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Reviews
2.01 Reviews
Showing 1-1 of 1 reviews
ANTHONY M.
07/2006
furniture sales
 + -1 moreIn regard to the rating on the quality of their work, I've failed them for lack of disclosure on the potential problems from certain types of stains. Responsiveness: F grade for not responding to their customers needs and complaints due to the aforementioned. Professionalism: Also an F grade due to the immediate defensive position by their employee. I considered this immediate response, and lack of empathy or willingness to help, an admission of having to deny responsibility with this problem on numerous occasions. I was told there was an exclusion clause, but reading and re-reading "all" the information provided to us by Florida Leather Gallery, there's nothing in the information excluding "body oils" as it relates to warranty exclusion. Lastly, the representative I spoke with regarding our problem "assured me" they do everything in their power to deter people from purchasing the "unprotected" leather. Completely untrue and contrary to what really happened!
Description of Work: We purchased a sofa in 2003, being told about the quality of the sofa we purchased, and how the Natuzzi leather was so much better than other leather furniture. After experiencing a problem with bodily fluids staining the expensive sofa, I was informed by Florida Furniture Gallery that they would in no way honor the warranty we purchased, which does not exclude body oils in any of the information provided to us, including the leather protection plan", or the General information provided on the reverse side of the receipt.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness |
$1,600
Response from FLORIDA LEATHER GALLERY
Contact information
30209 US 19 N, Clearwater, FL 33761
Service hours
Sunday:
12:00 PM - 5:00 AMMonday:
10:00 AM - 6:00 AMTuesday:
10:00 AM - 6:00 AMWednesday:
10:00 AM - 6:00 AMThursday:
10:00 AM - 6:00 AMFriday:
10:00 AM - 6:00 AMSaturday:
10:00 AM - 6:00 AMLicensing
State Contractor License Requirements
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*Contact business to see additional licenses.
Service Categories
Furniture - Sales,
Furniture - Custom Made,
Delivery Service,
Stereo and Home Theater Systems,
Interior Design and Decorating,
Gifts
FAQ
FLORIDA LEATHER GALLERY is currently rated 2 overall out of 5.
Sunday: 12:00 PM - 5:00 AM
Monday: 10:00 AM - 6:00 AM
Tuesday: 10:00 AM - 6:00 AM
Wednesday: 10:00 AM - 6:00 AM
Thursday: 10:00 AM - 6:00 AM
Friday: 10:00 AM - 6:00 AM
Saturday: 10:00 AM - 6:00 AM
FLORIDA LEATHER GALLERY accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, FLORIDA LEATHER GALLERY does not offer free project estimates.
No, FLORIDA LEATHER GALLERY does not offer eco-friendly accreditations.
No, FLORIDA LEATHER GALLERY does not offer a senior discount.
No, FLORIDA LEATHER GALLERY does not offer emergency services.
No, FLORIDA LEATHER GALLERY does not offer warranties.
FLORIDA LEATHER GALLERY offers the following services: LEATHER FURNITURE: NATUZZI FROM ITALY, PALLISER FROM CANADA, EKORNES FROM NORWAY.
Contact information
30209 US 19 N, Clearwater, FL 33761
Service hours
Sunday:
12:00 PM - 5:00 AMMonday:
10:00 AM - 6:00 AMTuesday:
10:00 AM - 6:00 AMWednesday:
10:00 AM - 6:00 AMThursday:
10:00 AM - 6:00 AMFriday:
10:00 AM - 6:00 AMSaturday:
10:00 AM - 6:00 AM