Bay Cities Gas

BOTTOM LINE...BE CAREFUL THEY WILL GET YOU IN THE DOOR WITH AN INTRODUCTORY RATE AND CHARGE YOU MUCH HIGHER RATES ONCE THEY HAVE YOU. We signed on with Bay Cities in Jan,2009 because our last propane provider went out of business. We picked them because they were the most reasonable and they were near by. The Propane is used for a fireplace which we only use in the winter so we placed ourselves on a call as needed basis to save the company from coming out needlessly to top us off. We were doing this more for them so they wouldn't waste their resources. The following winter we called them...I thought the tank was empty...I assumed they would charge us the going rate for the propane. I checked the cost per gallon with other companies and even called Bay Cities claiming to be a potential new customer. In all cases the cost of propane was substantially lower than what I was charged. There only response to my complaint was I didn't use enough gas so they charged me more. They knew when we first set up the account that we were using it only for our fireplace and should have indicated that we would be paying a higher rate. Instead they did a bait and switch on us and we are afraid to call them again....apparently they can charge us anything they want!