COMPLETE POOL RENOVATIONS INC

Showed up for estimate was a nice guy and liked the plan then he paid another guy to do the work I ran the hose afterwards and the pool area and area that I needed to drain properly still collected water. I called and texted and called and texted. Back and forth with pictures showing the puddles . He kept saying l'll call Jay. Jay who he was paying to do the work. Never called me back promptly. Finally he came back out and tried to re level the area and fix the french drain . Water continued to puddle....again sent Gerry pictures he said l'll send Jay back out. Same process as before. Jay had no idea what he was doing and then wanted me to pay him $80 more for him having to come back out. Fast forward couple months later and i am basically flooded now where they did the repairs. they actually made it worse. This company is actually reason I joined Angie's List because I'm upset that I paid 1500 for terrible work. Now he says he's retired and up in the mountains and he'll call Jay. Jay never has called. Now I am looking again. I do want to note that there was an area that required filled in concrete which they did do. I had trouble with their grading there, but they did fill in this portion.

They started on time and finished ahead of schedule.  We were in constant communication throughout the process and were extremely pleased with the finished product.  The deck looks brand new and they removed concrete curbing and a mulched area and you can't tell that it ever existed.  Residents are very pleased.

I had to take the diving board down in order to get insurance for this year. They came out shortly after the estimate. Everything went great. I would highly recommend them.

I worked with Gerry Minear, owner of Complete Pool Renovations and his office assistant Shirley.  The entire project had issues, but during the whole process Mr Minear and Shirley were very professional and courteous and made sure he worked through the issues.

The issues started when the new french drains were installed.  They were installed 1/4 inch higher than the concrete, probably the standard for when clients are laying brick pavers.  However, we were not, and therefore, the acrylic layer would then need to be very thick to compensate for the difference in height.

Complete Pool Renovations used a subcontractor for the acrylic process and that gentleman said that he could work around it, but needed to verify with Gerry on their contracted price because of all the extra acrylic material needed to fill in the height difference.

The acrylic process started and everything seemed to go well, the subcontractor finished the job, including color sealing the new pool deck.  Unfortunately, it rained that night/next day.  Apparently because the acrylic was so thick, it did not dry properly and all the paint and some acrylic ended up running into the pool and the deck was partially ruined.  The pool water was extremely cloudy because of the paint and acrylic chemicals entering the pool.  The filter was also ruined.  The pump was OK, but we had to clean out paint that was stuck to the inside of the cartridge canister.

The subcontractor had to come back and redo about 1/2 the job.  Obviously he wasn't too happy about it.  Gerry made sure that all was taken of.  I felt in the middle.  On one hand, I paid a lot of money and wanted a complete and thorough job.  On the other hand I had some sympathy for the subcontractor and Complete Pool Renovations to have to lose out on profits.  But in the end, the subcontractor should have not rushed the job, and let the acrylic dry and come back later to color seal.  This is his specialty and he should have known.

After the job was completed, I was very happy.  What should have been 1 week of work turned into several weeks.  It was difficult on us not using our backyard, as we have a dog we had to walk every time.  In the end, I paid Gerry and was happy he worked through all the issues.

My one unresolved complaint, and this is why I gave a "D" and mostly "B's".   About 1 week after the job completed, I saw a large crack foming and called Complete Pool Renovations.  Gerry came by to pick up my final payment when I was not home, but did not comment on the crack.  I called them again to voice my complaint, and did not receive a return call.  As a side note, I contacted the subcontractor directly, and he said he would come out, and never did.  I supposedly have a warranty, and Gerry told me he would take care of any future problems, just call.  So I am disappointed and ultimately feel that all the issues that mounted due to the incorrect drains, basically caused a domino effect of errors.

I now have at least 6 cracks in my decking, all of them appeared within 1 month of the job completion.  1 crack is about 10-12 feet long, another is about 7 feet long, and another about 5 feet, the others are about 1-2 feet long.  I also have several areas that puddle instead of draining into the drains.  In fairness, I was told that would happen a little bit, but I do feel that these puddles are larger than necessary.  The subcontractor said we would have to pay $250 min for him to repair those.  We feel that these puddles are too large to be just "normal" and should be corrected appropriately.  If Complete Pool Repair or the subcontractor refuse to come out to repair, then we are stuck having to pay another company to repair these crack and puddles.

I did say that I would use this contractor again.  Its really a maybe.  I thought that the price was good, and the issues were being worked though.  Bottom line, does this company stand behind their warranty?  If so, I would use them again.

It went gery well from start to finish.

I would definitely use them again. The quality of their work was very good.

No additional information.

They completed the work in mid March. The owner is a nice guy and is easy to work with. One of his employees doesn?t seem to have the same dedication. He employs one guy for most of the jobs. I think he has contracted the job to other guys too. They were doing my pool surface and they were doing work in my neighborhood, not only on another pool, but they were doing some work on a street too. So I am assuming that they are not full time employees of Complete Pool Renovations and they probably contract certain jobs. The owner was pretty honest and upfront about the entire process from beginning till end. I felt that picking up of the travertine tiles was fine. We had a process coping which goes around the pool?s interior. That part was done by the guy who he employs all the time and that guy did an excellent job. He was very detailed and hard working. He was here on time too. He drained the pool in order to do that. So he was going to get the job done in a couple of days. He then refilled the pool with water. The next guys who came out just did the regular surface. They brushed everything into my pool like the sand and stuff like that. So I had a couple of inches of sand in the bottom of my pool. They just left it there until I noticed it and it got clogged up. I could make out that the pool was totally dirty and filthy. I tried to get the work done myself, but I couldn?t do it. So a pool cleaner guy came out from another pool company on a Saturday morning. He showed up early which was great, but he just left without even telling me and the pool was still somewhat dirty. I actually had to get someone else finally to completely clean the pool. I then noticed that there were some cracks on the stones and that was an issue. They then came out and replaced some of the stones. In order to get to the stone which was wrapped, they ripped it apart. So it was on my lawn and my neighbor?s lawn. My wife then cleaned it up. There was debris around. There was also an issue of money. It was really annoying when they always asked for money, but other than that it was fine. The owner seemed intelligent and seemed like he really cared. The guys who were hired didn?t have any attention to detail and they just don?t care. I liked Gary, the owner. We agreed upon a certain amount of money being paid before the service was done and then they wanted almost half the payment before they even started the work. The finished product is not perfect since I found another stone which was not fine. The travertine tiles were very beautiful. They responded to my complaint. I will try to get multiple estimates from different companies next time and then take a decision based on that. I would have to strongly think about using their services again.

They were greart. It took them a while to get it done because of the weather. I was putting water in my pool twice a week. They were here in June and added water to the pool. They had the best estiamte. They charged exactly what they said they would.

He was absolutely great. They were really good about explaining the whole process and keeping us informed. You have to wait a few months for a dark pool to cure. At first the color is awful. He kept us very aware of what to expect.

The two workers that came out were very, very good. They were craftsmen rather than just workers. They were always on time and they always put in a full day. I will use them again in the future.

Concrete pool with fibertech finish, single row of tile around entire perimeter of pool wall. We had been noticing that the grout was falling out between the tiles in many places. Tiles were loose and because of age needed to be replaced. We had root growth that penetrated beneath the pool deck and pushed the tile away from the wall and was creating a gap in between the top grout and bull nose edge of the tile top in several places. I called Complete Pool and Deck renovations to have an estimate and previously had put a budget in place that my wife and I agreed upon. Gerry showed up on time and after surveying the job gave a written estimate, explaining that he uses a contractor that would be available the day after Christmas, which was outstanding as we wanted to have the work completed as soon as possible. Estimate given on 12/16/08. Work completed on 12/27/08. We had an excellent experience using Complete Pool and Deck Renovations and would not hesitate using them again, or recommending them to friends and family.

We interviewed 4 different pool renovation companies and received quotes from 3 of them. Gerry was the most helpful from the beginning and gave us the most reasonable price for the project. He showed us several previous pool renovation projects and I spoke with these former clients. The pool, built in 1988, had been resurfaced with fiberglass in 1996 but the fiberglass lining was delaminating badly. Gerry resurfaced the pool with PebbleTec and installed pavers on the deck and lanai area. He also eliminated the old spa which was a source of previous leaks and which we stopped using years ago. This gave us more deck space (One of the other companies told us this couldn't be done). He also removed the cantilever edge on the old pool in order to make the new tile and coping fit properly. Gerry was very helpful and easy to work with throughout the project. He did not require an upfront payment, just progress payments as the work was completed. His crews were on time and efficient. Cleanup was good after project completion. He even had a lady come out and clean the windows facing the pool. We also asked Gerry to have his paver crew install a front walkway and entry landing, which he did at a very reasonable price. The only glitch we ran into was multiple deliveries of the pavers. The last batch of pavers was not the same color as the previous ones. The paver companies will tell you that color consistency is controlled for all batches - but this is definitely not the case. So it is best to make sure you receive all required pavers in one single delivery if possible. This way, they are more likely to be from the same batch. This problem was rectified. Overall, this company did a very good job and we are very pleased with the look of our "new" pool.

The experience was very good. They never asked for money upfront. He just asked for installments as we went along. They started the project on time. He checked on the work everyday and is very thorough. He is really very good.

Gerry's company was one of two contractors recommended to us by C&D Thin Pavers & Coping, the supplier of the pavers. We selected Complete Pool Renovations, Inc. because his solutions to our problems were innovative, his price was competitive and he took us to visit three of his customers, who were very satisfied. The project began on schedule and continued through completion without delay. The two subcontractors that he used were professional and thorough. The subcontractor that installed the coping (Alite Custom Pools & Deck, Inc.) returned after the pavers were laid to clean the pool. Another person came to clean the walls and windows surrounding the pool area after all of the construction was completed. The pool looks great! Gerry was very responsive to questions and the few issues that came up during the installation.