Suddath Relocation Systems of St. Petersburg, Inc.
About us
Suddath Relocation Systems specializes in worldwide household goods relocation, office moving and workplace solutions, warehousing and logistics management, trade show and exhibit displays, and specialized transportation. Suddath has thousands of employees nationwide, operates in several locations throughout the United States and has strategic alliances serving more than 150 countries.
Business highlights
Services we offer
& international moving, Residential moving, employee relocation, furniture moving, local, long distance moving, military relocation, office moving, warehouse storage
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 7% | ||
| 7% | ||
| 4% | ||
| 7% |
Suddath was recommended to us by a Realtor friend from our church.
Filing a claim was time-consuming, because we had to estimate the date of purchase and cost to replace each item. Once the claim was filed, it took several phone calls and two weeks to have a Furniture Medic franchisee come out (apparently an adjuster was not available), then another set of phone calls and two weeks to be told that some of the damage would not be covered because the Suddath employees packing it had marked that it was damaged when they picked it up..
It turns out that the "item numbers" the Suddath employee had referred to on the packing form were actually codes for "scratched," "gouged," "chipped," etc. and that most items, even brand new items, were coded as previously damaged.
Given the cost of the move, the damage caused and the time we've spent filing paperwork, following up to try to get an adjuster to come out and meeting with the Furniture Medic, we would have been better off putting everything out on the curb and buying new furniture at our destination.
We can't recommend you hire Suddath to move your household, but if you do, take photos of each item BEFORE it leaves your home. Do not sign any forms without understanding what codes are embedded in their "item numbers."
"Our most sincere apologies for not meeting your every need. This relocation indeed had a 1000# safe at the residence. Our estimator assumed, incorrectly, that our people could move this safe and its contents. The project was much too large for our movers, so we hired a professional safe mover to get it out to our truck. Then we hired one at destination to assist as well. The additional expense was absorbed by our company due to us not having quoted this. Our additional expense was $1500 and we did not charge the customer for this. When the overall charges were in question by this customer, our controller here went above and beyond to develop spread sheets to demonstrate all charges and how they were applied. Many, many conversations and explanations, and time, were spent to assist with necessary resolutions to any issues. The storage of household goods is always completed by our company in large wooden crates, called "storage vaults". This minimizes the handling on the goods by utilizing our special trailer to hold these vaults and load directly into them. But since all agents are individually owned and operated, these vaults would never leave our premises to travel interstate. They are owned by our company. So while I am truly sorry for any miscommunication about this fact, these would never leave our premises and would not be a promise we would make. As far as the missing items you've claimed, our internal Claims Department has handled this issue and we are apologetic for any inconvenience. In regards to the overage of items you received, these should have been retrieved by now and will be handled soon with you. Overall, as you mention, our services were professionally handled by "courteous and helpful" personnel. We are happy to see that type of service performed and will always strive to be better and better. Overall for your move, we actually lost money in this transaction, but were striving for your satisfaction. I sincerely wish we had succeeded."
"In reference to the above move, the paperwork has been pulled and reviewed. We are very sorry to see the charges of this relocation increase, but many factors played into this situation. At origin, there was a 400-500 foot carry for the furniture, which can be difficult to estimate. In addition, other circumstances came into play at destination. Items of furniture were requested to be moved around within the home, which adds man hours. Other items within the home were asked to be moved to the garage to make room for items within the load. The refrigerator doors needed to be removed to gain access to the kitchen area for this appliance. In the end, it needed to be put back into the garage when it would not fit. Local moves are based on an hourly charge because the scope of work changes for most people. Many unforeseen issues can arise and we need to react accordingly. Our crew members are instructed to take care of the customers' requests and be sure to work with them to make the transition smooth. We are very sorry that the move for the member was not completely satisfactory. It is our goal to meet everyone's expectations to the fullest extent."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
4756 122nd Ave N, Clearwater, FL 33762
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