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CounterStrike Security & Sound Inc

4.9(
63
)
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

CounterStrike Security and Sound is a Family Owned Company since 2005 located in Cape Coral. We are Custom Home Technology Specialist. Our Services Include Flat Screen TV Sales and Installation, Video Surveillance and Security Cameras, Alarm Systems and Monitoring, Home Automation, Whole Home WiFi Systems, SONOS, Universal Remotes, Lighting Control Automation. We are SWFLA's Leading Dealer for SONOS, eero, Alarm.com, Lutron, SONY, SAVANT, IC Realtime, Definitive Technology and more. Check us out on Facebook at https://www.facebook.com/CounterStrikeSSA/ or Visit us at counterstrikess.com to learn more.

Business highlights

Emergency services offered
20 years of experience

Services we offer

Video surveillance. Security systems. Alarm system monitoring. Home theater. Home automation. Whole Home WiFi SONOS Lutron SAVANT Alarm.com Music distribution. Structured wiring.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.963 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
0%
2
2%
1
2%
Write a review
Showing 1-25 of 63 reviews
Bernard P.
Oct 2018
1.0
$215
Tech immediately tells me his test indicates a bad power bar, and both tv and tuner need replacing...both are damaged by maybe lightning strike. I pay him $215. Later I go to Best Buy and purchase all new equipment and arrange for them to install. Installation techs come in one week later and check system out before dismantling and find every component diagnosed bad was functioning like new. Called diagnostic company and after they came to my home to check system out for themselves they refunded me the total amount. I lost one weeks time and spent over $1,000 for replacement for nothing.
J S.
Dec 2017
5.0
Yes, I recommend this pro
$89
They have a tech who sort of specializes in my system. Very professional, courteous, etc. So punctual, they were actually a few minutes early. Quickly found the problem and the part that needed replacement. However, they were so thorough that every window/door was checked. Excellent A+ overall experience.
Response from CounterStrike Security & Sound Inc

"Thank you for your kind words, I will pass this along to our Team"

Charles B.
May 2017
5.0
Yes, I recommend this pro
$648
Excellent. All aspects from initial contact, installation, and billing went exceedingly well. No issues. The installer was right in time and was most professional.
Response from CounterStrike Security & Sound Inc

"Thank you [Member Name Removed], Do reach out if you need us!"

Joyce B.
Apr 2017
5.0
Yes, I recommend this pro
The job was not easy and required the guy to go into the sweltering attic (Florida). Running wires everywhere. Got my speakers all set in every room and outside so I can talk to the person outside without ever opening the door. Ran wires to get phone jacks in several rooms (yes, I have antique phones I wanted working). He was a real gentleman who never stopped working. Would highly recommend them
Barbara W.
Mar 2017
5.0
Yes, I recommend this pro
Great service. CounterStrike is my go to company for all things security. I have been using them since about 2005.
DALE H.
Jan 2017
5.0
Yes, I recommend this pro
$2,000
Everything was fine
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Nick R.
Feb 2016
4.0
Yes, I recommend this pro
$450
unknown
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

DALE H.
Jan 2016
5.0
Yes, I recommend this pro
unknown
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Barbara W.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Patricia G.
Nov 2015
5.0
Yes, I recommend this pro
unknown
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. I am so sorry that our Responsiveness did not meet your expectations. That is not typically not how we like to do business so it is very embarrassing that this happened. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Valerie S.
Nov 2015
5.0
Yes, I recommend this pro
$2,000
They were professional, prompt, and eager to please.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. I am so sorry that our Responsiveness did not meet your expectations. That is not typically not how we like to do business so it is very embarrassing that this happened. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Joyce B.
Oct 2015
5.0
Yes, I recommend this pro
$400
MY ONLY COMPLAINT WAS THAT I HAD TO CALL SEVERAL TIMES. EACH TIME I WAS TOLD SOMEONE WOULD GET RIGHT BACK TO ME WITH A PRICE, BUT THAT TOOK 3 CALLS OVER 2 WEEKS.
OTHERWISE, I AM VERY HAPPY WITH THE SERVICE. THEY INSTALLED A SPEAKER OUTSIDE, SO I CAN TALK TO WHOMEVER IS ON THE DOORSTEP WITHOUT EVER OPENING UP THE DOOR. INSTALLER DID A GOOD JOB OF TEACHING ME HOW IT WORKS. JOB WAS DONE QUICKLY.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. I am so sorry that our Responsiveness did not meet your expectations. That is not typically not how we like to do business so it is very embarrassing that this happened. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Grace J.
Oct 2015
5.0
Yes, I recommend this pro
.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

ERNIE M.
Sep 2015
5.0
Yes, I recommend this pro
$250
.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Richard N.
Jul 2015
5.0
Yes, I recommend this pro
$2,900
.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Peter S.
May 2015
5.0
Yes, I recommend this pro
$2,700
The job went well.  One piece of equipment that they installed failed shortly after it was installed... not their fault... and they came out and replaced it at no cost.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Curtis V.
May 2015
2.0
We liked that this company came out to the home to assess our security needs. Hate ordering security products via the phone. Unfortunately, there was no follow up after the initial visit. We received no written quote nor any further correspondence. Not sure if I would used this provider in the future.
Response from CounterStrike Security & Sound Inc

"Dear Member, I am so sorry that you did not get a better response to your needs and I am sorry that it has taken a while to respond to this review. I believe Juan sent the quotes the day after you wrote this review but that is no excuse why it took almost one month to get a quote to you. If you haven't gone with someone else by now, we would like to offer you $200 off on either quote that was sent to you. Please send me an email directly at [email protected] if you would like to accept this offer. Thank you, Your Friends at CounterStrike"

Diana S.
Apr 2015
5.0
Yes, I recommend this pro
$4,500
Julian, Counterstrike salesperson contacted me very quickly from the Angie's List site & set up a home appointment.  Somehow, from that point, the project moved very slowly.  Not certain exactly why, but looking back it was probably 50-50 fault of Counterstrike and me.  Once we received all the information on our possible choices & decided what we wanted Counterstrike to provide, things proceeded at a great pace.  I gave them an A on Responsiveness because I'm pretty certain I contributed to the slowness after our initial meeting.
 Counterstrike has a showroom but we didn't go there, preferring to browse on the internet.  Maybe we should have gone!
Julian is a very nice young man and very patient with our questions.  There were 2 times when I thought he should be getting back to me, but he was waiting for my call.  So we can split that problem down the middle!   After that we were both careful with our communications. He really did lots of research to answer our questions.  Replacing the intercom system was the largest part of this project and we really wanted to get it right.
 
The installation team was great, very professional and careful with our newly painted rooms.  They had to come back out after installation because one replacement cover hadn't come in, but to their credit they installed everything else and then came back when that cover arrived.  We had counted on their coming out & were not inconvenienced with changing the installation date. For us, that was huge.
I would definitely use them again.


Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Wayne M.
Feb 2015
5.0
Yes, I recommend this pro
$2,200
unknown
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

William C.
Feb 2015
5.0
Yes, I recommend this pro
$2,600
They installed the system correctly, on time, the first time. The system works and works well.
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Edward V.
Feb 2015
5.0
Yes, I recommend this pro
$1,200
as expected
Response from CounterStrike Security & Sound Inc

"Dear Member, Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Grace J.
Jan 2015
5.0
Yes, I recommend this pro
It was fine. Our system works. It was installed 3 years ago, they were helpful and they did a good job.
Response from CounterStrike Security & Sound Inc

"Dear (removed member name), Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Melinda P.
Jan 2015
5.0
Yes, I recommend this pro
$30
The service is good. There is nothing I dislike. I like everything. They have a very quick response time. I had something wrong with my system. They came out immediately and fixed the problem. I have never had any problems with them. I have had them for probably seven or eight years. They are very good and a very reliable company. My interactions with them have been great. They are really good people. The system is working great. I do not have problems with it. The price is very good. I would absolutely use them again in the future.
Response from CounterStrike Security & Sound Inc

"Dear [member name removed], Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Jay R.
Jan 2015
5.0
Yes, I recommend this pro
$2,700
Everything went extremely well. The salesman, Julian, was very professional and even showed up the day of install to go over final plans.  The 3 installers did an efficient, clean job,  Everything was cleaned up extremely well at the end.  Manager came out to go over alarm functionality and video usage.  Everyone was friendly and professional.  Their quote was the best of three that I received ( all were A rated by Angie's List).  We are happy with our new system.
Response from CounterStrike Security & Sound Inc

"Dear (removed member name), Thank you for the great review! We value you as a customer and appreciate that you took time to give us your feedback. If there is anything we can help you with please let us know! Thank you, Your Friends at CounterStrike"

Barbara J.
Jan 2015
5.0
Yes, I recommend this pro
$120
It went great. We've had it for about a year now. We pay $120 every three months. I like it because they are a local company. They are less than 3 miles from my house. Their responsiveness has been excellent. We had a problem that wasn't their problem (a problem with a wire in the house) and they came out and fixed it. Very pleasant and competent. I enjoy having them in my home. They've been responsive with any problems and questions.
Showing 1-25 of 63

Licensing

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FAQ

CounterStrike Security & Sound Inc is currently rated 4.9 overall out of 5.
CounterStrike Security & Sound Inc accepts the following forms of payment: CreditCard
Yes, CounterStrike Security & Sound Inc offers free project estimates.
No, CounterStrike Security & Sound Inc does not offer eco-friendly accreditations.
No, CounterStrike Security & Sound Inc does not offer a senior discount.
Yes, CounterStrike Security & Sound Inc offers emergency services.
No, CounterStrike Security & Sound Inc does not offer warranties.