CANAC KITCHEN & BATH CONTRACTORS

Description of Work: THEY INSTALLED THE GRANITE IN MY KITCHEN DIRTY AND UNFINISHED. AFTER MY CONTRACTOR AND I CLEANED IT, WE REALIZED THERE WAS A HUGE SCRATCH IN A VERY OBVIOUS PLACE NEXT TO THE STOVE. THEY CAME OUT 3 TIMES TO TRY TO 'FIX' THE PROBLEM. I THEN HAD A MEETING WITH MY SALESPERSON AND THE OWNER, RALPH, WHO BEGGED ME TO GIVE THEM ANOTHER TRY TO FIX IT (6TH TRY). ALL THE WHILE I'M WITHOUT A STOVE OR ANY APPLIANCES. THE OWNER ASSURED ME THAT IF THEY COULDN'T FIX IT PERFECTLY, THEY WOULD REPLACE THE ENTIRE PIECE OF DAMAGED GRANITE. AFTER THE LAST WORKER CAME OUT TO TRY TO REPAIR THE DAMAGE, HE TOLD MY HUSBAND IT WAS IMPOSSIBLE. MY CONTRACTOR THEN CALLED THE OWNER TO TAKE HIM UP ON THE OFFER TO PULL OUT THE DAMAGED GRANITE AND REPLACE WITH A NEW PIECE. THE OWNER SAID WE HAD 2 CHOICES - WE COULD WAIT TILL HE COULD ORDER SOME KIND OF SEALER FROM BRAZIL OR WE COULD TAKE OUR BUSINESS ELSEWHERE. MEANWHILE, HE HAS $1800 OF OUR MONEY AND WE'RE HAVING TO TRY TO MATCH THE GRANITE AT ANOTHER BUSINESS.