Company came out; found an ant was blocking the connection and cleaned it out

Great timely service

unknown

Got up early Sunday morning to get ready for church and had no water.  I checked the breakers and none were thrown.  Went outside to determine the problem and pressure tank read zero pressure.  Even though in-ground well pump and pressure tank had been replaced two years ago, I thought the worst.  Went on Angie?s List to search for someone to come out and look at the problem and found Robert?s Well Drilling.  They had 100% ?A? ratings.  Gave them a call, and talked to Mr. Roberts.  I explained what the issue was and what I had done already (checked the breakers, check pressure switch, looked for burst pipe, etc). I told him I did find a lizard (or what was left of the crispy critter) on top of the switch.  After asking if I was a handyman, he recommended that I turn the power off to the pump and pressure switch, go back to the pressure switch and clean off the points with an emory board, as part of the lizard may be stopping the points from making contact.  I cleaned the points and turned the breakers back on and GOT WATER.  I called Mr. Roberts back, told him the good news and offered to buy him lunch the next time he was in Wesley Chapel.  I was really impressed in that here was an opportunity to do a service call on a Sunday (at $125 minimum) but took the time to see if I had done everything I could for myself prior to him coming out.  This speaks volumes of the type of individual he is and how he treats his customers.  I highly recommend him for your water needs. 

Tech showed up on time.  Very pleasant to deal with.   He also told me what to do to help isolate the problem if something happens again.   I'll definitely call them again if I have a problem.

Quick, easy - in and out in 1/2 hour

unknown

My water is provided by private well. Early a.m. I did not have water. Called Mr. Roberts @ 8 a.m. and by 9 a.m. he arrived. Within 45 mins to an hour I had water. I have used him before and always prompt and professional.

I called and told him I had no water.  He came right over.  I was up and running in one hour.

The system is old and needs a valve removed from 1st pipe section to keep pump from forcing air back into system. (New tank not compatible & was installed by someone else.)

I placed the call, he was at another job at the time, but told me that he could be at my place in 3 hrs. He showed up on time, found the problem and fixed it within 30 minutes. I thought the price was reasonable and I would use him again.

On time, very knowledgeable, parts in stock on his truck cleaned work area before leaving.