Dan's Pool Care

"I am very sorry to see this review. I have spoken with this customer before and after this was written and he said he would at least consider removing it but has not so far so I feel I should respond to clear this up. When we took over this pool from the previous company that was servicing it we had some concerns about the salt cell in his pool that was making chlorine. We were told it was working intermittently. We communicated this to him and let him know that this sometimes indicates the cell may be near the end of its useful life. We have cleaned and inspected it a few times. We also made sure to rule out any other potential water chemistry issues that could be causing the problem such as low salt or a high phosphate level in the pool. Some weeks we would go and the chlorine level would be at zero. We would clean and reset the cell and the next week there would be a good chlorine level in the pool. I am sure he was aware of this because he called in one time to find out where the ticket was that we normally leave and if we had added chlorine that week because he had kids coming over to swim. It was very windy that day so the tech left it in the mailbox for him. He even told me that the former company that took care of it had mentioned it and had come out to look at it. The plan was once it completely died and stopped producing chlorine he would look at getting it replaced. I let him know that we had cleaned it several times now and were still having problems. About two weeks later he called in to cancel his service because he was upset we again had to supplement the chlorine level in his pool with liquid. It was a time of the year when there was a very high pollen count hitting all the pools in the area and we didn't want the pool to go without chlorine and be unsanitized for the entire week. I again offered to go over there and meet with him to clearly lay out what was going on with the salt cell. Unfortunately he informed me that he had already contacted another company that was starting that week. He told me on our second call that because there was chlorine in the pool the other company told him the cell was working fine (we had supplemented the chlorine levels prior to this). Hopefully this customer will reconsider the review. We are sorry to see him go. I would have liked for him to have given me the chance I offered to meet with him personally to discuss this problem but he had already made a decision to go with another service because of the misunderstanding. I spend a lot of time personally going out to educate our customers or resolve problems or concerns. Hopefully Angie's List members can see from other reviews that we are a company that values providing good customer service."