ACTION FUTONS INC

unknown

I drove an hour and a half ONE WAY to Action Futon, and it was closed during business hours.:-( I left a message on the voicemail and the owner, Tim, called back with an apology the next day.Subsequently, I made the journey there again and received a good deal on a futon purchase. While I was there, I also purchased a bar stool and made the long trek home. After my daughter sat on the bar stool a couple of times the next day, I noticed it wasn't swiveling properly. After turning the stool upside down, I discovered it was missing a screw and bolt. Consequently, I had to make another 1 1/2 hour trip back to the store. I was then informed I could only receive store credit. I decided to buy a more expensive set of stools the 2nd time around. BIG mistake! Before leaving the store, I noticed one of the stools had a broken support beam underneath. Vinny told me he would order a replacement stool for the same price. I offered to pay for the set of bar stools up front, but Vinny insisted it was better to pay for the replacement stool after it arrived. One MONTH later, Vinny finally called to say the replacement stool had arrived. When I drove to Clearwater AGAIN, Action Futon raised the cost by $35!!!!!! When I produced my receipt to show the price I paid for the matching stool in the set, Tim and Vinny refused to honor the stated and written price. I refused to make the purchase due to the significant price increase and their lack of integrity. Now, I'm stuck with almost $90 in store credit I may never be able to use. I am extremely disappointed with the unethical practices of this business, and the poor quality of the bar stools. I'm very sorry that I wasted four round-trips travelling to Action Futon. I was trying to support a locally and family-owned business, and it backfired. Next time, I will save my gas, money, and time. I will shop online, pay a much lower price, and have the merchandise delivered to my doorstep. I suggest that you do the same. CONCLUSION: Good place to buy futons. Terrible place to buy bar stools. Awful place to resolve issues fairly amd with integrity. BE AWARE: Action Futons will not refund your money, even if the product is damaged or defective.

My purchase from Action Futons went extremely smooth thanks to Tim!!!

We needed a well made mattress that was firm for a futon. Tim took his time and explained everything and gave many options and choices. We were impressed with his knowledge about mattresses. We purchased the recommended mattress (for a bad back). Tim was very right about the comfort of the mattress! It is the most well made mattress for a futon we have ever seen. We went back the next day and purchased the futon frame which was actually made in the USA. Very sturdy frame. He was very helpful and a wonderful listener. He was not a pushy salesperson. The showroom was neat, very clean and well organized. Wonderful experience will go back again.

Tom , the owner, did an excellent job helping us pick out a futon that was just right for our needs. He was patient and a great listener. He had many selections from which to choose. He was very knowledgable of all of his product line. He was very easy to work with. We got a quality piece of furniture at a very fair price .It is nice to find a locally owned company that are doing things right.