Air Care Heating & Air Conditioning Inc

They came out, found the problem and fixed it fast, they courteous and very professional. If anything happens again they’ll be the ones we call.

The previous AC company I used did not install the safety / float switch correctly. As a result, I had a water overflow / ceiling damage from water falling from air handler in my attic to ceiling and floor below. Air Care came to my house in Feather Sound quickly and identified the cause of the problem so it will not happen again. The technician was polite and hard-working. After fixing the switch in the attic, he patiently got the Bryant AC system to restart / reboot and also replaced the broken hurricane / tie-down straps on the AC condenser outside the house.

OVER CHARGED for a Brief Fix to the Problem and I had to call another company to repair the unit. After Air Care’s poor service, I called McConnell Air Conditioning. They checked the unit and fixed the issue. Air Care's technician was nice, but not thorough. He took my garden hose and said he cleaned out the drain line that is outside. He also poured something down the line at the unit. For this 15 minutes Air Care charged $187.50. I let him know this was steep, as other people in the complex paid a lot less for cleaning the drain line. He confirmed maintenance, which he said was around $70, would have had more processes done. He said I didn’t schedule a maintenance and I guess he did not want to perform those services, since he was getting over double the cost. The woman who called to follow up the next day was very unpleasant, when I told her that I felt Air Care over charged for just cleaning the line. She kept trying to justify the expense and did not like it when I disagreed. She verified they charged a service call – called it a diagnostic – even thought their website has ”FREE Service Call with Repairs”. I left it, now knowing that Air Care does not care about repeat business or care about customer service. I guess if Air Care’s technician had diagnosed the unit, he would have found the actual problem. Also, they said they take credit cards, but technician did not want to take it. He wanted me to write a check.

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I TOLD HIM I DIDN'T WANT TO BE TAKEN BY A COMPANY TRYING TO OVERCHARGE ME. HE TOLD ME EXACTLY WHAT I NEEDED. HE WAS GREAT! HE WAS A VERY NICE GENTLEMAN. I HAD AN UNUSUAL FILTER THAT WAS PRETTY OLD AND HE MADE ME ONE AT NO CHARGE. HE CAME WHEN HE SAID WOULD.