Appliance Doctor

He came out the same day I phoned in. I like to help a person running a company on their own rather than dealing with the larger companies. He asked in advance which model I had and came with the part. It took about fifteen minutes and he was in and out. I'd definitely contact him again for any other repairs.

Came out to repair a very old washing machine. He found unrepairable. He recommended that I purchase another used model like what I had.

They are very responsive to customer wishes.

Great. Very nice repair men. Worked diligently to fix the problem.

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Went fine - the only issue is the wait for the service.  When a provider is really good they are really busy and sometimes (especially when it is not an emergency situation such as refrigerator not working at all) it may take a while but it is worth the wait.  We had an unusual problem - a bottle of boost had gotten stuck in the mechanism that drives the ice into the dispenser.  It was quickly discovered by Dr. Don and fixed.  He also looked over the rest of the fridge to make sure it was working properly and the settings were correct.  All in all in was a great experience.

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When I called the Appliance Doctor, Don, had just gotten out of surgery, but called me back and said that he would be getting a helper and would come over and take care of my washing machine.  I had just moved and was not sure why the door was not locking.  He told me he would order the part after I told him the problem and that he would be scheduling me within the week or as soon as possible.  He then called and said that he was having more problems with his surgery but still asked me to go over the washing machine problem with me on the phone.  He realized how I could fix it by myself and that he did not need to come and make a service call.  He was amazing, polite, and as if he was your neighbor next door.  He is also very knowledgable about appliance repair and I will be referring him to anyone who is looking for appliance repair.  I actually wish I could have met him because he was so concerned and such a nice man.  Thank you Don, you were a lifesaver!

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Arrived for the first call - tried an inexpensive solution.  Had to order a part...came back a week later and installed it.

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We called Don to repair a leak coming from my washing machine. He responded quickly to the message I left for him. He said he had a special class the following day, and that he would get to us later that day if possible. If his class took up the entire day, he would come the next morning. (His class, by the way, was a special training update on repairing the most modern appliances.) He called that afternoon, and he arrived later the same day to repair the machine. We had given him the exact make and model number in advance. When he arrived and checked the machine, he already had everything he needed to repair it. It is an older Maytag so my worry was that he would tell me it was too old to get parts for it. But, NO! He said it was a great, well-made washing machine--better than most new ones--and we should keep it as long as possible. He identified the source of the leak and found a couple of other small problems that would eventually turn into big problems. He repaired all of them. 
In addition to his excellent repair work, he gave me advice on the reliance of other appliances that I will be purchasing in the future. I will be re-doing my own kitchen in about a year and will be buying appliances with the fewest  possible bells and whistles. I also own two  rental units on a small island where there are no technicians to repair my appliances. His advice was perfect for both situations. i will recheck with him before I actually make those purchases.
So, in a nutshell, Don stays up-to-date on all aspects of care/repair of all appliances. He obviously knows what he is doing, and he does it very well and very efficiently. He is prepared to repair your particular appliance when he arrives. ( YOU  be sure to give him the make and model number of your appliance in advance when you contact him!) He is polite, prompt, and keeps you informed of his expected arrival. He is personable--friendly. His rates are very reasonable. What more can anybody ask?!

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