Tech immediately tells me his test indicates a bad power bar, and both tv and tuner need replacing...both are damaged by maybe lightning strike. I pay him $215. Later I go to Best Buy and purchase all new equipment and arrange for them to install. Installation techs come in one week later and check system out before dismantling and find every component diagnosed bad was functioning like new. Called diagnostic company and after they came to my home to check system out for themselves they refunded me the total amount. I lost one weeks time and spent over $1,000 for replacement for nothing.

They have a tech who sort of specializes in my system. Very professional, courteous, etc. So punctual, they were actually a few minutes early. Quickly found the problem and the part that needed replacement. However, they were so thorough that every window/door was checked. Excellent A+ overall experience.

Excellent. All aspects from initial contact, installation, and billing went exceedingly well. No issues. The installer was right in time and was most professional.

The job was not easy and required the guy to go into the sweltering attic (Florida). Running wires everywhere. Got my speakers all set in every room and outside so I can talk to the person outside without ever opening the door. Ran wires to get phone jacks in several rooms (yes, I have antique phones I wanted working). He was a real gentleman who never stopped working. Would highly recommend them

Great service. CounterStrike is my go to company for all things security. I have been using them since about 2005.

They were professional, prompt, and eager to please.

MY ONLY COMPLAINT WAS THAT I HAD TO CALL SEVERAL TIMES. EACH TIME I WAS TOLD SOMEONE WOULD GET RIGHT BACK TO ME WITH A PRICE, BUT THAT TOOK 3 CALLS OVER 2 WEEKS. OTHERWISE, I AM VERY HAPPY WITH THE SERVICE. THEY INSTALLED A SPEAKER OUTSIDE, SO I CAN TALK TO WHOMEVER IS ON THE DOORSTEP WITHOUT EVER OPENING UP THE DOOR. INSTALLER DID A GOOD JOB OF TEACHING ME HOW IT WORKS. JOB WAS DONE QUICKLY.

The job went well. One piece of equipment that they installed failed shortly after it was installed... not their fault... and they came out and replaced it at no cost.

We liked that this company came out to the home to assess our security needs. Hate ordering security products via the phone. Unfortunately, there was no follow up after the initial visit. We received no written quote nor any further correspondence. Not sure if I would used this provider in the future.

Julian, Counterstrike salesperson contacted me very quickly from the Angie's List site & set up a home appointment. Somehow, from that point, the project moved very slowly. Not certain exactly why, but looking back it was probably 50-50 fault of Counterstrike and me. Once we received all the information on our possible choices & decided what we wanted Counterstrike to provide, things proceeded at a great pace. I gave them an A on Responsiveness because I'm pretty certain I contributed to the slowness after our initial meeting. Counterstrike has a showroom but we didn't go there, preferring to browse on the internet. Maybe we should have gone! Julian is a very nice young man and very patient with our questions. There were 2 times when I thought he should be getting back to me, but he was waiting for my call. So we can split that problem down the middle! After that we were both careful with our communications. He really did lots of research to answer our questions. Replacing the intercom system was the largest part of this project and we really wanted to get it right. The installation team was great, very professional and careful with our newly painted rooms. They had to come back out after installation because one replacement cover hadn't come in, but to their credit they installed everything else and then came back when that cover arrived. We had counted on their coming out & were not inconvenienced with changing the installation date. For us, that was huge. I would definitely use them again.