Disaster One, Inc.

They didn't do an inspection before they started, which I've learned from other water damage professionals is normal. If they had, they would have noticed that the leak actually started and was still active in the kitchen. Their water mitigation equipment was going for days. Once they removed it, the leak came right back to the floor. When we called them, they said they wouldn't come out again until we knew officially the source. They didn't come out for another week and a half. Our cabinets are now moldy and destroyed. They are even making our house guests sick. Not only is this a HUGE expense that we're now tasked with, but it's something that could have been completely avoided if they looked 3 weeks prior when they're here. A higher up came to our house and was first apologetic that his company screwed up. Then, he spoke with our plumber and decided to use prior plumbing work as a scapegoat for his company, when an actual leak detection company already came out and established that the kitchen leak was the cause of all the damage. I understand that they're trying to cover themselves, but it makes them so unprofessional that they A) didn't finish the job in the first place, B) wouldn't come out when the same day they removed their equipment the flood came back, C) waited so long to come back that my kitchen cabinets need to be replaced, and D) do not stand behind their own work. To sign in the first place, they told me the things that I wanted to hear. It was kind of despicable because it didn't end up being true. I am so overwhelmed that we've been had by this company. The experience has been worse than any of the water damage itself. If I could go back in time, I would have more thoroughly investigated this company and not sign up with them because they had been referred by the plumber. Although they were usually nice and punctual at the scheduled appointment, they didn't call me back until our plumber contacted them and said that I was waiting. I am warning you, it is in your best interest to thoroughly investigate these companies. You'll royally regret it if you do not.