Miracle Plumbing, LLC
About us
Miracle Plumbing, LLC is a premier plumbing company dedicated to providing a comprehensive range of plumbing services in the Greater Tampa Area and beyond. The company was founded with the main goal is to provide the community with top notch plumbing services. We're known as Miracle Plumbing for a reason! Our customers trust us for truly excellent services in the areas of residential and commercial plumbing. We are knowledgeable and experienced, to handle all your plumbing needs. We're all about helping people.
Business highlights
Services we offer
Residential & commercial - remodeling bathrooms & kitchens, drain cleaning & repairs, filtration systems, heaters, leak detection & plumbing, video camera inspection, water softeners
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 3% | ||
| 1% | ||
| 1% |
"Customer had called us on Friday February 26th looking for starter prices to install a customer supplied water softener. He mentioned that there was no water softener currently but he did have a charcoal whole house system that we would need to hook up to. We quoted a starter price of $450 over the phone. He questioned why so expensive for only an hours worth of work. We explained over the phone that most water softeners purchased at the big box stores (assembly is required) and because there was no softener currently, depending on location, the tech might need to dig to install the softener property. Also, because we were hooking up to a whole house system, many times there are parts required for this hook up. All of this was explained over the phone on Friday's phone call. He declined our services at that time IF the price was going to be $450 but then proceeded to ask for a free estimate to see if prices would be cheaper. Since customer was in our Free Estimate area, we booked the appointment for Monday. When the tech got to the job, he stood firm on his price for all the reasons above. This was NOT a 1 hour job but a normal 3-4 hour installation with parts. Customer asked us to break down parts vs labor. The tech explained to him that we are NOT an hourly company. It states this very clearly on our website and Angie's List listing. The PROS of hiring a flat rate company is that the customer does not have to worry about watching the clock and every tiny breakdown of parts (which can add up very quickly). At the time of the free estimate, we give the total cost (parts and labor) so the customer knows upfront what the total cost is going to be. They can then decide if they want to hire us for the job or decline. Our master plumber has worked in the past for Flat rate companies and hourly companies and find that the customers are happier with flat rate due to the charges not escalating every 15 minutes and thus the tech feel rushed. After meeting with this customer, it was very clear we could not meet this customers needs. We were upfront on our phone call back on Friday and unsure why the customer chose to have us come out knowing the price from the beginning. In the future, the customer is best hiring a plumbing company who is hourly and at the time of booking an appointment needs to ask if they break down parts and labor. As for this customer stating that our tech was unprofessional and his demeanor changed upon the denial of service, this is purely perception. We do apologize that the customer felt this way as it is never our intention of being unprofessional even if our services are declined. Just because a customer does not hire us for that job, doesn't mean the customer wouldn't call us again, so for that reason we do our best to maintain our professionalism."
"Thank you so much for taking the time to review my company. I appreciate your kind words and always strive to helping my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you so much for taking the time to review my company. I appreciate your kind words and always strive to helping my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you so much for taking the time to review my company.I always strive to help my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you so much for taking the time to review my company. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you so much for taking the time to review my company. I appreciate your kind words and always strive to helping my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you so much for taking the time to review my company. I appreciate your kind words and always strive to helping my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you [Member information removed] for taking the time to review our company. Your kind words mean a lot as we always strive to exceeds our customers expectations. Thank you for giving us a call and we hope you think of us to refer out to any friends and family or any future plumbing needs. It was wonderful meeting you. Thank you again."
"Thank you so much for taking the time to review my company. I appreciate your kind words and always strive to helping my customers along with educating them. It was great meeting you and I hope you think of me should you ever have any additional plumbing issues."
"Thank you for taking the time to review our company. It was a pleasure to have met you and I am glad we were able to find a toilet that met your needs. Thank you for the kind words and I hope you think of us for all your future plumbing needs."
"Thank you for taking the time to review our company and services. It was a pleasure to have met you and hope everything is going well with your new water heater. I hope you think of us for all your future plumbing needs. Thank you again"
"Thank you for taking the time to review our company. It as nice meeting you. I hope that you think of us for all your future plumbing needs. Thank you"
I selected Miracle for the following reasons: price; prompt, courteous answering of my initial phone call; promptness coming to my house; treating me (a single woman) with respect and not talking down to me; patience explaining what he and his associate would do. Miracle did exactly what they said they would do in the timeframe with which they said they would do it. And, once the city inspection took place (and passed!), they returned to my yard within the hour to fill in the trench and restore the yard to my satisfaction.
I also compliment them on being willing to warranty-out my existing water heater and only charge me for the labor to install the replacement.
I feel very satisfied with the work that was done.
"Thank you for taking the time to review our company and services. I am happy that you had chosen us out of so many other companies. This makes me feel very proud that you trusted Miracle Plumbing. It was great meeting you and I hope you think of us for all your future plumbing needs.Thank you"
Cesar (technician) was very polite and informative. First off we couldn't out how the shower worked in our new home in the whirlpool tub. He was kind enough to show us without making a big deal about it. Cesar then examined the other shower handle problem we were having. He suggested the parts and the right hardware store for us to find them, however the handle itself was stripped and Cesar was kind enough to return and make the appropriate repairs in about 20 minutes.
I would highly recommend Cesar and Miracle Plumbing!
"Thank you for taking the time to review my company and services. It was a pleasure to have met you. Thank you for the kind words. I hope you think of us for all your future plumbing needs."
"Thank you for taking the time to review my company. It was a pleasure to have met you. We strive to always try and exceed our customers expectations and are happy to hear we accomplished this with you. I hope you think of us for all your plumbing needs and feel confident in referring us to any friends, family and neighbors."
"Thank for you taking the time to review my company. It was a pleasure meeting you and I was glad you chose me to help you with your plumbing needs. I hope that I have met or exceeded your expectations and that you feel comfortable hiring me again. Thank you."
"In response to Angie's List review: Customer stated work was done by Miracle Plumbing on September 22, 2014. No description of work was mentioned OR comments left. Miracle Plumbing WAS NOT at this customers home on this day. Miracle Plumbing WAS in this customers home on March 25, 2014. Customer had purchased a big deal in the amount of $99 for $200 worth of plumbing services. Customer hired Miracle Plumbing to install a new toilet in her hall bathroom and to fix her toilet in her master bathroom. Our tech arrived at her home at 11:55 am. He installed her new toilet and reset and replaced the flush valve on her other toilet. This work was completed at 1:50 pm. The original bill was for $322.57. This customer used her big deal bringing the bill down to $122.57. Since the customer supplied ALL the material needed, our tech gave her an additional credit of $57.94. The total customer paid out of pocket that day was $64.63. The customer was happy with all the work, price and thanked my tech as he left. This review completely caught us off guard since at the time of our call, everything was positive and appreciated. We believe this customer has us confused with another company (since her dates of service were wrong and no description of work to compare.) We have contacted this customer to discuss AND Angie's List to investigate as well. So far customer has not returned our phone calls."
What they discovered was surprising to me. I bought this house 4 years ago and underneath the master sink was a small water heater. There was not a pan underneath this water heater and according to the plumber this was illegal. Just think what would have happened if we went on an extended vacation and then this water heater leak occurred. Ugh!
However the plumber from Miracle Plumbing repaired everything and my wife said he was very professional and courteous.
Now the tough part for me is I have two plumbers to choose from. Hmmm, which one will I pick? In this case, I can not lose.
"Thank you for taking the time to review my company and voting for me on the Page of Happiness. It really means a lot. I strive very hard to help my customers as best as I can in a quick manner. I hope all is well with your plumbing and that you think of me for any future plumbing you might need."
"Thank you for taking the time to review my company. It was great meeting you. I hope that you think of me for all your future plumbing."
"Thank for you taking the time to review my company. I strive very hard to take care of my customers in as quickly of a manner as possible. I hope you think of me for all your future plumbing needs. Thank you again."
Always call around for at least 3 opinions before making a decision.
"Thank you for taking the time to review my company. It was great meeting you and I am glad that I was able to help you so quickly get hot water. Thank you again for choosing my company and I hope you think of me for any future plumbing issues."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
P. O. Box, Brooksville, FL 34604
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