Bright House Networks

Fine once we were blessed to access the box on the neighboring property

Tech was well over 4 hours late so I had to call several times to ask if he was even coming. Then he shows up, spends 30 mins on his phone in the truck and then comes inside (no greeting, no apology) and says " So you have three?" My husband and I were both taken aback by his rudeness. He laid down the cable and didn't bury it so we had to call BHN to get that taken care of. Basically, almost none of the Hotspots work outside of the home. This is probably the worst and most expensive Internet service I've ever had. I thought TIme Warner was pretty crap but this one beats them for more money. Absolutely terrible service and expensive. But our area is monopolized so for now, we're stuck. Not at all happy and wouldn't recommend.

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They need to train their service reps better. I talked to a service rep one time that was so helpful. He showed me a system on the DVR where I can pick the shows that I want to watch, and time that we want to watch. When we switched to a new DVR, they said that they couldn't transfer the saved shows to it. It was the list and there is a way to do it. We went through four cable boxes, and none of the reps knew about it. They sent out the head of the tech department out and he knew what I was talking about. He said that they don't train the new guys on how to do it. If the option and the ability are out there, they should know about it. Everything else is great. I now know how to do it.

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They did good service while I was in Tampa. If I had problems, I could call them and they'll have a technician out quickly. I had a friend who had used them and didn't like them, but I tried them.

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Freddy showed up in the time frame allotted and worked incredibly efficiently and professionally to run the new cable needed for our main PC and then got everything up and running, including my husband's wireless PC & TV's.  He didn't leave until everything - PC's and TV's were working perfectly!! 
I can't speak highly enough of not only Bright house but of Freddy too - what an asset they have!!

I heard about a deal and called them after we had already set up our service and they gave us the deal. They are really responsive if there is an outage or repair. They watch our email security too. There really isn't a whole lot of need for them to come out so that is good news.

I have filed complaints against the company with consumer protection agencies.

I am pretty pleased with their service, but concerned about prices.  They are high enough.  I at this point have no alternative.

I am happy with them. They are good and I haven’t had any issues with them. The only issue that I had was when my remote control device went out. So, I went to one of the stores in the mall where they have their office. They said that was not a problem and they said that I could take a new remote. There hasn’t been anybody who has ever complained about them too much. They are a monopoly around here. So, they kind of have us over the barrel, price wise. I enjoy their services. I have a service that has a DVR with it and I really enjoy that too. It’s a good company and their service is good. I don’t know if I have ever had an outage and I have always had their service. I had scheduled a day for the guy to come in, install the cable and make sure everything was all right. He was on time. He was very punctual and professional. He set up my TV, DVD player and my computer system. He also set up my network. He did a great job. Then they sent me a bill and I paid it. I have never had to call them for anything. The only incident I have ever had with their customer service was when I had to walk into the mall with my remote. So, there were no other problems. I pay $113 a month for their services and that includes high speed internet and high definition cable. I have been using their services since March. They are great.

We haven't been here long enough to know if they are a local company.  We spend on a monthly basis.  The last time we contacted them for a customer service issue was about 2 months ago.  I don't like cable companies, but they were very good.  They sent somebody right out.  He came out when he said he would.  He showed up approximately at the same time that he said he would and took care of everything very efficiently.  Overall, we have been satisfied with them.  We don’t know about the price.  The people before us had them so we kept the same service because it was easier.  We haven't looked for price so we don't know.  They were very good on professionalism.  We will continue to use them in the future because not only do they do a good job, it's a pain to switch.