Pool Doctor Service & Supplies, Inc.

Terry from Pool Doctor has been servicing my place for more then two years. A pool service is only as good as the skills the technition brings to the job and he is the best. Terry has trained many new employees so you can expect quality service from everyone I am sure.

My pool pump had a very tiny pin-hole leak which could have become a bigger problem, but my tech, Woody, recognized and reported the problem and I was able to get it serviced quickly. Also, we had some emergency repairs at the house which left our pool quite messy, but Woody had a very positive attitude about cleaning the pool. My pool has been maintained and cleaned by Pool Doctor for about 15 years and they have been great to work with.

They are very knowledgeable about their job and they are prompt. They do a good job.

Have a somewhat unique separate spa and pool system heated by the same heater. Took a while to get complete, but the Pool Doctor folks were diligent and completed the job as estimated. Quite happy!

Had taken my broken pool vacuum for repairs. They replaced several parts to the tune of about $120 and the vacuum still did not work correctly. I tried adjusting vacuum pressure thinking maybe it was something other than the vacuum itself as the problem. I eventually returned to the store with the vacuum where they disassembled. Rick, the manager, told me that several parts we broken and needed replaced to the tune of about $160. I explained that it hadn't worked correctly since he previously repaired it and asked if it was possible that he hadn't previously put everything back together correctly the last time. Rick simply stated that it was not possible that he made a mistake and the only way for those parts to break was if the vacuum was dropped or stepped on. I assured him that it had neither been dropped or stepped on. Rick all but called me liar at that point in front of his staff and other customers by insisting that I had either dropped or stepped on the vacuum.

Frankly, we got tired of the service call charges. While the pool technician was always very nice and friendly, we've since experienced what a REAL pool cleaning is with our new company. Pool Doctor did a quick swish around the tiles and checked the chems. Our new company scrubbed the sides of the pool tiles and then skimmed everything that came loose.

Our pool heater stated it needed refrigerant. Al came out and took it apart. It was cold so he said he couldn't tell if it was working or not. He said he'd be back the next day. He never came back. The heater did not work. I told the weekly maintenance guy. Maintenance guy states he turned in report. I received an invoice and paid more than half in good faith until resolved. Office called for balance. I informed her it did not work and I was not willing to pay the balance until resolved. I paid for the weekly service, which was over quoted so some ended up going against the heater anyway. I was told I was lying when I said it never worked because I didn't call. I did tell the maintenance man, but I should have called. Now, I'm out of 30 day warranty and am expected to pay the entire balance. I am now frustrated because I've been called a liar. I try to explain that she is really not handling this well by calling a customer a liar. No I did not yell or scream, but was adamant that I was not lying and did not appreciate it. She hung up on me. I called back, she admitted hanging up was deliberate. Stormy stated that by not calling within 30 days, I voided my warranty. My thought is that I did report it, to her employee, personally.She would not budge. The heater doesn't work, still says needs refrigerant, maintenance guy reported to office, paid 100 of 180.00 which they applied to monthly service instead of heater job, I started to tell her that I'd pay the service bill, but wanted to discuss with the general manager any other meeting of the minds. I just want the work done that I was told was completed. If it received refrigerant, why does it say it needs refrigerant? Why would I pay before it's resolved. She interrupted me and told me NOT TO THREATEN HER. She thought I was threatening to go to another company, which I told her I did not want to do. I just wanted to get this resolved. I've had service from them before and have paid. I've been a customer for years, and I've paid. The first time I tell them I don't want to pay the whole balance until it's repaired, I'm hung up on, called a liar, told that I need to understand that a lot of customers try to get out of paying bills, told I have to pay anyway and have to accept responsibility for the fact that when their employee told the front office that the heater still didn't work, they dropped the ball and never looked into it. By the way.....Al never did come back. She told me that he said he did, but that she would check his GPS. I never got the answer to that one, because I was hung up on again when I asked to speak to the General Manager. I was told she was a manager and had made her decision. She also told me never to call there again. AND, no, I didn't yell, I didn't scream, I didn't use foul language, I just asked that we get the opportunity to speak to the General Manager. I'm thinking he doesn't even know about any of this. In closing, I would say this. As long as all you need are chemicals weekly, they are fine. If you need more than that, any kind of repair or customer service from the front office, Don't use them. You cannot get past Stormy, who they saw fit to give a manager position to. Don't look for anything more than the basic service here. If you do use them for that, and you have repair issues, go to Angie's list to find another provider better suited to the specialty of repairs. RESPONSE TO PROVIDER-The problem is represented by their response. Put simply. We did not want to pay for work that was never completed. It's that simple. Al never came back to check or finish the service. Therefore, with the service not completed, we did not feel we should pay until it was. 3/20/14, the balance due on the maintenance service, due on 3/15 was paid on 3/20/14. The only other balance was for the heater, that was never repaired. That balance was only a partial balance because we had paid a portion of it in good faith to have it finished. What they did refund us for was the amount of the good faith deposit we had made. Please note in their response.....we owed them money, but they were crediting us our payment. Please keep that in mind. Do not use them as they are jaded and think everyone that has a concern is just trying to get out of paying a bill.

They were cordial on the phone. Responded promptly and delivered excellent service for a great price.

The Pool Dr. serviced my pool as expected. I was out of town and they took care of all the pool as expected.

We waited all day on the Friday of the scheduled appointment. After sitting around waiting all day, they called a 3pm and told us the the technician couldn't make it! They wanted to reschedule, but given we had to leave town and their obvious lack of reliability, we chose not to go with them. So much for all their stars on Angie's List. They proved to be difficult to schedule and completely unreliable and really did not care that they hung us up. Now we have to leave town with a broken pump and our pool is getting greener every day. Since we are selling our home, this is a big problem. They This is without doubt the poorest service we have had on our pool in 16 years. Don't trust them! They knew we were tightly scheduled and refused to send anyone else of Friday.

They taught me everything they know in order for me to do my job correctly.

I hired Pool Doctor, as there are few others who service above ground spas. I found one other, Colonial, which had a rate of about $20 less for the service call (both add hourly rates if the call takes more than 1 hour). Pool Doctor could arrive faster. The service was professional and quick -- so quick I felt a little ripped off at paying $105 for the simple fix (an airlock, which was cleared by running my garden hose through the pipes for 5 minutes). The technician was in an out in 15 minutes and happily collected his $105. This was the acknowledged price of a service call, but considering the simplicity and amount of time, it would have been nice if the rate had been reduced.

I like their professionalism. They are on top of everything they do with this pool. They show up exactly when they were supposed to every week. They check all the components of the pool from the filtration system to the chemicals. They keep it clean. They just do a miraculous job. They were the higher priced ones that we checked but I have some friends that use them and they told me how great they were and I think it's worth the extra money.

Called for estimate on pool service. They went out that day and returned my call the very next day with an estimate and the different services they provide. I will be using them next month for service. They were very timely and professional the estimate was reasonable and their scope of work is much more than just pool cleaning.

The technician quickly saw that I needed a cover plate for the light (which I actually had but didn't know what it was for). He used the one I located and I was only charged for the labor which was basically the cost of the house call. Since that went so quickly I asked him if he could take a quick look at our solar pool heater which was not working either. He noticed that we didn't have the switch turned to the proper location (it was stuck). He fixed the switch and also went up on our roof to replace a small piece of PVC elbow that had sprung a leak when the system was turned on. He thoroughly tested the system before leaving. I was so happy that the pool would now be heated. The technician was very knowledgeable and very professional. I was extremely pleased with the work and the low cost.

Overall it has been a load off of my shoulders. I can enjoy my pool everytime I decide to swim.

they show up perform an excilent job.

We purchased a foreclosure with a pool. Once the cover was off the pool we were disgusted with what we saw. Pool Doctor gave us the best service for our money and did an outstanding job! It is now a beautiful pool! Everyone was knowledgeable, friendly and honest. I would recommend them to anyone!

I called Pool Doctor to re-do a pool pump installation that was totally botched by Gordon's Pool and Spa Service of Cape Coral. The response was quick. The technician, Rob, was well-groomed and well-mannered. Seemed competent. We went over the job together. He quoted me a price and told me when he'd do it. The job does done while I was away. I came home and found it completed, on time, and on budget. I will now use Pool Doctor for all my pool repairs.

They come and put the chemicals. They are good and will use continue to use them in future.

They taught me a few things on how to do extra care and maintenance on my own, which helps prolong the life of it. They were awesome. The price was good. They were prompt. They specialize in coming immediately. If you have a problem, they get out to you quickly. Everything is excellent.

Their pricing was average. I think their atmosphere there and their service was really pretty good. Their service was good. I went there to buy the pool supplies. I will use their services again in the future.

I was very pleased with them. They're friendly, courteous, and they are very dependable. When you have a problem they are right out there as fast as they can. I didn't realize about them fixing leaks, I thought they were just for putting in pool heaters and stuff like that. I found out since then that they also fix leaks, I would have called them when I had a leak a while back.. My experience with them is very good.t

Overall experience has been excellent

Troy from the Pool Doctor was excellent, very knowledgeable and professional. He replaced the 3 valves and explained the filter system to me again. This is the second time Troy was at my house for pool issues and I couldn't have been more pleased with his work. I would definitely recommend their services.