"This review is absolutely untrue. Your NOC was recorded with the county on 8/4/21. Your permit was issued on 10/26/21. You stopped us after engineering and permitting and added a spa. This was after we offered you the spa at the beginning of the process and you changed your mind. That is fine but unfair to not include this information on your timeline. Adding a spa after engineering and permitting means we have to go back to the drawing board and require us to enlarge the deck and footer cage and redo all the structural and hydraulic engineering. Then we had to go back and revise and start the permitting process all over again as if we were just."

"1.) We did not promise dates, we informed you that it was going to take a long time. I did say that engineering was at least two months out. The city shut down in February. Pavers and shipping became issues as well. This is what I told you in an e-mail dated 8/31/21: "I said, Engineering is still two months. Permitting is on average a month or so. Hopefully, we will have you swimming in March/April or sooner or possibly later. We have never seen material shortages and various other delays before like this. I'm hoping things will get better but, I just need to be honest with you. I would love to sell you a pool but I'm not willing to lie to you to try and get the job. We are all facing the same delays." 2.) 548 days? NOC was signed on 9/21/21. You have been swimming since 11/22/22. Your statement is misleading. 3. You added a fence after we signed the contract and you did not leave any room for our entry. We told you we needed 10 feet for equipment. You could not get your fence company to come back and remove the panels. We told you we could cut an opening, but that it would damage the fence to get in and do the pool, and we would not repair your fence. We offered to put off the dig until you could get a fence contractor out to give us the room we needed, but you wanted us to get started. We cut open your fence and did not charge you for that. 4. We do expose foundations. Drilling into the foundation is required by code and it is required for the cage footer. The city inspects this and must see the foundation. 5. The backfill and plumbing were done after gunite, so this is a lie. 6. You moved the pool equipment we did not. We moved it at your request. 7. We never quoted a lead time on the pavers. 8. As for the delivery of pavers to the wrong address? there was a house under construction without house numbers on it. It was two doors down with the same pavers as ours. The driver got confused and delivered them to the home under construction. You work from home and saw it happening. You called us immediately, we went there right away. We called our supplier immediately and they fixed it right away. 9. Settling pavers? Your landscaper took our overflow pipe and did something underground to make it inoperable. You complained about the drain, your landscapers put an electric wire conduit inside our drain. It is still present, and it fills our drain almost completely. You should not put anything in our drain as it would obstruct it, especially an electric wire and conduit. Your pavers settled after Hurricane Ian. We fixed your pavers on 3/16/23 10. We gave you an option because the finish material had been on order since November and was still not in. We offered you whatever our supplier could get. You said you looked at upgraded tile at the showroom you were going to ask about upgrading the finish to samples you saw anyway. This was the only material we could get at the time and you liked it. Most companies charge 10k for a dark gem finish. We only charged you $3632.00, but you said in your review that it was $4900.00. 11. The pavers have since been fixed in March. 12. Spattered finish material. This happens all the time and is warranty work. It is also so minute that no one noticed it until a month or so ago. It is under the coping in the sun shelf so you would need to lie on your back under the coping to see it. The cage had spatters on a few spots and we started removing it. It came off easily and we told you after the paver repair we would come back and clean the rest off. We had an open line of communication with you and you were always very respectful, we do not understand why you changed. You have a beautiful pool you have been using since November 2022. We would be happy to call the pool final in as soon as you remove the electrical wire from our deck drain."