
Overhead Door of America
About us
Additional DBAs - DoorMaster Services Inc, Overhead Door of America, Overhead Doors of America, AAA Superior Gutters & Doors
Business highlights
Services we offer
Residential and commercial repair and replacement of overhead garage doors & openers. Gutters Repair and Replacement
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
79% | ||
11% | ||
7% | ||
4% | ||
0% |
provide a receipt for the services provided.
"Hi [Member Name Removed], Our company takes our reviews very seriously and we noticed that you gave us a B for professionalism. Please let us know what we can do to improve our customers experience. We appreciate your feedback and your business. Thank you, Overhead Door of America"
I was contacted within 24 hours. The first date chosen was a holiday for them, so they scheduled for the next day. We were told the work would be done between 2 PM and 4 PM. At 4:15 we called the company. They contacted the service person and called us back. He would be there in 15 minutes. He arrived 20 minutes later. He had stopped for a shower. I guess the last job was very dirty. He examined the door. He implied the springs would need to be replaced. He proceeded with lubrication of the door. His sprayer did not have a top, so I got out my WD-40, and he used the sprayer on his can of lubricant. We gave him permission to change the main springs. We did not watch him do his work. Approximately 2 hours later he was finished. The old parts were in the recycle bucket with the empty lubricant cans. I gave him a check and he departed. I took the sprayer off the empty lubricant can for my WD-40.
The garage door has worked fine for the past 2 weeks.
I originally thought that it started out fine. Then as the job progressed, the technician determined that the initial price did not cover everything for the complete garage door overhaul and added $100 to the price of the job. After almost all of the work was done, the technician informed me that I could have done a lesser repair, costing $325, but "I would have had problems down the road". My issue is that I was not offered this alternative upfront as a choice, and although the original quote was for a complete overhaul, the price changed as the work progressed. I was not told upfront that something else might be found as the overhaul was done. Prior to completion, the technician asked to use my bathroom. After some time, he called to me that the toilet had overflowed. There was a flood of water all over the bathroom floor. The technician used towels from my closet and the bath rug to mop up. He then took $50 off the price of the job (which had been raised $100 from the initial quote), and left with an apology.
Later that evening, after scrubbing the bathroom and washing the rug and towels, I wished that I had called one of the other garage repair companies in the area. I felt that the garage door was part of the security of my home, so I felt urgency to getting a repair done, but in retrospect, I would have been better off doing some comparison shopping. I indicated that I would not use this company in the future. However, the parts are under a 5 year warranty, so if I have a problem with the replacement parts, I may have to call them. I indicated N/A on quality because I am unable at this time to judge the quality of the work. The applicable ratings average out to an overall C-, but in all honesty, I would be hard pressed to this experience higher than an overall D rating. Since writing the review, I have spoken to others knowledgeable about garage doors and have priced garage door parts and other repair options.
Licensing
State Contractor License Requirements
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