Clear View Improvements LLC

They exceeded my expectations!

DON’T MAKE THE SAME MISTAKE I DID! After two frustrating experiences and an additional $250 expense for repairs, I learned my lesson and would not recommend using Clearview Services. This company is highly unprofessional and does not communicate effectively. If you would like to learn more, feel free to read on, otherwise, just take my word for it and go with another company. Don’t be fooled by the reviews noting that this Company has “excellent communication.” They use some sort of Customer Relationship Management software that automatically sends emails and follow-ups. This accounts for about 95% of their communication. The remaining 5% are phone calls or text messages requesting a “5-star review”. The barrage of emails feels more like spam. The Company relies too heavily on this system and has lost touch with their ability to effectively communicate with their customers. First Experience (pool cage cleaning): After they completed the job, I came home from work only to find one of my pool screens blown out. I received no phone call to explain what had happened with the pool screen or to even make me aware, just an automated text message from their software requesting a 5-star review on Google. Of course, I had to call them to find out what happened to my screen and let them know I would have appreciated a phone call or a heads up. The Company was very quick to point blame and that in their many years of experience, older screens tend to do that when pressure washed. If that was the case, a true professional with years of experience would have taken the opportunity to connect with their customer and make them aware of the potential risk before blowing out their screens or at minimum at least let them know after the fact to advise them of the damage. Second Experience (driveway and sidewalk cleaning): This time they failed to adequately protect my house from the chemical used to clean the surfaces and bleached paint on a house that I just had painted a month ago. I had to call them again and let them know of the damage. One would think that after our first interaction and supposedly having “excellent communication”, the Company would at least give me a call back. Nope, instead I get an email referencing ambiguous contract language that the Company is not responsible for streaked paint on houses painted within the last twelve months and they were quick to point blame (I mean “point out”) they have no way of knowing that a house was painted unless it was mentioned and (my personal favorite) that adequately protecting the house from the chemicals would be “too much prep” or “ridiculous extra time”. The language in the contract is ambiguous and is not clear that bleaching is a risk, particularly when the house itself is not even within the scope of the contract. Further, stating that putting plastic down in a few areas to protect the house from the chemicals used is “too much prep” is the equivalent of a painter saying you can only paint your house one color because it would be “ridiculous extra time” to prevent one color from covering the next. A professional or even a company that has had this happen before (they noted this has happened to them in the email) should be able to tell whether a house has been painted recently. Not to mention, while Harold was here, he asked if the pool cage had been painted recently. The pool cage was painted 8 months ago, yet they claim they can’t tell that the house was freshly painted. A gross lack of professionalism. A professional would have addressed the risk by asking the question or at minimum taken the proper precautions to adequately protect structures not within the scope of the contract, especially if this has happened in the past. If you are looking for a professional company, Clearview Surfaces is not the company for you. Do yourself a favor and find a reputable and professional company that does not outsource the maintaining of their customer relationships to an automated software system. You’ll save yourself a lot of time and frustration.

Fantastic job made easy by the company from booking to completion.

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Kyle came highly recommended by Integrity Finishes (painting company
we've hired in the past and are rehiring to come paint our home exterior
and some of the interior as well) for roof & gutter cleaning.
We've lived in our home 3 years and I think it's safe to say that the
previous owners (multiple) in the ten years before we bought our home,
have never taken the time to clean the roof (or much else).
Kyle was very responsive, estimate (taken from google maps, checking out our
home/roof to estimate work/time) was as he said it would be. I also
found Kyle to be very professional, punctual, reassuring (as to the services and how
the chemical cleaning method wouldn't affect our backyard chickens or
outside pets, safe around kids etc.) and worked efficiently. The job took approx 3 hrs (with heavy gutter cleaning) and was also on par with what he said it would be. We will definitely use him again when the time comes for roof/gutter services, and would call him for other outdoor services as we may need them in the coming months/years.

It was a pleasure to deal with Kyle of Clear View Improvements.  Kyle and Jay were very thorough when doing the work- they didn't rush through this big job at all.  Both were very professional.  They spent time educating us about the cleaning process and then making sure we were satisfied with the work before they left.  Our neighbors had recommended Clear View Improvements to us.  We have passed along our recommendations to others as well.  We were quite impressed!