Bay Tile Kitchen & Bath

Tile work and install crew were great however resolving issues took 3+ months and many emails/calls to owner with little follow-up / ownership, very frustrating. Minor cosmetic flaws remain unresolved.

It was good from start to finished. The job was done within a week and everything was coordinated and they also informed me about what they would do.

They did an excellent job! They always arrive on time, they stuck to the schedule, they did not go over budget or ask for more money and they were great.

They are awesome. I would not use anybody else beside them, because everything about them, the customer service, they are on time, and quality work.

It was perfect. Best company I've every work with. The craftsmanship was the best that I've ever seen, their customer service is above everybody else.

Great.its was a great experience from start to finish

Outstanding job on both my flooring, kitchen and bath renovation! Trina and Mike, the Project Managers, were completely on top of every detail and communicated updates and progress reports scrupulously. All of the Baytile employees who worked on this challenging project displayed superior workmanship and complete respect for the property. Several residents of the condo commented on how professional, clean, and polite they were and everyone who has seen the results has been blown away!

August 12, 2015 gentleman came to our house to give quote/estimate  for:  grout color change throughout the house,  grout patch-up work down a small hallway, a few touchup spots in living room area & a small bathroom shower 3? x 2.5? needed re-grouting two tiles up from floor, also main bathroom tub needed grouting around perimeter.  Estimate $2,005.00

I asked how long it would take to complete,  was told it was a two day job.

Received an email from grout works August 13th @ 8:30 AM informing me that they will be at my home

on Thursday 8/20 and again on 8/21 between 8 and 9 AM.

Day 1? Work started on Thursday on time & again on Friday on time, floors were cleaned very well with floor machine to assist grout color stain would stick to the grout surface.

I had to open the Windows due to the smell from the chemical floor cleaner, some of the techs were

already starting to  apply the new stain color to the grout were the floor had been cleaned. The tiles in the house were noticeably sweating from the humidity, didn?t look like this stain was attaching very well on top of the grout,  we decided to close the windows and bring back down the air temperature, now the new stain seem like it was attaching correctly to the grout.  One of the techs started on the shower scraping out the old grout (2 tiles up from floor), said they would grout the next day.  Not all of the stain was finished.

Day 2? work resumed with only two techs now,  one to complete the floor touchup grouting and little shower & one to complete staining grout.  Seem like everything was okay,  after techs left that day I went around the house looking at everything, and noticed this stain did not stick to the grout in many areas of our home.  Also noticed both hall closets and bedroom closets were missed, no stain to the grout applied. I also noticed in the little shower that there was no grout in some of the spaces between the tiles, did not make me a happy camper.

I called and spoke with someone at Groutworks about my dilemma? the next day! Said they would send someone out the next day to look at everything and complete staining  closets floors were they missed & some places that did not take to well to the stain & also fill-in grout were missed in shower, apparently when scraping out the old grout in the little shower, someone scraped two of the tiles in the shower, one not so bad a scrape, but the other very noticeably, which made me sad.

I called and spoke with someone at Groutworks and was informed there  is not much anyone can do for that, my husband agreed, said it would be very hard to match the tiles, so I have to live with another persons slip of the blade while taking out the old grout. I understand things happen, one scrap I could understand, Two? not so much???..

wrote check 08/21/15

unknown

They did a great job. Seemed a little pricey but they were on time and the installer did a quick and professional job.

Trina and George have done at least 6 jobs for us in the last 10 years or so. They have remodeled each of our 3 bathrooms, an indoor jacuzzi room, removed old and dated tile from main living area in the house and retiled with wood look tile, ripped out old cabinets and installed built in desk and additional kitchen cabinets, and most recently, the master bedroom retile and master bathroom update. They really do a quality job and stand behind their work. We have had a few issues over the years with some of the work (even years later) and Trina takes care of it. They do everything they say they will do and their work is outstanding. They have exceeded my expectations with each job. Remodeling is never fun when you are in the process of doing it, but they are pros and help you every step of the way. They are not the cheapest, but in this case, you get what you pay for and with major remodeling, you want a company that will be in business to take care of any problems down the road. We feel like Trina, George, Jeannette, Mike, and Denise are almost like family - they are great to deal with and treat their customers with great respect. Of course, I will find more work that needs to be done, and will certainly do business with them again. We love our house and are thankful that we found Bay Tile to partner with to get the house up to the condition it is in today.

I've waited a few weeks to give this review so I could be more objective. After an 8 week journey with this contractor, I was a bit frazzled at the end.
We contracted with Bay Tile originally to install 1,800 sf of wood floor, 600 sf of tile and 450 sf of carpet throughout the house. The initial wood received was not correct. That was a mistake on the part of the Triangilo wood firm, not them.
Since the choice of tile was already made and installation started, it limited our choices; but, we were able to find a nice second choice. My problem with the wood mix-up was the handling of it by Bay Tile; their sales person, Jay, said that our second choice of product could be delivered within a few days; not true. It ended up taking three weeks. Since tile installation had already begun and house items were in storage, that wait was a huge disappointment.
When the original incorrect wood was delivered, the wood installer told my husband that there was a leveling problem in the family room. Nothing more was said at that time. Not even a "Hey, this may cost some money that you didn't expect". AFTER demo began three weeks later they said it would cost upwards of $4,000 to level the floor. It ended up costing $1,000 extra with self leveling concrete. It took them two hours to self level the area and they charged $100 per bag. In researching this, self leveling concrete is $30 per bag, so we paid $70 per bag for installation; not worth it since it did not really do the proper leveling job. They later had to drill more than 25 holes in the new wood, using Dritect filler since the wood wasn't sticking to the original glue. They said this was "normal", but researching the Dritect product we discovered it is normally used for repairs, not installation. They had no explanation for this.
While waiting for the wood floor delivery and since most of our house was in storage, we decided to fill the time with a master bathroom remodel, which they initially said we'd be a priority since we were waiting for supplies. Wrong. Picking out the additional products was a nice experience with the girls in the shop. They are very nice and attentive. Again, it was a problem with salesman Jay; that same day he said he called the supplier and got the stock needed. A few days later, they wanted to push the start date out three weeks, stating that the accent tile was back ordered.  What?
One of the owners, Trina, is very responsive via email and we were able to, yet again, pick out another product for the remodel and the master bath project began within a few days.
Overall, we love the bathroom remodel; it was done by a subcontractor named Paul with more than 35 years of experience. There was also a plumber, Victor, who was extremely good at suggesting placement of the shower system and installation of tub. All subcontractors with respect to the bathroom remodel showed up during normal business hours and were professional.
Again, excellent work, but with respect to bathroom remodels, be wary of charges. They wanted to charge us $2,500 to remove wallpaper (insisting it could not be saved). Funny thing, it could be saved and was! They also wanted to charge us $580 to replace two can lights. Huh? I went to home depot and replaced electric myself. So watch carefully on bill padding. 
I don't believe Bay Tile even carries wood anymore; we may have been one of their last wood installations. According to the owner, there were too many problems and warranty issues that they have had to deal with over the years. The installers took a long time, usually only working between 11 to 4; this extended the installation to nearly three weeks. They also had to stop in the middle of the project and more wood "magically" appeared - our thoughts are they didn't order enough. They reinstalled part of the floor and it still is not correct. After final payment, we have not heard from them again about potentially fixing it one more time. One plank from the fix dips 1/4 inch below the others and another plank had a gap that we had to fix ourselves with wood filler.
They did try to be attentive during the installation and were very responsive; however, I did not like that after problems arose, the owner Trina would show up unannounced in attempts to calm situations we had. It would have been more professional to first call instead of intruding on family time.
I think if you are sticking to what they know (like a bathroom remodel), you may be pleased. I wouldn't have them install large areas of flooring, unless tile.

Project went well.  Good customer service at the store.  Would use this supplier again.

They did high quality work in a professional yet friendly manner. The tile intaller - Kenny - obviously takes pride in his work. Not just a hard worker but a very consientious one. Trina Russo & the super were great to work with as well. Very responsive. As an example, we really wanted the partial wall in the shower & shower curb capped to match the existing granite. They were able to find the pieces that matched and also enough to replace a window sill to match. Looks fantastic. All kept within the original estimate, and completed within schedule.

There were three guys that worked well together. They worked efficiently and were cooperative. They corrected any work that I questioned them about. They cleaned up after themselves.  We will use them again.

Easy to work with, from the initial estimate to the final install of the glass shower door. Trina always kept us in the loop for scheduled contractors. Quality of tile work was excellent!!! A hard working conscientious crew!!

It went very good.we had some delay but nothing bad.
they did a great job.
Trina (owner-manager) was very easy to contact and work with, and she was always very involved with the progression of the job.
we will use them again without hesitation.

Bay Tile has lots of really nice people, nice showroom
The work was a week late getting started
and 2 weeks late getting finished
They cleaned up pretty well each day which was appreciated
My main complaint was in the pricing and the cost of the change orders
They will not share any cost breakdowns or cost from their Subs or suppliers
You have to completely trust their integrity, and think they overcharge for this work
When there were problems they had a lot of excuses and usually blamed me or my wife
lots of excuses but never accepted the responsibility for their self and that of their employees
The workers came and went, there was not a master schedule sequencing the work and the durations
The only single point of supervision was the sales person, she is nice and knows the industry, but never came to the job
so the men doing the work had to coordinate and supervised the work themselves. Everyone except the Drywall person was nice and cooperative.
For the prices they charge I expected on time completion, quality work and much better communications.
I think the experience was a "C" on your scales.
I believe if a contractor is willing to show you the backup for the prices then you know your billings are fair
If they refuse, then they refuse for a reason, the prices are too high and they are gauging you

Bay Tile helped me with a large renovation at my newly purchased home.  This was the third time I used Bay Tile for renovations. This renovation involved removing and replacing hardwood flooring throughout the house as well as upgrading the kitchen cabinets and counters.  Just like the other renovations this one was finished when promised and the installers and showroom staff were top notch.  I spent more than $200,000 with Bay Tile between this renovation and the other two and it has been worth every penny. Long after the price is forgotten the quality is remembered.  These guys are great!

I recently used Bay Tile to remodel my kitchen and two of my bathrooms.  From the moment I walked in the showroom to the instant the last counter was wiped clean, the sales staff and installers were friendly, helpful and professional.  The extensive showroom gave me many ideas that I was able to incorporate into the remodel.  Although there were a few revisions along the way, the staff at Bay Tile were willing to work with me to make sure the end result was exactly what I wanted.  I have now lived with my new baths and kitchen for several months and have found everything to be first quality and of the highest craftsmanship.  I highly recommend Bay Tile and their design staff for anyone who is looking to upgrade or completely re-do their kitchen or bath.

Our experience with Bay Tile company had some good moments and some very bad moments so I feel compelled to detail our experience to help other customers as a word of caution.  As a business owners ourselves, we are in a service business so we understand that quality of work is very important and delivering on a promise is also important.  This project should have been completed by December 10, 2014 and was finished on 1/12/15 after many challenges.
The Sales Reps for Bay Tile Trina and Mike were very good and professional.  The total cost of the project was slightly higher than other companies, however their professionalism and promise to perform quality work and in a timely manor made the sale.  The Bay Tile flooring team for Bay Tile showed up on time and did a very good job.  We are please with the flooring work completed by Bay Tile and was completed on time as promised. 
The remodel for the kitchen was a different story.  There were many issues and the first started with the design of the cabinetry.  We elected to have a spice rack installed with our new Kraft Maid cabinets.  Unfortunately the designed wouldn't allow assess to the spices when you open the door.  This simply was poor work by the design person at Bay Tile.  Then we needed a  solution when they could not provide us one and they said they don't have one.  We searched the internet and found a design and requested they build the spice rack in a fashion that allowed up to actually open the door and have access to the spices.  You would think as a company who remodels kitchens, this would not be a issue we need to solve.   The next design flaw issue we had with Bay Tile was for microwave.  We purchased a new Kitchen Aid Microwave that is standard size.  The install errors caused them to drill 3 holes in the cabinet (verse 1) to correct the problem and this took 3 visits to correct this problem since the fans on the microwave vented into the cabinets (completely wrong).  After the cabinets were installed, we took the time to inspect the work and found many issues including screws that were missing in the cabinets, doors that didn't not open properly, the crown molding had large gaps that you could see through, and face boards that were not even finish nailed in.  These were all corrected, however we were surprised at the poor quality of work performed.
The next issue was the install of a brand new Kitchen Aid range we purchased that is standard size.  We were very surprised to discover the cabinets were not installed correctly and the range did not fit.  As you can image, all the cabinets are in, the new granite counter top is installed and the range does not fit because the cabinets were not measured correctly to fit the range.  This issue was eventually correct but the Bay Tile team actually hit the wood cabinets and covered it up with a wood putty.  Furthermore more promises and appointments to fix this problem took weeks and they even had a scheduled visit and didn't show.
The next issue was the install of a back splash in the kitchen.  The team of guys were very nice but the quality of work just wasn't. We purchased 14 decorative tiles to be installed and they installed 13 and left it behind.  They stated they forgot.  This just caused them to have to come back out and install it.  Finally, they literally had grout missing in 4 areas and had to come out again and patch it up.  
The next issue was the install of the sink and new plumbing.  This was a disaster since the plumber actually switched the hot and warm water lines and hooked everything up wrong causing hot water to come out of our refrigerator.  Of course this was fixed later after we called Bay Tile and stated it was wrong.  You would think that a professional plumber would actually make sure the hot water and cold water was hooked up properly even though he denied he hooked it up wrong.  Well we didn't have this issue prior to his work. 
The next issue was the install of the granite counter top.  Unfortunately the installers were not careful and hit the plumbing line and busted a water line that flooded the kitchen.  Of course this was cleaned up but you can imaged after 48 hours of blow dryers in the kitchen to clean up and dry the mess, our frustration is running high with this company.
I could go on about the 3 more visits to the house that all had issues and the Bay Tile team never showed up on time.  One appointment was a 2pm, I left work at 1pm to be home on time and the Bay Tile team should up at 7pm at night and left at 10pm.  I called at 3pm to see if they were even coming and I got a call back at 5:15pm stating there were on their way.   Simply unprofessional.
Finally, billing for this projected.  We were promised a 10% discount on materials (all materials).  This happened on some items and at the end when we went to settle the bill, they elected to argue over a garbage disposal they purchased for $139 and would "not honor the discount because they didn't get a discount on the item." 
The project is completed at his point.  A word of caution to consumers, buyer beware!

Trina coordinated everything from the electrician, plumber, tile person, glass person and everything went beautifully.  I would highly recommend them.

Their workmanship was faulty. They tried to bully me into giving them a key to my house when I wasn't there. The technician who was demolishing the kitchen cabinets wanted to install the new cabinets even though I hadn't had the flooring, painting, etc. done yet. They told me that if I didn't give them a key to my house that they would terminate me. They were not nice people to work with and their workmanship is not what they say it is. They did not finish the project and all the work they did was very rushed. I had to hire someone else to finish the work which was an additional expense.

Everyone in the company was very professional and wonderful.  Trina and the team in the showroom were really helpful and helped us pick out the best design features for our space.  The sub-contractors were very professional and answered any questions we had.  The tile guy especially went above and beyond to make sure the pattern of the tiles, grout colors, etc. were what we wanted.  We were clueless about a lot of the aspects going into a remodel but it didn't matter as everything was handled for us.  They were very flexible if we wanted to pick out products from other stores and the contract price was very reasonable.  Would definitely work with them again.

Bathroom came out great but took forever

Wood floors through out house

some issues  with the floors in the bedroom  company ordered new wood and replaced at no charge

Pricy but company is for people who want quality work done

issues related to job but not caused by workers were resolved with no blame or argument

easy company to deal with