FLORIDA LEATHER GALLERY

"WE REGRET THAT THE MEMBER FEELS THAT WE HAVE FAILED TO SERVICE HIS NEEDS. WE ALWAYS TRY TO GIVE OUR CUSTOMERS THE BEST EDUCATION ABOUT THEIR LEATHER CHOICES AS TO HOW IT WILL FIT IN WITH THEIR LIFESTYLE. OUR CUSTOMERS ARE ABLE TO CHOOSE ANY GRADE OF LEATHER FOR ANY STYLE WE OFFER AND ALSO CHOOSE A "PROTECTED" OR "NATURAL" LEATHER. WE GO OVER THE FACT THAT SOME LEATHERS ARE MORE POROUS THAN OTHERS AND MAY STAIN EASIER BUT ARE ALSO MUCH SOFTER. IT IS ALWAYS UP TO THE CONSUMER, OF COURSE, TO DO THEIR RESEARCH AND MAKE THE BEST DECISION FOR THEIR FAMILY. THE LEATHER PROTECTION WARRANTY THE MEMBER MENTIONED IS A SEPARATE WARRANTY BY STAINSAFE, NOT NATUZZI. THIS WARRANTY IS A CLEANING WARRANTY ONLY AND COVERS STAINS, RIPS, TEARS AND PUNCTURES FOR FIVE YEARS AFTER THE ITEM IS PURCHASED. UNFORTUNATELY, "STAINS CAUSED BY BODY OIL, HAIR OIL, PERSPIRATION, CHEWING GUM, DYES, CAUSTIC SOLUTIONS, PAINT, OR BLEACH" IS CLEARLY STATED IN THE EXCLUSION SECTION AT THE BOTTOM OF THE ACTUAL WARRANTY STATEMENT THAT HE RECEIVED ALONG WITH HIS FURNITURE AND LEATHER CARE KIT. WHEN THE MEMBER CALLED TO COMPLAIN, WE TRIED TO GIVE HIM SOME ADVICE AS TO HOW TO RESOLVE THE ISSUE HIMSELF AND WHO HE COULD CALL, SINCE IT WAS NOT COVERED BY THE WARRANTY. HE MENTIONED THAT WE SHOULD NEVER SELL A LEATHER THAT MAY STAIN. WE HAVE WORKED HARD TO ESTABLISH A REPUTATION FOR EXCELLENCE AND WHILE WE REALIZE THAT IT IS IMPOSSIBLE TO PLEASE EVERYONE, WE CONTINUE TO STRIVE TOWARDS THAT GOAL."