A & D Coast to Coast Relocation Services

On January 17, 2014 a
fraudulent charge of $334.16 was made to my account. I did not authorize this
payment, and was not informed that it was being made.  In fact, I was expressly told that no further
charges would be incurred!  Please see
below for the details of this discrepancy.
12/30/13 ? Todd (I can?t
read his last name on the contract) came to the house for a quote
Todd was very personable
and was competing hard to win our business, expressing that A & D was
better service and they would beat the price of the other companies.  To this end, he stated we would get three
men, and emphasized that extra person as an example of their better
service.  He estimated that with three
men, it would take about nine hours to complete the move.  
During the walk-through we
mentioned that we were donating quite a lot of household and clothing items to
charity.  He then said that he supported
a women?s shelter that could use the donated items, and that after the move was
complete, he would send the truck back to the house to take the donation
items.  Because of this, we did not make
other arrangements for the donation pieces, which included a washer and dryer,
large refrigerator, and many other household items as well as clothing.
 After notating the
details of what the move entailed, Todd gave us a flat rate of $965.84, which
he said covered everything including six mattress bags, and 5 loaner wardrobes,
as well as picking up the donation group.  He went on to say that if going
beyond a certain distance the price might go up if the distance was more than
about a half hour drive.  This turned out
to be non-applicable since we stayed in Lake Mary.  After we agreed on the
price, he discussed and wrote on the contract that the cost of going up stairs
would normally go up although the most we would pay in total would be
$1300.  However, he stated
several times in front of my husband and daughter that because he wanted our
business, he would not charge us the extra if I ended up going upstairs as long
as we ?took care of the boys.?  I told him that I hoped to get something
on the ground floor, but that if we did go upstairs, I would take care of
them.  He reiterated several times that
it was a FLAT rate, and no additional charges would be made.  
1/16/2014 - On moving day
only two men arrived. Only one of the two movers, Bert, had prior moving
experience.  It was the first day on the
job for the second one, Danny, and he had no
prior moving experience.  It took
them nearly SIX hours, from 8:45
until 2:30 just to get from the house to the apartment, which is a distance of
about five miles ? and no stairs in sight! 
When they got to the apartment, my daughter who was coordinating the
move, bought them lunch at a cost of about $30. 
As they were offloading,
Danny dropped my daughter?s large flat-screen TV from the truck to the
ground.  Since this item went directly
into storage, we still do not know whether the TV was destroyed or not.  Several other boxes that went into storage
were smashed, and put into the unit upside down, even though they clearly
stated that fragile items were inside. 
In addition, the storeroom had been crammed together, with sharp edges
pressing hard up against a soft leather sofa. 
We have not been able to make a claim against them at this point, but
will pursue it as soon as possible.
Bert and Danny did not
finish the apartment off-load until around 8:30 PM, and finished the storage
units at 10:30, although they had to bring one piece of furniture back to the
apartment because it would not fit into the units.
Once they finished we gave
them each a tip of $90.  They were very
pleased with this and said it was very generous, and were also grateful for the
lunch my daughter had brought.  There was
a whole pizza left and we gave that to them as well, since they had missed
dinner.
 That night, before they got to the storage
unit, I discovered that a box was missing. This box was not found so I phoned
Todd the next day.  He was upset about
the time it took them to do the move, complaining that it took 15 hours and
they had to go up two flights of stairs (third floor). I pointed out that he
had promised us three men, and that the 15 hours, (an additional six hours),
could be attributed to the fact that we only got two movers, only one of who
was experienced! Had there been three movers, all of them experienced, there is
no doubt that the moving time would have been cut by at least a third, and
quite possibly more than that, even with the stairs. In addition, I mentioned
his promise that if I moved to an upstairs unit he would not charge anything extra
as long as I took care of his men.  He acknowledged this and said I had been
very generous in paying the additional $180! 
After some time he agreed to have the men come back the next day to help
us search the storage unit for the missing box, and he clearly stated he was
not going to charge me anything extra, because I had lived up to our agreement
and that he wanted me to be happy. First, he said they would come back on
Friday the 17th.  Finally, he
said they were going to come on Saturday the 18th. Instead of them coming, on
Friday, without my knowledge he had fraudulently charged my credit card an
additional $334! This drained my
account, caused me to go overdraft!!  
1/17/14 ? Card
fraudulently charged.  I only found out
about the charge when I phoned the bank to see what had happened to my money
after my card was denied for a flat repair I needed on the 18th. I called Todd, who only then told
me that the men were not coming back and too bad for me, that I had signed the
contract that said he could charge that extra money if he wanted to. When I
brought up what he had said about taking care of the men, and that only two
movers were sent, He stated that he did NOT jot down the agreement to me taking
care of the men, or the fact that he promised me three movers.  Like a child, all he kept repeating was ?look
at your contract, look at your contract, look at your contract?. He would not
discuss anything else, nor would he say more. 
When I suddenly realized that he had done this on purpose, he laughed at
me and told me again to look at the contract! He is a professional con man on
behalf of the company!
In support of what I am
saying, the movers abandoned a significant amount of moving equipment in the
form of many still packaged moving blankets, plastic film, and moving boxes,
including the ?loaner? wardrobe boxes, which we had not used because we had our own. 
Additionally, all of the donation items were left behind.  This caused me additional distress because I
was not able to locate a charity to pick the items up in the time left before
we had to vacate the house. (The donation items ARE mentioned on the contract).
 I ended up having to pay a company $117
to pick up the large items, and then rented a truck to remove all of the rest
of the donations.  
Because of Todd?s breach
of contract, and NOT including the fraudulent charge for $334, the move cost me
an additional $357

The move took 11 hours to go only a few miles. The two moving men were in late 40's and slow. Everything did not fit on the truck, so a 2nd load had to be loaded and moved. This took a long time. (11 hours total).  They scratched furniture and doorways of the home I moved into.  
The owner would not pay for any damage. He said the damage was my fault when I moved things in myself prior to the movers bringing things in. He said his men did not damage a dresser of mine.  But they did the damage. I saw it for myself.
The owner made it next to impossible to collect any damage money from his company. 
I have moved many times in my life with moving companies and this move took the longest and was the worst service I ever experienced. 
The owner is a dishonest person and a shrewd business man. I would not recommend him to anyone ever. I will make a point to let everyone and anyone that i know is moving not to use this company.