Acree Air Conditioning Inc

Just had the worst customer service experience I have ever had. Acree tech came out in early July of this year. Repaired AC. Yesterday, my A/C breaks again. Same tech as in July comes out, Jorge Ortez. Gives us 3 quotes. We asked him to email us those quotes so that we could see exactly what is being charged. He begins to laugh and just walks away saying he will be in his truck. After several minutes, Jorge comes back and asks us to sign something on his tablet. When we asked him what we are signing he again laughs. When asked why he is being rude, Jorge proceeds to continue in a condescending tone. We asked Jorge for his managers contact information. He tells us he's not giving us that and walks back to his truck and leaves. At no point did we ask Jorge to leave or state that we didnt want AC repaired. We were just asking for transparency in pricing. We called Customer Service number and were told managers are never in office and hard to reach. Basically, good luck getting anyone.

Title: ACREE Plumbing and Air: Negligence, Incompetence, and a $2,000+ Rip-Off Review: I am writing to warn anyone considering using ACREE Plumbing and Air. My experience with this company was nothing short of a nightmare, characterized by gross incompetence, a blatant attempt to overcharge, and, most disturbingly, the creation of a significant fire hazard in my building. ACREE was called to diagnose an electrical issue. Their initial assessment was shockingly incorrect. They misdiagnosed the problem, and I was charged several hundred dollars for this faulty diagnosis. The real kicker? They quoted me over $2,000 to replace a main breaker. Thankfully, I sought a second opinion. Dunedin Electric sent a competent electrician who, in one hour, correctly identified the problem as a loose lug nut. The total cost of the repair? A mere $106. The implications of ACREE's incompetence are staggering. Their misdiagnosis wasn't just costly; it was dangerous. The loose lug nut, the actual problem, was left unaddressed, creating a fire hazard for the entire building. ACREE's negligence put everyone at risk. The Dunedin Electric invoice (Job/Control #25.0364) serves as damning evidence of ACREE's incompetence and attempted price gouging. While ACREE wanted to charge thousands for an unnecessary breaker replacement, Dunedin Electric resolved the issue quickly and affordably. ACREE Plumbing and Air demonstrated a profound lack of knowledge and a willingness to exploit their customers. I strongly advise against using their services. Their incompetence is not only expensive but potentially dangerous. This company should be held accountable for their negligence and predatory business practices.

Not sure where to start. These folks are more slippery than a pocketful of pudding. Needed to get a new system last summer, reached out to 5 contractors. All of them quoted us a 4 ton system, Acree came in and told us they'd save us money and do a 3 ton and that it'll outperform the bigger one.They presented well, are non-commissioned, and very personable. I asked that they do a calculation first to make sure and they told me that it wouldn't be needed thanks to their "comfort guarantee" which promises to make any new install right, no matter what. Acree seemed like the logical choice, especially since they are "family owned", as they told us. Spoiler alert: they are not. We went with Acree. They were back within a day or two to do the install which went smoothly. Friendly crew, cleaned up after themselves. This is about where the "great" wore off. This system has never been able to keep up. The house is always hot. When I say hot, most days it's 80 degrees in the house while the thermostat is set to 73, and its 92 outside. The comfort guarantee states if there is more than a 5 degree variance, they'll figure it out and fix it. We average 8-10 degree variances daily. We've had Acree out easily 6-8 times since last summer to figure this out, and every time they come its a different theory. Every theory costs a lot of money to fix. When I mention the comfort guarantee, they make a face like i made this up. The last service tech that was out recommended i reach out to management to escalate the issue which i thought was a great idea. I'm fairly certain, however, management or leadership doesn't exist. I've been trying, since the first of June, to get a manager on the phone or to return an email. The gatekeepers who answer the phone won't answer any questions, or help you in any way in order to protect these so called ghost managers. They're always busy, always ready to take a message. These calls never get returned. I started emailing 2 or so weeks later after getting beyond irritated. Those emails never get replied to. I've gone up to the president and CEO. I've emailed service manager, sales manager, HVAC division manager, quality assurance manager, the sales rep, and the vice president. Never once a single reply. I've left messages for all of these folks. Never once a return phone call. I've given deadlines, i've begged for just a phone call. Never any return engagement. Making a mistake about the system size is one thing - but MAKE IT RIGHT. Do what you need to do to fix it. The lack of response, or empathy, or even just HEARING us is unacceptable. We're miserable in our house. We're sweating. Acree will sell the heck out of some systems, and their service team is friendly but i'd question their knowledge outside of "normal" concerns. However, if you REALLY need them, forget it. They will leave you scrambling after taking your thousands upon thousands of dollars, left with a crappy system and no resolutions. You have SO many choices in the Tampa area for a HVAC/plumbing/electrical partner. I implore you to NOT spend money with this company. It is NOT family owned (owned by a private equity firm out of CT called L Catterton), and management does NOT care about you. They don't care about your investment, they don't care about what you think, and they don't even care if you leave a bad review. They won't make it right, they won't stand behind their install, and worst of all of it: they don't keep their word. Do yourself a favor and find another company, preferably one that IS family owned where your money DOES support the local economy, and they DO care about how you feel about the investment.

Acree is a SCAM! Do not use this company! Acree came to do my first tuneup on my one year old brand new HVAC system. They told me my system was brand new, and that my Freon was totally full to the brim. Approximately six weeks later I have no cold air. I call Acree they come out and tell me that my HVAC, brand new coil is leaking. They try to upsell me a brand new coil that is under warranty but the labor cost is $1200. I called another company for a second opinion and they told me I have NO LEAKS. Acree then comes back out to investigate, makes sure that I have enough Freon and then sabotages my Freon caps so that no one else can take them off. I had to have the other HVAC company come out and inspect and forcibly remove my Locking. Freon caps. While doing this, they broke two of their own tools. Acree is a SCAM. Do Not use this company!

I had an excellent experience with this company. Their technicians were professional on time and conducted themselves well, they do great work! They guarantee your finishes and their management will always go above and beyond! I will be using them for the life of my system, And then I'll have them install another.

Scam artist. Tech/salesman con you into agreeing for services you don’t need. Ended up charging me $589 to find a leak and couldn’t even fix it. $209 to remove ice. Run for the hills

It was a sales pitch and I ended paying over $300 just for a yearly maintenance. The technician appeared to be more of a salesman than a technician. I had to research my unit on the internet to show him that it uses R410a refrigerant. This company is a scam! I thought they would have been much more professional when I saw their commercials on Fox, but unfortunately they need to scam you for their commercials. Not happy at all.

Didn't use them and won't be calling again

See above.

I think the cost of installation was overpriced. Their employees could have had more knowledge in what they were doing.