H2O Plumbing Solutions

"Apologies for not responding, we are still unclear of where the break down in communication occurred. If you could give us a call at our office 352-293-3565 to inform us where/how your original communication was we would greatly appreciate it. We strive for customer satisfaction and would like the opportunity to gain your confidence in our business. We appreciate any feedback that helps make us aware of any short comings we may be experiencing so that we can adjust them to help better serve our customers."

"We apologize for the miscommunication. We receive tons of email every day much of which is from bogus accounts and scammers. At times legitimate emails get caught in our filters. We would love the opportunity to make it right for you as our customers satisfaction is our number 1 priority."

"Mrs. [Member Name Removed]. I am sorry you feel that we misled you. We are a small family owned company and we strive to do the best work for a reasonable price. I am not sure which property you are referring to so it is hard for us to track down estimate notes. More than likely the reason would have been that we can only do work that we can warranty for a year. We also strive to extend the life span of your plumbing system for as long as possible. If the pipe is thinning or otherwise degraded due to the age of the system or the leak is too close to the valve the potential for future property damage is too high. This is why we give a fair upfront price then let our customer decide if they want our company to do the work. The $480 would have been for the replacement of your shower valve inside the wall, the reason I know this is that we charge all customers the same price for the same work. We are not the least expensive company nor are we the most. We simply want to provide quality work. Please give me a call at 352-293-3565 I would like to speak with you in person and track down the job name and talk to the Plumber who was on that estimate. It is company policy to not only give an estimate but to also inform our customers as to why we have to do the work estimated. This will be addressed in a company meeting tomorrow morning. We take your concerns seriously. Thank you. Bill Fetzner CFC 1427731."

"Thank you for your review and your business."

"Thank you for your review and your business."

"Thank you for your review. Thank you for your business."

"Thank you for your kind review. If we can be of any assistance in the future please give us a call."

"Mrs [Member Name Removed] thank you for your kind review."

"Mr. [Member Name Removed] thank you for the review. Customers like yourself are why we are in business."

"Thank you Mr. [Member Name Removed]."

"[member name removed], My apologies for the misunderstanding of your bill. We are a small local BBB rated A+ family owned and operated plumbing company who takes our reputation very seriously. You were charged $350.00 for the following work. -Straighten anti siphon loop. Which was cut out and newly reassembled. The supporting rebar was not charged for and was done as a courtesy because the pipe the irrigation contractor had previously installed was thin wall type. We were only attempting to better your situation. -Completely rebuild water service inlet with new ¾ inch ball valve, new ¾ service tee, new spigot and vacuum breaker and new ¾ L type hard copper piping vs the commonly used type m (thin copper). -Open block wall on the other side of home and repair copper pipe which had been twisted off inside of the block wall. More than likely someone tried to remove it with a wrench. ( a common mistake. ) -replace the twisted copper with type L 1/2” not type M copper pipe. -Replace spigot and vacuum breaker. Whether the work took 1.5 hrs with two plumbers or 3 hrs with one the result would be the same. The first man on the job was Brian the second was I, Bill Fetzner CFC1427731. I am the owner of H2O Plumbing Solutions and frequently stop and check on my plumbers to make sure that my quality standards are being met. When time permits I will assist the plumbers working under me at no additional charge. As you are aware doing business has overhead, we are not the cheapest plumber and never represent ourselves as such. We always suggest getting at least 3 estimates and would never overcharge for our work. There is a big difference in what the small workman’s comp exempt contractor working out of his garage would charge and what a contractor who has an office, trucks and staff would charge. We always give the price upfront and always strive to be fair, at the same time we strive for excellence in our workmanship and materials. We do not rush our work and if we go over the time we budget for the work quoted we do not charge more. Negative reviews are detrimental to our business and our families. Bill Fetzner, CFC1427731. Owner, H2O Plumbing Solutions."