Back Bay Pools, LLC

I have worked with a few pool contractors in the area and none have been as thorough as Back Bay was. I have had a leaky pool for years and past contractors would just slap temporary fixes on it. I finally contacted Back Bay and they told me that their solution would permanently fix my pool. Not only has my pool not leaked in over a year but my pool looks better than ever. I highly recommend Back Bay Pools for all outdoor renovation jobs.

Mike, Gina and did several pools for our company and we loved their work. Very responsive and always available. Easy to work with.

Back Bay Pools did an excellent job on my pool!! Family owned and operated. Everyone was so delightful to work with!!

Backbay Pools has done an excellent job on my home and several of my neighbors homes. They were quick to respond after hurricane Ian .I would definitely hire them again.

Do not hire this company! First, the paint color we chose for our deck (Graystone) turned to look like a completely different color from the color on their color board (it turned out “Oyster”). We told them as it was painted that it was incorrect, but they kept going. Then they actually painted up our house walls, our light gray exterior walls, with the deck paint (circled in yellow in my photo)! Right after that the concrete deck started bubbling and had to be redone. They forced us to buy the correct color paint and pressurer wash because of their mistake in the first place. When it came time for the repaint two weeks ago, they told us that we also had to tape the job! We said no, that’s your job! We already bought a 300 dollar pressure washer to fix THEIR work. The day of the repainting, a storm was coming though and when I called to see what we should do, no one responded. 3 days later I contacted them and Gina said she didn’t know when they could fit us in...to fix their mistake, mind you. I replied that I was going to report them for incomplete and shoddy work. Then Mike the husband called threatening me with lawyers and screamed the eff word at me And said I was “******* him off” before telling me to find someone else to fix his crappy work and hung up on me like a baby. AVOID AT ALL COST. It’s not slander if it’s true. Tell that to your lawyers! We will now hire a true professional to finish our deck, over 11k dollars later. Run! The yellow check is the color our deck was supposed to be painted . THEY SHOULD’VE PAID TO PURCHASE THE CORRECT PAINT COLOR. THEY SHOULD’VE PRESSURE CLEANED (THEY HAVE ONE THEY OWN). THEY SHOULD REPAINTED OUR HOME WALLS THAT WERE RUINED BY DECK PAINT. THEY NEVER SHOULD ASK THE CUSTOMER TO TAPE THEIR PRE WORK. THEY SHOULDN’T CURSE AND THREATEN CUSTOMERS. RUN RUN RUN!

We dealt with Josh (1/3 owner of company) originally and everything began smoothly. Josh knew his stuff and brought some workers to do job. Josh was on site for part of the work, but unfortunately it was not done properly. The overfill was leaking and had dirty water and they left the work area a mess. Per our call, the workers returned the next day to try to fix. Shortly after their arrival, Mike, the majority owner, stormed onto our property and began yelling and screaming at us the customer. He accused us of being rude to the workers (including his son). This is not true. We were not rude to his workers We were concerned that since the job had not been done correctly and since there was no experienced lead person on site, it would not be done properly again. Mike stated that everyone has to learn the job and I suggested that OJT with supervision would be best. They were here with no supervision. His volatile temper tantrum continued. My wife suggested that he was not setting a very good example for his workers, especially, his son. He was in full "Raging Bull" mode and told his workers to cut the equipment out and left. He clearly stated that we didn't owe him any money. This was at least a $4000 job which also was to include replacement of our propane heater. I have seen his responses to a couple of other negative reviews and it's denial, the customer is wrong and of course he is right. Once one of his work trucks was involved in aggressive and reckless driving and he responded that it was a family emergency. Sounds entitled to me. Beware, if you use this company and everything turns out fine, then fine, but, if you have a problem, you may end up dealing with Mike! The pictures attached show he did not re-install the overflow for our pool and the sod, which could have been easily removed in one piece, was left in chunks. Mike informed me that I could get new sod with the money we didn't owe him!!! Two or three pavers also needed to be re-set. .

We've been using him for 3 weeks now and he's made the biggest difference in the color, circulation and cleanliness of our pool. Our old pool service was cheaper ($65) but they didn't consistently show up so the pool was being neglected for periods of time. Mike, on the otherhand, shows up the same day at the same time each week which makes our schedule easier and we no longer have to rush home from work to lock-up our guard dog randomly. Another positive is they have an office manager who's in charge of billing which allows the pool guy to do what he does best and let's the office take care of finances. This aspect is important to me because I want a smaller company to do the work but the professionalism and structure of a well organized business. All in all, an excellent pool service is a necessity with our family of 5 swimming almost daily and we've finally found it with this place.