."
Licensing
State Contractor License Requirements
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FAQ
Service Experts Heating & Air Conditioning is currently rated 4.1 overall out of 5.
Service Experts Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Service Experts Heating & Air Conditioning offers free project estimates.
No, Service Experts Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Service Experts Heating & Air Conditioning does not offer a senior discount.
Yes, Service Experts Heating & Air Conditioning offers emergency services.
No, Service Experts Heating & Air Conditioning does not offer warranties.