Pristine Pools

Fantastic! 38 year law enforcement/military vet with a top secret clearance for decades. Trust me, Ken (Owner of Pristine Pools) is by far the most reliable, knowledgable, honest and reasonably priced pool service I have ever utilized. If integrity, unparalleled service and unsurpassed knowledge at a very fair price point means anything to you and your family, look no further than Ken and Pristine Pools. We have tried other companies and were disappointed each time. Thankfully, we found Pristine Pools. The name says it all! Full service from weekly cleaning and maintenance to pump repairs, new installations, re-surfacing and salt water system conversion. These guys are the best and are courteous and professional at all times. Unmatched experience, service and prices. I don’t usually write reviews but felt compelled to here. Thank you Pristine Pools!

We couldn't be happier. Matthew came to our home multiple times before the work began to show us examples of the materials he would be using, to explain the process, and to answer all of our questions (we just bought the house last year and this is our first pool). His was by far the most complete and professional estimate we received, and he answered our texts and phone calls promptly and was always pleasant. He started the job right on time and did all of the draining, demolition, repairs, and new tiling himself, with leak detection help from his father and tiling help from his lovely wife. He used glow-in-the-dark tile, which looks fantastic -- sparkly during the day and it really does glow at night! He suggested we update the bullnose tile on all of the curved steps and ledges (there are a lot) with a row of tiles an inch or so in from the edge, which is much more modern looking and is truly beautiful when it glows. The pool finished filling on Easter, and I told him I'd be happy to just turn off the water and he could come the next day (so he wouldn't have to leave his family), but he insisted on coming over to check everything and begin putting in the necessary chemicals. He was here every day for the next 10 days to check levels, add chemicals, and brush the new surface to be sure it was curing correctly, each time educating us about what he was doing and why, and even teaching us about our pump/heater system. We really enjoyed talking to him while he worked; he's very knowledgeable and has a lot of great stories. Matthew has been back several times since he finished the job just to check chemical levels and be sure the finish is turning out the way he expected. I would absolutely recommend Pristine Pools to my friends and neighbors -- he was a pleasure to work with and we're thrilled with our new pool.

I was very pleased with the service and would recommend to any one. Most of all I was grateful to have anyone come.
Several companies advertise they repair hot tubs, however, this is my experience
First guy only answered after 20 rings, then aswers "WHAT!?"When I asked him if he repairs hot tubs he said, I dunno, what ya got?  and then said he may could get to it by August, 2 months later.
Second, they have an answer machine only and it hangs up and does not take messages.
Third, no answer at a;;
SO finally I found this company which I feel is your BEST BEST BEST option for hot tub repair in Brevard County,
Truly Grateful to Angie and Pristine Pools

I used their service in April. They did a total resurface and other work on the pool.  They were prompt. They did a good job. They are on time and priced reasonably.

This is a long report. But if you are considering Pristine Pools, you should read it.



During the bidding process Matt was as nice as could be. He promised to do whatever it takes to make me happy. He gave me a "90 days no questions asked warranty" in writing. He had good reviews on Angie's list, so I thought I would give him the job.  Matt did not do any of the work himself. He used a contractor. He promised to check up on the work regularly to make sure it went well.



The first step was to drain the pool. I live on a golf course. Pool water is not good for grass. They drained the pool to my back yard (golf course) instead of to the street. Why? Lazy I guess. That was an omen of what was to come. During the resurfacing I noticed the contractor had not replaced the bull-nosed tile (on the steps) according to the contract. When I asked him, he said it was close to the color of the new (flat) tile being installed and didn't need to be replaced. I told him no, I paid for new tile and expected new tile. It seemed like I was supervising the contractor, not Matt.



The pool deck got quite dirty during construction. I was assured it would be power washed before painting (2 coats of ICT's Color Seal H2O Pro). I was surprised when I came home after work and the deck was painted. The day before it was still very dirty. They later claimed it had been washed, then dried and 2 coats of paint (all in one day?). The deck is very large.



I noticed that the cantilever coping was not flush with the deck in all areas. I called Matt to take a look at it. When I showed him the problem he said it was because the pool deck was not level and the new cantilever was (as if that was my problem). He asked me if I wanted to make the cantilever flush. I said "of course", who wouldn't want it flush? Their fix was to grind the areas that were not flush. In the process of grinding, lots of dust was thrown into the pool on the brand new surface (filled with water). When they repainted the areas that were repaired, paint was spilled into the water and stained the surface. They did nothing to clean out the mess. That was my job.



About 2 weeks after the deck had been painted, I moved my plastic deck furniture back onto the pool deck. As I drug it across the deck, I noticed paint was peeling off from the friction. I called Matt. He came out to look. He called the manufacturer who told him it takes 28 days for the paint to fully cure. Matt didn't know that and had not told me. Matt touched up the missing paint. I told him I thought the paint had been applied to a dirty or wet deck and did not adhere properly. He had the manufacturer do a test of the installation (I was not present). Matt said it passed, no problem with the paint. I waited a month to move furniture back. I had the deck power washed and paint came off in many places. Matt came back and told me I shouldn't have had the deck power washed. I said it was over the 28 days "fully cured" point and power washing should not be a problem. He touched up the missing paint. I am still seeing paint scrape off in small amounts when I move furniture. Matt gave me some touch up paint after I asked him. I am afraid to power wash the deck or move furniture. I had the deck painted about 7 years ago and I never had any problem like this. Also, if I spill chlorine on the deck and let it sit, it will stain the deck (this was never a problem with my prior paint job).



I noticed the pool surface was turning gray in spots. I called Matt. He didn't know what it was, but had a rep from Florida Gem come out. The rep said it was scale (calcium). I had to buy expensive chemicals and drain the pool part way to add fresh water. Matt said this was because I had not followed the instructions properly with the new surface. I had followed the instructions. Could it be that all the dust and paint from the grinding they had done caused this? Matt wouldn't do a thing to correct this problem. I had to fix it.



I noticed small cracks on the cantilever. Matt said that hairline cracks are normal. I can fill them with paint. I count 13 cracks. Some are hairline, some are larger. Again, my problem.  



Lastly I noticed a whitish film on the paint in areas around the cantilever. Looks like frosting. I asked Matt. He said it is just dirt that will wash off. It doesn't wash off. Again, my problem.



Seems like almost every issue was either my fault or not his responsibility. This is in spite of the "no questions asked" warranty.



I could go on with other issues, but you get the idea.

Matt is a nice person but lacks knowledge and experience. He is very black & white on problems. If he feels it is not his problem, case closed. The facts will not sway him. He claims to give good service but defines it from his perspective, not the customer's.

If you use him for this kind of work, good luck. You were warned.

Called Mark from Angie's List and he came and found the leak , ordered the part, and repaired it as promised. All this was done within a 2 week time frame, just before Christmas and my family going through the crisis of losing my father. Mark stayed in contact with me and I told him the situation ,at which time he told me he would do whatever necessary to order the part & get it here & repaired before the funeral & holiday. It was a generous & kind thing that he did, fitting us into our schedule instead of the other way around. He was sympathic and took the time to see that the spa wouldn't be another problem I had to deal with at this time. He told me his hourly rate, that it may take time to find leak & repair and didn't hit me with any additional surprises. It was much appreciated.

They provide excellent service. The owner is a nice Christian man and is dependable.

They do a great job. They are outstanding, dependable, and I am very pleased.

We set an appointment with Matt to try to repair our spa.  He had not worked on our brand of spa before so prior to the appointment he researched the specs of the spa.  He was prompt and worked very hard to fix the problem.  The spa is working better than ever.  If I need my spa serviced again I will definetly call Matt.